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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Decrease the window time of arrival.
I wish the tile and grout cleaning was more reasonably priced. It seemed very expensive to me.
They couldn't wait to leave and there machine broke down.
The appointment making process needs to be improved. It is not acceptable to not know the time frame until two days before. Even then, I did not receive a telephone call with my time frame. I had to call the day before my scheduled date to ask for my time frame.
Clean cut technicians, good work.
My carpet is very old but the carpet cleaner did an excellent job. He also cleaned my entry tile floor and it looks better than it has in years.
the two men who came to our house were excellent very honest and friendly did not seem annoyed about our three year old asking them so many questions about what they were doing with each machine they needed we really like them :)
The service man arrived on time, worked quickly, answered questions, and completed the work in a timely manner.
I feel like you way overcharged to clean area rugs! For that reason I will go elsewhere for my carpet cleaning needs.
no chemical use
no residue, clean product
LOVE that it doesn't leave behind chemicals and residue - especially since we have pets. And the customer service is awesome!!
Alfredo did a great job on the carpets and he made our tile shower look amazing!
It was fast and dried quickly and really pulled stuff out of carpet, and did not leave residue.
I was afraid the carpet was done for, but you did such a great job cleaning that I didn't have to replace it.
I liked that clean water was used, it was very clean dried well.
We had our ducts, carpets, upholstery and natural stone floors cleaned for the cost of $1280. The technicians were very cordial. The carpets, ducts and upholstery were cleaned well, I think. But, the floor looks terrible!!! This is going to require a re-do by Zerorez. I am concerned that you may have ruined my floors and that is another issue we may need to discuss after the re-do.
Another point is that the technicians did not show up as promised, especially the second time. The tech called asking if he could meet me other than the scheduled time only for me to find out that he didn't have the equipment to do the job. The alternate tech kept my wife waiting at home for 2.5 hours with a call asking if being that late was ok? Why would we go through another inconvenient time? Now we must because the floors are lousy in their appearance.
I was attracted to the food bank offer
The technician did a good job, was quick and respectful.
The pet areas that I paid more money to clean were spread further into the carpet and it is stained more than before.
Your employee was very friendly and professional
Very professional and the service is of the highest quality. I liked the technician and how easy it was to schedule.
Alfredo did not disappoint in his professionalism, the quality of the work, or the speed with which he performed it. He did a good job and I am pleased with the results.
The disappointment came with the handling of the "deals." I had two coupons that, no matter what, were not able to be used in the service that I received. Everything that I talked to him about would be an "extra add-on" and was not included in the price of the rooms I needed done. When people call to make an appointment, the phone screener should be the one to explain these additional charges so there is no awkwardness when he finally arrives.
I needed my family room carpet cleaned and I wanted to pay only $100. I got both things I wanted. I had hoped to get an area rug cleaned as the "coupon item" or to add another room, but every time I asked to add on something it increased the price so I didn't do it which disappointed me. The likelihood of me using zerorez again is very small.
Although someone came out promptly to give a bid, when it came time to the cleaning, it lacked promptness. We scheduled for 5pm and specifically stayed to make sure the office was available. Your employee didn't arrive until 6ish. By the time he was setup and ready to start, it was close to 6:30.
Your products were able to clean our couch where nothing we'd tried before would work. The product is excellent.
Jace was a great guy. He is very friendly, hard working, and considerate.
My carpets look new again, they dried quickly, and the technician was polite, professional and competent.
Carpets feel great afterward. I always feel comfortable with the employees in my house.
The house really feels clean. I like the idea of no residue. Rick, your technician, was very polite and very helpful. He is clearly an honest man. Give him a ten also.
My technician Mike was very experienced and professional.
Darrin was courteous, punctual and hard working. He was very careful to not track any outside dirt in my house. He slipped booties on his shoes every time in went in and out. He was able to remove some stains. My carpet looked so much better when he was done.