Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33455 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 17, 2015 — Rated 7 out of 10 by D.S. Zerorez Salt Lake City
What could we do to improve?

had my dining chairs cleaned -- they are striped now - one clean strip then one dirty stripe repeating :)

technician was very nice -- my stairs look great
Report a concern   February 17, 2015 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Everyone I have interacted with has been very helpful and friendly. I have used several other carpet cleaning companies in the past, and Zerorez is definitely the best. My carpets are very clean, the tech was able to remove some tough stains, and the carpets are dry much more quickly than they were with other companies.
Report a concern   February 17, 2015 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

seems like a very simple cleaning process as explained by the rep. Reps were very professional and easy to work with at all times. They never seemed pushy or tried to raise prices on me with extras. Very fair pricing.
Report a concern   February 17, 2015 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

great results
Report a concern   February 17, 2015 — Rated 10 out of 10 by W.M. Zerorez Salt Lake City
What do you like about our products and services?

It's the best!
Report a concern   February 17, 2015 — Rated 10 out of 10 by M.B.M. Zerorez Salt Lake City
What do you like about our products and services?

The clean look the drying time
Report a concern   February 17, 2015 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

state of the art products and professional use of the products
Report a concern   February 17, 2015 — Rated 10 out of 10 by Julie Scovil Zerorez Salt Lake City
What do you like about our products and services?

The carpet Technician was very knowledgeable about the different types of carpets and very thorough in explaining the best products to use for pretreating pet stains. He did a great job cleaning the carpets and they cleaned up better than ever before from other cleaners.
Report a concern   February 17, 2015 — Rated 10 out of 10 by Jake Stone Zerorez Salt Lake City
What do you like about our products and services?

The trainee David was great! That short guy, Joseph I think, was a little too confident. Someone needs to deflate his big head. David did all of the work anyway. Thank you Zerorez!
Report a concern   February 17, 2015 — Rated 10 out of 10 by Reagan Winegar Zerorez Salt Lake City
What do you like about our products and services?

Completely efficient-fantastic customer service. Look forward to using Zerorez again.
Report a concern   February 17, 2015 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

they were thorough and communicative, and even wiped up there dirt from their shoes on our hardwood floor.
Report a concern   February 17, 2015 — Rated 6 out of 10 by W.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I just thought the carpet was going to look cleaner after it dried out - it did not.
Report a concern   February 17, 2015 — Rated 8 out of 10 by A.L. Zerorez Salt Lake City
What could we do to improve?

I called once and scheduled an appointment for a Saturday, but that somehow got lost. Looks like there may be a glitch in how appointments are recorded.
Report a concern   February 16, 2015 — Rated 9 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Did a fantastic job and were very leased with the results
Report a concern   February 16, 2015 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Clean professional workers
Report a concern   February 16, 2015 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets
Report a concern   February 16, 2015 — Rated 10 out of 10 by R.D.C. Zerorez Salt Lake City
What do you like about our products and services?

Easy appt set up. Quick cleaning and drying time.
Report a concern   February 16, 2015 — Rated 10 out of 10 by P.H. Zerorez Salt Lake City
What do you like about our products and services?

no detergent, quick drying
Report a concern   February 16, 2015 — Rated 10 out of 10 by Gwenie White Zerorez Salt Lake City
What do you like about our products and services?

Andrew was a great help in getting the traffic areas pre-treated. The raking is wonderful and the carpets are clean.
Report a concern   February 16, 2015 — Rated 9 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Super clean
Report a concern   February 16, 2015 — Rated 10 out of 10 by M.F. Zerorez Salt Lake City
What do you like about our products and services?

It was easy and the service was phenomenonal.
Report a concern   February 16, 2015 — Rated 10 out of 10 by Suzanna Dicou Zerorez Salt Lake City
What do you like about our products and services?

I am very pleased with the work that was done at my home. Everything is so nice and clean.
The young man who did the work was so pleasant and very good in how he worked, David is a people person and that is important to me! I have already reccommanded Zerorez to several friends and family.
When the time is right I will call back again, thanks to your company, you made my day!!
Mrs. Suzanna D.
Report a concern   February 16, 2015 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

I like how clean the carpet is and how quickly it drys and I know there are no harsh chemicals!
Report a concern   February 15, 2015 — Rated 10 out of 10 by Emily Samuel Zerorez Salt Lake City
What do you like about our products and services?

David was outstanding. He is a professional and a very hard working man. Although we have not yet moved in to the home cleaned by Zerorez, we have been in and out ... We are very pleased with the results fro the cleaning.

Samuel Family.
Report a concern   February 15, 2015 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

I love that the carpet dries in half the time and looks so good.
Report a concern   February 15, 2015 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning technician was very personable, professional, and explained things very well. Did an excellent job.
Report a concern   February 15, 2015 — Rated 10 out of 10 by Janae Powell Zerorez Salt Lake City
What do you like about our products and services?

Our service was excellent. He was fair, honest and helpful.
Report a concern   February 15, 2015 — Rated 0 out of 10 by T.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Every step of the way was unsatisfactory. The scheduling was long and difficult. The "follow up" phone call the next day to set the arrival time was unfriendly and shouldn't be necessary if the time was established when it is scheduled. The tech showed up at about 10:30 AM when I was quoted between 1:00 and 3:00. I had tile cleaning and carpet cleaning done and he did not measure the square footage of my tile, which I think is important since I was paying .75 per square foot. I measured it after he left and I had less than he "measured". Add to that the actual cleaning of the tile was disappointing and the tech seemed to focus more on trying to sale me grout sealer. Finally the carpet cleaning- I now understand why you claim to leave no residue... It is hard to leave residue when there isn't any actual cleaning agent used in order to CLEAN it. Using only water (oh yeah electric water your tech said) is not sufficient to clean with. My carpet looks no different now after having been "cleaned". Oh yeah, the $9.00 water disposal fee is B.S. if I had thought about it a little I would have had you dump it down my gutter and save myself nine bucks.
Report a concern   February 15, 2015 — Rated 10 out of 10 by W.W. Zerorez Salt Lake City
What do you like about our products and services?

CLEAN EFFICIENT
Report a concern   February 15, 2015 — Rated 8 out of 10 by J.A.J.P. Zerorez Salt Lake City
What could we do to improve?

We have Yellow Marks/Stains where the technicians set down the Carpet Protectant bottle on our carpet in several areas including out kitchen sink where they had filled the mixture. We have notified the office during off business hours (Saturday) after we noticed the stains during our first vacuum job.

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