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based on 33455 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who came was courteous and friendly. I had to have a redo. He made me feel comfortable having him come back.
Given the new process & equipment that Zerorez is using, we did not expect to have the carpets as wet as they were. We were still there close to 5 hrs after they were cleaned, and the carpet was still very wet. I checked on the carpet the next morning, which made it 24 hrs later, and the carpet in living room and some of the stairs was still somewhat damp. We would still use Zerorez again because the demo done at our home had a different and better outcome - much drier carpet.
they organic and environment friendly. Tech was friendly, and open about prices or any other questions I had.
clean air ducts for a lot less $$
I am very unhappy with the quality of the cleaning that was done on my carpets. They were cleaned on the 28th of January and the carpets were left sopping wet. It took 2 days to dry. when I vacuumed them there were still dirty areas and spots on my carpet. I know if the trainee had gone over the carpets once or twice more and extracted the water my carpets would be clean. The technician came back on Feb. 3 and spotted few areas and got the spots out. He didn't do all the spots I showed him. I wanted my carpets re-cleaned but he said it was just the wear pattern and he couldn't do them again because it was too soon. The worst carpet is in the basement and the carpet is only 3 years old. The carpet on the main floor in the bedroom, front room and hall are already looking dirty.
Two years ago when I had Zerorez clean my carpets they were wonderful. Everytime I vacuumed the carpets they looked like I had just shampooed them and it lasted for a few months. I think that technician took pride in his work and did it right.
Clean cut technician and a great carpet cleaning service.
I love Zerorez.
Carpets are clean, air ducts are clean
Allure & Common Cents could not get our white BR carpet clean. You guys did!!! Definitely will use you again.
The cleaning was done well and the technician was respectful and professional.
Great service
On time and thorough
So far the carpet remains stain free and your technician was very professional.
Friendly technicians, no residue, efforts to satisfy individual customers
Isaias was terrific! He did a great job and we are very satisfied with the quality of the cleaning and the price. A great value!
Every time I have used Zerorez their staff has been clean-cut and very nice, love your products
Your technician was very considerate and did a wonderful job. Never complained and was very courteous.
prompt.friendly willing to explain what was to take place
the technician was friendly and knowledgeable. He did a great job!
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Spots came back as carpet dried
First of all, Isaias M. was awesome! He was friendly, professional, knew his product and process and was able to explain it very well. He was on time and very thorough.
Then, our carpets have never looked better after a carpet cleaning!
I appreciate so much the service and result of our experience with Zerorez
My technician was very knowledgeable, professional and did an amazing job.
Friendly service people on the phone and at my home. Your costs are reasonable and you cleaned my wool oriental rug excellently. My carpets looked great.
Professional service, from scheduling appointment to the day of cleaning. I can definitely see the difference in my carpets when we've used Zerorez.
Good service, good work.
On time and the representative was very careful with our home. He did an outstanding job.
The technician was very friendly and he did an excellent job of cleaning my carpets. I would call on you again in the future.
Christian was very capable and explianed your system and products he was very professional and did an excellent job. I tried to give him a tip but he refused.
I was very pleased with the carpet cleaning when it was completed, but since it has dried overnight three or four of the seven areas appear to be not as clean as they seemed when the carpet was still wet. It took us a lot of time to move our furniture and I am hesitant to move it back with some stains returning. I would be nice to attempt to remove them agian.
The tile cleaning looks excellent, your representative was very kind and professional.
SOILED SPOTS DID NOT RECEIVE PROPER ATTENTION !
The men who clean are well informed, and work quickly, and carefully.