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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You do what you say you can do. That is huge in my book.
I'm impressed that your system gets the carpets so clean. Granted, not every stain will be removed, but you have surprised me with how much is lifted from the carpet.
Roy was great and very professional
I like no soaps or chemicals being used. The promptness and friendly service is wonderful
The detailed care the technician gave in giving a thorough cleaning.
My carpets always look great after Zerorez cleans them, and they are soft, not stiff afterwards. The technicians are always so friendly, clean, and thorough.
How well they worked.
You got the aquaphor out of my carpet.
The finished product.
My carpet looked good
Service was great.
Austin was wonderful. He listened to what I needed and did a great job on my carpet. He's one of the best techs I've worked with.
I'd like to always be the first one in the morning always so the carpets have enough time to dry out
I like that you use no detergent
Prompt great service.
Excellent cleaning on my 11 year old carpet. It looks brand new in the non traffic areas and almost brand new in the very week worn and stained areas. I am so happy with the results of your service. Thank you Zero Rez!
The man who came out was very professional and nice.
My carpet was extremely wet afterwards. We don't have pets and really didn't have any stains that needed extra cleaning, but it still was wet and sticky (I think the sticky was the stain treatment, I wasn't too impressed with that either) over 24 hrs after the cleaning was finished, oh and our heat was set at 74-75 degrees that day, so it wasn't cause it was too cold in our home.
You are the only one who actually got both our carpets and upholstery CLEAN! I didn't think it was possible-they were so bad. Thank you! I,m sure anyone would be thrilled with the work ethic of this employee as well as the products of the company. The whole house feels and smells (and looks!) very fresh and clean. It makes for a lovely Christmas!
Isaiah was amazing! He put up with our little elderly doggie who barks at him.
He made his way to our house in a blizzard and arrived with a smile and a wonderful attitude. That is RARE in an employee. Please reward him. He's a gem!
The guy who came out was great. Very kind, patient, informative and thorough. I loved that there were no chemicals used. It was a great experience.
Carpets are clean no residue dried quickly. Showed up on time.
The technician wanted to charge me extra for an area in my bedroom.
there was trouble with the equipment on the day they came to my home. The employee did the very best he could, but ended up having to do a lot more work than was necessary if the right equipment was working. The nozzles on the brush went out, then had to do most of the house with the stair tool, which did not get up all the dirt as it could have in my opinion. There were spots left after the carpet was done, which the employee said would have been picked up if the other brush/wand was working. He also began using the star tool and had some small black pieces/residue of something coming back out when he was spraying the carpet. He thought it may have been the tank was not completely flushed after some maintenance or something. Anyway, with the two things slowing hime down, the project he had to do now was going to take twice as long and I did not allot that much time, I had to have someone stay at the house with him while i ran to an appointment I had. So, at the time of malfunction, i think they should have brought another truck, so it could have been done the right way the first time. I have used zerorez multiple times in the past and have only had this not-so-good experience. I would say that previously they were excellent with great customer service.. I felt like I got a "lemon" this last time- mainly with the equipment, but also the employee was a bit new, however he did do his best and try to fix everything the best he could - so good effort, but hard when the equipment is malfunctioning...
Great job, tech was on time and good communication, thank you.
Love gow it works
Zerorez is the "right way to clean." The carpets look great without the harsh chemicals.
Ryan and Austin were very professional. They completed the job in good time, but taking care to see that each area was clean and protected.
Ryan and Austin had to overcome the obstacles of snow and narrowed driveways and should be commended for handling it all efficiently and pleasantly.
Thank you.
Brad, your technician was friendly, professional, and willing to answer all of my questions. The carpets were cleaned to our satisfaction. We feel more confident about showing our home for sale.
Odorless. And the tech was fantastic!
Love the quick dry time and the service was great.