Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31751 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2021 — Rated 9 out of 10 by N.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are bright and smell clean without the stiff, sticky feel.

Report a concern   March 28, 2021 — Rated 8 out of 10 by D.B. Zerorez Salt Lake City
What could we do to improve?

Extraction could have been better. I used to clean carpets and it was all about the extraction that set us apart from the competition. Brian did a good job, His customer service and friendliness was really good. Thank you for cleaning our carpets. We appreciate your service.

Report a concern   March 28, 2021 — Rated 8 out of 10 by E.M. Zerorez Salt Lake City
What could we do to improve?

The pet treatment did not work. Everything else was fine.

Report a concern   March 28, 2021 — Rated 10 out of 10 by Toni Bruth Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed with the service. Ryan (?) did a terrific job and the rug looked and smelled very clean. He also used protectant, but I can't evaluate this until time passes. He was friendly and efficient and did a wonderful job. He also worked to remove a stain caused by dirt accumulating into an area where vacuum motor oil was spilled. It looks good, but I will have to watch what happens in the next week or two. A previous rug cleaning company attempted to clean it, but it came back within two weeks. I hope that doesn't happen here, but will notify you if it does. In the meantime, kudos to our technician, Ryan!!

Report a concern   March 28, 2021 — Rated 9 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

On time, good service

Report a concern   March 28, 2021 — Rated 10 out of 10 by Richard Martinez Zerorez Salt Lake City
What do you like about our products and services?

Timely, great technician in Ryan, did a great job. Very happy customer

Report a concern   March 28, 2021 — Rated 10 out of 10 by H.H. Zerorez Salt Lake City
What do you like about our products and services?

Quick, efficient. Hunter was very kind, helpful and knowledgeable. Carpets look good.

Report a concern   March 27, 2021 — Rated 9 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

it was a very good experience. your service guy did a great job and knew what he was doing.

Report a concern   March 27, 2021 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

Customer service was outstanding. Technicians were professional and fast!

Report a concern   March 27, 2021 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

I have been using your services for years and am always pleased. But usually the carpets take much longer than the tech tells me to dry. This time I asked the tech to go over the carpets just one more time than he usually would. It helped so much! I'm going to ask the techs to do this from now on. Having wet carpet for 24+ hours is really annoying.

Report a concern   March 27, 2021 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

Carson was very concerned about doing a great job and he followed through on every point he described to us. He was meticulous in doing the best job and we appreciated his efforts

Report a concern   March 27, 2021 — Rated 7 out of 10 by J.D. Zerorez Salt Lake City
What could we do to improve?

The service was impeccable! Austin could not have been better at representing your product, and his work was exemplary! Our carpets looks great.
My only disappointment was the price. My husband thought stairs and hallways were included in the $25/room price. We were interested in having our inexpensive rugs cleaned until we found how expensive it would be.
Thank you!

Report a concern   March 27, 2021 — Rated 10 out of 10 by W.C. Zerorez Salt Lake City
What do you like about our products and services?

Perfect job! Great service. On time and very courteous and contentious! Thank you!

Report a concern   March 27, 2021 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Good job!

Report a concern   March 27, 2021 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

We had our tile cleaned, what a difference! Drew did a great job! The two rooms of carpet that were cleaned were also amazing and dried quickly. Thanks!

Report a concern   March 27, 2021 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Ryan was great and very friendly. He helped us out a lot with explaining what he was going to be doing. Would give him a 10/10 for sure as he helped fix our carpets in time for a crawling g baby

Report a concern   March 27, 2021 — Rated 7 out of 10 by T.S. Zerorez Salt Lake City
What could we do to improve?

The technician was nice, and the job seemed good. I told him about a blood spot that happened the night before. It seemed to take care of it, but 12 hours later it had come back and was more noticable.

Report a concern   March 27, 2021 — Rated 10 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were courteous and efficient. Our carpets look awesome.

Report a concern   March 26, 2021 — Rated 10 out of 10 by Wayne Meadows Zerorez Salt Lake City
What do you like about our products and services?

Best carpet and floor cleaning company around!
I have had other carpet cleaning companies clean my carpets and then called Zerorez to come back through and go over the stains the others could not get up and they got up the stains with one pass of their cleaner.

Report a concern   March 26, 2021 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

I really appreciated the professional attitude of the technician. He was informative, kind, friendly and helpful. The job was accomplished in the time frame promised and was well done!

Report a concern   March 26, 2021 — Rated 2 out of 10 by J.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I spent $500.00 with your company and of that $200.00 was to clean an 8 x 8 rug. The rug still
Looks dirty, it looks like it was sprayed with water and put back. I have a dozen properties and have always had the carpets cleaned the traditional way, and have been mostly satisfied.
We thought we would try zerorez for the first time in our home. Your service was overpriced, and that’s okay if it wasn’t poorly delivered.

Disappointed

Report a concern   March 26, 2021 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Quick drying, no chemicals, no residue

Report a concern   March 26, 2021 — Rated 10 out of 10 by V.S. Zerorez Salt Lake City
What do you like about our products and services?

We appreciated the competent and courteous manner of the technicians. They were also on time and were thorough in their tasks. Our carpets and couches looked great, smelled great and left no lingering soapy residue or smells. Great crew, great product!
Thanks
Name removed

Report a concern   March 26, 2021 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The techs were very efficient and polite. They wore protective masks and feet covers. The residual water seemed a bit much, but it dried in a day and I think it looks a lot cleaner. I am happy all the way around.

Report a concern   March 26, 2021 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

Hunter was awesome. He did a great job and I am very pleased with his cleaning of the carpets.

Report a concern   March 26, 2021 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

Less water. Carpet seems cleaner.

Report a concern   March 26, 2021 — Rated 8 out of 10 by J.B. Zerorez Salt Lake City
What could we do to improve?

They did a great job! Maybe a little more aroung the walls and edges. Thank you for the service!

Report a concern   March 26, 2021 — Rated 10 out of 10 by D.V. Zerorez Salt Lake City
What do you like about our products and services?

I asked him to clean the grout and he cleaned a small portion first to see if I'd be happy with the final outcome. That is great service!

Report a concern   March 26, 2021 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I feel everything gets very clean! The techs are very nice and knowledgeable and explain things well! Happy I have used Zerorez several times and will continue to do so!

Report a concern   March 26, 2021 — Rated 10 out of 10 by paula stepp Zerorez Salt Lake City
What do you like about our products and services?

Prompt, respectful, detailed and took the time necessary to do the job correctly.


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