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based on 31538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
prompt response, courteous techs. Nice results, quick dry.
Our couch looks new again!! Thank you Zerorez
Chemical free for my allergic son, fast service and great team!
Your service men are very helpful and thoughtful. The product is fantastic!
Did a very good job on carpets.
Came on time and was very up front with the cost and possible problems...pet oder etc. Job was done very efficiently at he Quoted price. GOOD Tech.
Trained, courteous, technicians who do a great job and get carpets looking as good as new.
Friendly people, good service, arrived on time. The carpets look great. Price was very reasonable.
Your representative was respectful, attentive, and professional. The carpets were cleaned well. He did a good job.
An area that could be improved was the scheduling. We were told we would be called at 0800 and given a three hour window. No call was received. I called at 0915 and was told our window was from 1Phone number removed. I went to work, planning on being back at 1500. After an hour and a half at work I was called and said the guy was at my house now. It wasn't even noon yet. Not only did I not get into work on time, I had to leave shortly after getting there. The poor scheduling practice cost me a day of work.
The guy they sent was respectful, attentive and thorough. The carpets were cleaned well.
The cleaner did an excellent job. He was able to find spots that I did not realized existed.
Service was easy to book, on-time, thorough, and tech was very efficient and considerate. He did a great job!
Friendly service person. No smell and I like the way my carpets looked after the cleaning. all the spots were gone. Nice Job!
On time, fast and a great job.
Our carpet looks and smells great! Great serviceman!
I've had three other companies clean my carpets before you and my carpets were no where near as clean as when Zeroed cleaned them!
Like that the empowered water is better for my carpet and my family.
I was interested with the product because it was green. I was more Impressed by the technician and his knowledge of this product but more importantly how he took care of my every request. I was completely satisfied by the quality of work and the results. I was impressed by the drying time and my ability to put my rooms back together quickly. The technician really is what made the visit so successful
Your technicians (like Eddy) are invariably clean, careful, courteous, and conscientious about their work. The process itself dries so much more quickly than alternatives we've tried in the distant past (haven't used anyone but Zerorez for a couple of decades -- before its name was even Zerorez). Most importantly, even an old carpet is restored to the extent that I think to myself, "Hmmm, don't think I need a new one for another 5 years."
I must put in a plug for Eddy -- he even helped get our walk shoveled on a snowy day. He was running early (of course, he called before he came), but we were just finishing getting things ready and hadn't had time to do so. What a worker!
Loved the tile cleaning and the price! loved that the tile was dried before the rep left.
A second visit was required due to the cord not being long enough on first visit, and first visit person arrived 1/2 after time slot ended. I had to wait 1/2 hour plus on hold to try to determine when he would arrive, only to be told the carpet cleaner could not be reached. I was overcharged on 2nd visit. I was told on first visit I would not be charged disposal fee again, and also charged a 2nd time for stairs, when all stairs were paid for in 1st visit! I was quoted $25 per room and charged $30 per room on 2nd visit. When asked to sign for the charges I was not told the total amount, nor did I have visibility to the amount that I was signing for on EITHER visit, an unacceptable business practice. I would like these overcharges credited to me immediately. Kris Last name removed
You are efficient, prompt, courteous, and professional. The quality of the cleaning is unsurpassed.
It has been over 30 hours and it is still not totally dry!
Have been using Zerorez for years with great satisfaction.
The carpet was clean and soft after the treatment. The technician was knowledgable, informative and pleasant to work with.
Rick is always so helpful and thourough. I am alway impressed with him and your services!
Jarom was very friendly, good at explaining the prices, services and recommendations. I didn't have to worry about the product going on my floor or couches. Service was fast and they did a awesome job!!
I liked how the carpets looked and felt after cleaning. No crunchy carpet once dried. Adam, the service tech, was friendly,careful, thorough, communicated as the cleaning process went thru my home. The price was competitive.
However, the day after our service Zerorez advertised a lower price.
My carpets are 9 yrs old but look great! The technician was very thorough and professional. My carpets were dry a few hours later even though it was a very cold, snowy day. Will definitely use Zerorez again!
no residue left..no extra moisting of the carpet