Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33455 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 8, 2015 — Rated 9 out of 10 by Mark Packer Zerorez Salt Lake City
What do you like about our products and services?

my bathrooms tile look like new. Thanks!
Report a concern   February 8, 2015 — Rated 10 out of 10 by Burt Matthews Zerorez Salt Lake City
What do you like about our products and services?

quality work and amazing service
Report a concern   February 8, 2015 — Rated 10 out of 10 by Harriet Peterson Zerorez Salt Lake City
What do you like about our products and services?

The technicians preprofessional yet personal and kind. They were on time, worked hard and listened to my concerns too.
Report a concern   February 8, 2015 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

Your staff was very helpful and got our carpets done in a timely manner. They were also very friendly.
Report a concern   February 8, 2015 — Rated 9 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

No after smell reasonable drying time and friendly operator.
Report a concern   February 8, 2015 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The guy was extremely friendly, knowledgable, and professional. Did a great job and got every stain out of all my carpets
Report a concern   February 8, 2015 — Rated 10 out of 10 by R.V. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful cleaner. Honest. Carpets look great.
Report a concern   February 8, 2015 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Excellent
Report a concern   February 8, 2015 — Rated 10 out of 10 by H.D. Zerorez Salt Lake City
What do you like about our products and services?

Cleans well. Fast drying. Professional people.
Report a concern   February 8, 2015 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

Price and quality
Report a concern   February 7, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals or soaps; very thorough
Report a concern   February 7, 2015 — Rated 9 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with how clean the carpets were without using soaps
Report a concern   February 7, 2015 — Rated 8 out of 10 by K.P. Zerorez Salt Lake City
What could we do to improve?

I would think the pet treatment would be a little more deep cleaning with the cost. But overall the clean and our technician was good. The lower rating is the pet feature. As I was hopping it would be better.
Report a concern   February 7, 2015 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

The product is wonderful! I have very light carpets and there were places that I knew wouldn't come clean. They did!!
The service tech. was great. He called before he came. He was clean and well groomed. He walked through the house asking about our concerns. He put up corner protectors and worked hard on dirty spots and stains. When finished, he did another walk through making sure were happy with the results. I hope I get his name right...Isaiah...Thank You!!!
Report a concern   February 7, 2015 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

That you don't use soaps no residue
Report a concern   February 7, 2015 — Rated 10 out of 10 by Jacque Armstrong Zerorez Salt Lake City
What do you like about our products and services?

Great attention to customer satisfaction! Very pleased with job done!
Report a concern   February 7, 2015 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Well qualified service people, Who removed spots that others were unable to remove
Report a concern   February 7, 2015 — Rated 10 out of 10 by Liz Stevenson Zerorez Salt Lake City
What do you like about our products and services?

The carpets are clean, dry fairly quickly, and the lay looks so much better! The technicians always do a wonderful job investigating the stains and removing them according to that information. They are professional and always careful to not let equipment damage any property. We'll always use Zerorez!
Report a concern   February 6, 2015 — Rated 10 out of 10 by T.C.W. Zerorez Salt Lake City
What do you like about our products and services?

Arrived when they said they would. Very friendly. Only had a measurement done for furnace but will use your service for carpets and vents. We already sent tech up to our neighbors. Thanks Luke for great work.
Report a concern   February 6, 2015 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning is great and tr service is awesome
Report a concern   February 6, 2015 — Rated 9 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

My service before this one was quite literally going to be my last service. We had a horrible experience with the administrative staff getting the appointment setup, to actually getting the technician to show up (they showed up 8 hours after the couple hour window. I spoke with management after this service and went over each point of their failures. He tried his best to take care of me - which is the only reason I gave them another try.

I am happy to say that this experience was back to the quality that one would expect. The schedulers set expectations and followed through with each of them. The tech arrived inside the window and he did a great job. We will be using them again because they listened to feedback and took action to correct the problems....and they cleaned my carpets.
Report a concern   February 6, 2015 — Rated 10 out of 10 by P.A. Zerorez Salt Lake City
What do you like about our products and services?

It is easy to get an appointment. They e-mail nfo about their product and services. They are clean and friendly. The carpet are clean and dry when they finish.
Report a concern   February 6, 2015 — Rated 10 out of 10 by Dorothy Keddington Zerorez Salt Lake City
What do you like about our products and services?

I am very impressed -- with the service and the results! My carpets look wonderful and the young men who did the cleaning were polite and helpful in every way. I will definitely use Zero Rez again. Thanks so much!
Report a concern   February 6, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

I really LOVED the results and the my cleaner, Scotty, was just a delight! Thanks, guys!
Report a concern   February 6, 2015 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Love Isias Melchor. He works so hard and does a fabulous job in making my carpets look new again. I always recommend him and Zerorez to friends and family. Have been using Isias and Zerorez for about 10 years and have always been very satisfied. THANKS ISIAS AND ZEROREZ!
Report a concern   February 6, 2015 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Your tech was super. Demonstrated your products and discussed each rug type.
Report a concern   February 6, 2015 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are clean and have no residue. The technician was very thorough and made sure any stains were removed.
Report a concern   February 5, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

No soapy residue left after
Report a concern   February 5, 2015 — Rated 0 out of 10 by B.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

AAACCKKK! This whole thing is going from bad to worse. The stain in my back bedroom, which started out as a small spot smaller than my hand, is now about 2 feet square! Isaias said it could be a problem, but now I am wishing we had never touched it. If it IS a problem with the pad, then why didn't he take up the carpet (it's right by a wall) and just treat the carpet itself? This looks horrible. WHAT can we do?
Report a concern   February 5, 2015 — Rated 10 out of 10 by G.G. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job, answered questions.

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