What our clients think of us!

This is our third time using Zerorez and as with the other times I am very happy with the cleaning. I have been very impressed with each technican you
have sent to our house. They are friendly and professional. I am very happy with the services I have received from your company. I will be using you again in the future.

They did a great job and were quick and efficient. They were also very kind and friendly

I have still not had my account credited for being overcharged for carpet cleaning. I was blindly charged $169 which included being charged twice for my stairs and being charged twice for a disposal fee that I was told I would only be charged once for. Please contact me immediately regarding when this will be credited to me. Thanks. Phone number removed Kris Last name removed

Ease of scheduling, customer service, and excellent cleaning!

We had one area where the spots look gone, but as soon as the carpet dried they were visible again. This happened last time we used your service in another area.

I marked the wrong spot above -- you have two lines -- most questionaires like this have just one line from zero to ten. Zero being bad 10 being great. never seen two lines one for good one for bad. After I realized the mistake your site would not allow a change. --once the button was selected no change???? Ridiculous.
I would rate Jace a 9 on the positive scale. -. JACE WAS VERY GOOD. He was perfonable and after a bfrief discussion he went to work. At his suggestion I allowed him to seal some granite. Whatever he used did seal the granite etchs but the stuff left some sort of residue that shows finger prints and other brush marks-- Not good.

Just being on time would have bumped this to a 9 or 10. The rep totally rocked though and was very professional and courteous.

The technician was very courteous and helpful. He did a wonderful job.
What I did not like was my appointment was canceled and the reason did not seem valid. The excuse was that the system had a glitch and those who had scheduled on-line had been double booked. I originally scheduled on-line but because of a conflict I had to cancel. I then spoke to a 'live' person to reschedule. I felt that I had been bumped for a bigger job or a more influential person. It was difficult to find another day to reschedule. I also felt that the charge for water disposal was way to high. As much as I liked the technician, I am not sure I will hire your company again.

I hesitate to provide this feedback as I did like the you man that cleaned out carpets. He was kind, communicated very well however we did have a few issues. We moved all the furniture out of the room. He had his little corner protectors out and placed around the house. At one point he went to pull his hose and knocked a piece of furniture tumbling down our stairs. Fortunately no damage to walls but the piece of furniture is in pieces in a pile at the bottom of the stairs. He felt horrible and apologized numerous times. Honest accident. He then asked if everything looked OK and I did notice a couple corners of a large area rug he cleaned didn't look as though they got really clean. He said he could go over those corners again. Went to go turn on his machine and for some reason, the machine wouldn't start. Apparently this happens often as he put it. First time with the machine on things go well but if he turns the machine off, it doesn't start up again.

So, I now have a pile of furniture that will make some new firewood and some carpet that isn't as clean as I think it should have been. So, you want my referrals or future business, come back and make things right.

When the technician told me about the process, I was skeptical that the carpet really would be clean and without residue. We haven't used professional cleaners because of the residue from the cleaning solution. He reassured me there would indeed be no residue and would not attract more dirt. There are many sections which are "crunchy" which tells me cleaning solution was left. Also, the carpets took 8 hours to dry and that was with our fans going on high. The only way to fix the residue would be to come and rinse it with clean water again. I don't want to have to wait for the dry time and move furniture again. You missed your chance to keep me as a customer.

I know the clean is genuine and I can trust that my carpets are disinfected and as clean as they can be.

The product and service were exemplary and Rick was outstanding to work with. Thank you for taking care of our emergency.

Your product is the best out there. Our carpet is like new. Alfredo does a great job. The upholstery job that Alfredo did was remarkable. It is not like new because of so much body oil that had accumulated over the years, but we knew it would never be like new again. However it is so much better than it was and I am very happy with the job that Alfredo did with it. Alfredo was very kind and was willing to answer all my questions. He appears to love his job and that shows in the quality of his work. My wife and I are very pleased with the quality of work that ZEROREZ does.
Thank you,
Wayne and Connie Whaley

Adam was a joy to work with and have in my home. He explained things clearly and worked hard to do an exceptionally good job. I have had Zerorez since I got my carpet in 2005 and it still looks and feels new. I credit that to the healthy cleaning of Zerorez.

We love all of the zerorez technicians...they are kind, knowledgeable, and they take the time to listen to our concerns.

You do a great job for me every time!

Fast, Clean, Not Too Wet afterwards

I had seen ads for Zerorez on TV and was intrigued that no chemicals would be put onto our carpet - especially since we'll be welcoming a new baby into our home and she'll be spending time near and on the carpet in the upcoming months. After the carpet dried I was thrilled that the carpet was soft and not crunchy like some other cleaners.

We were very impressed with our technician. He was friendly, prompt and worked quickly, but also did a great job. Upon his arrival he asked up if there were any areas we were concerned about and he took special note to treat those areas.

We would definitely recommend Zerorez to family or friends. They were wonderful to work with.

We were thrilled that

We were impressed with how quickly and clean the carpets got, especially considering the carpets are 20 years old.

Efficient, excellent service.

Very friendly, very thorough. Thanks for a great job.

Friendly technicians, on-time appointments. End result is outstanding. I have owned my home for 10+ years and have never used anyone but Zerorez. The carpet always looks brand new upon completion of the cleaning.

Technician very friendly and competent. Fast drying time. Carpet looked much cleaner.

Removed the dog smell and stains

The carpets dry quickly and look great

The service technician was wonderful. He totally sold me on having my tile cleaned while he was there, but in a very helpful and non-pushy way. I have his card at home, so I'm sorry I can't give his name right now. But our address is 319 W 730 S in Orem. Hopefully you can find him that way. Both my carpets and tile look SO great now. Thanks!

Efficient cleaning with out residue.

I like how clean my carpet looks and feels. I liked how helpful your technicians were to me. I felt like they were honest and considerate. I appreciated how they didn't make me feel pressured to do any more cleaning than I wanted. I feel like they are very knowledgable about the work they do. I would have them back in a minute if I needed them. They are Eddy and David.
I had Zerorez several years ago and I am much happier with the job Eddy and David did than the men who came that time. I don't know the other men's names; it was years ago. I thought I would try one more time and I am so glad that I did. My family comments on how great the carpet looks. Thank you Zerorez and Eddy and David.

Friendly professional techs, great service

Your product works for the most part.