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based on 33455 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your cleaning actually gets the carpet clean, and for a long time it stays clean.
Your people from beginning to end where the best I have ever had dealings with in my life!
Professional technicians, reasonable prices, quality work.
I felt that the technician knew what he was doing, did the job efficiently and professionally. We are very satisfied with the carpet cleaning!!!
The quality of service is great. I've never seen such a dirty carpet look so good after.
He was very concerned that I was happy with the cleaning. He was polite and friendly. I thought that he did a really nice job and was great to work with.
Scotty was my carpet cleaner. He was friendly, informative, offer me many services but I did not feel pressure by him to buy anything I did not want. He was good and I felt at ease with him in my home. I appreciate his clean well kept appearance. I would definitely love for him to return and do more for me. Experience could not have been better thanks to Scotty.
thank you for clearing up a missed area-- love your no residue cleaning system!
I was disappointed this time that you had a minimum of $100.00 - you've not required that before. I Usually only do 2 rooms at a time. Next time for carpet cleaning I'll probably use someone else where I only pay around $70.00. I love your steam cleaning - its the best, but now there are other steam carpet cleaners. Your workers are the best, very thoughtful and consious of my time.
quick and professional
The good job and nice technician.
Service technicians were excellent and careful in our home. They placed orange plastic corner protectors to prevent the hose from banging up the furniture and corners in our hallways. The carpet cleaning specials were reasonable, however the furniture cleaning prices were very expensive. Carpet and furniture looked wonderful when finished. We were most disappointed when we received a call from the scheduler 30 minutes before our appointment and were told the technicians were not going to be on time (we had the scheduled the first appointment on a Saturday morning). The 3 hour delay was a big disruption to our day.
This was my first experience with Zerorez.
Things that impressed me-
Good communication during the appointment set up process and on appointment date, clean/fresh smell, my furniture was clean, quick service. Great service by Juan; he was respectful, hard working, and appropriate. He was kind to my pets as well, which means a lot to me as a customer.
Areas of improvement-
When I called initially, it took me 3 times to actually connect with a person. The first two times, after waiting in que, I was disconnected. I seriously considered not calling back a third time.-Not a great first impression of a company.
Overall I am a satisfied customer.
No soap residue and my carpet is clean. Friendly service and they always do a good job.
Thorough, diligent in getting out the dirt, and you leave our carpets looking new again.
Christian was awesome, friendly, did great and a 10. The reason I gave a 5 is the scheduling, it's ridiculous. Initially I was told the afternoon so I scheduled leaving work at 12. I mentioned something to the rep when she called Wed and she talked to the manager and scheduled the 2nd appt. then scheduled the 3rd appt then I was told the 4th and would be called 1:15-1:45. A rep called at 1:30 and didn't have a time then called and said 4. My schedule at work is 8:30-4, so I could have worked instead of taking time off for not getting at least within a 2 hour time frame. I've never had my carpets cleaned in my current home. I still have stains, but possibly just wear and tear traffic stains. I was really looking forward to getting my carpets cleaned, but the scheduling was just too much of an issue for me.
Scotty did a great job and was very professional.
Environmentally Friendly
Your technicians are always professional, and generally go above and beyond to get my cream colored carpet clean. This is not an easy task with 4 children and a dog in the house. Anybody who can get red koolaid out of this carpet (from the previous owners!) will get my repeat business over and over. Plus, unlike other companies, my carpet feels SOFT when it is dry. None of that crunchiness.
Fast and efficient
Your technician was very thorough and knowledgeable
I have yet to see the results but I was very impressed with my dealings with the technician and the attention to keeping me update on the when he might arrive by the numerous phone calls.
Friendly, professional technician and great service.
The dirt does not "wick" back up, and the carpets stay cleaner longer!
The technicians were very knowledgeable and friendly. They did a great job!
Scheduling appointments and responding to customers.
I have been very happy with zerorez. One time I had to call them back on a matter and they came promptly and fixed everything to my satisfaction. I like their integrity in serving their clients.
Good job
The customer service when calling to setup the appointment was not great. My wife was very frustrated with the attitude and unhelpful demeanor of the rep on the phone.
Non-chemical and quick dry time