Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 18, 2017 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

easy process a d convenient for us

Report a concern   November 18, 2017 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

They did s good service. The carpets really look nice and I can go ahead entertaining without my dirty carpets. Well done!

Report a concern   November 18, 2017 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Technician arrives on time and is careful with my furnishings and walls. The carpets look great

Report a concern   November 18, 2017 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Technician Eric was very thorough and quick. My carpets look amazing again.

Report a concern   November 18, 2017 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Friendly technicians and clean carpet!

Report a concern   November 17, 2017 — Rated 10 out of 10 by A.K. Zerorez Salt Lake City
What do you like about our products and services?

Great service! Very nice serviceman!

Report a concern   November 17, 2017 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and kind technicians. Consistent contact from the company and the technicians. Quality cleaning, quick and effective.

Report a concern   November 17, 2017 — Rated 10 out of 10 by B.B.B. Zerorez Salt Lake City
What do you like about our products and services?

Brock is a hard worker and very dependable. He did a great job on our tile floor.

Report a concern   November 17, 2017 — Rated 10 out of 10 by V.K. Zerorez Salt Lake City
What do you like about our products and services?

Great employee. Great job.

Report a concern   November 17, 2017 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and knowledgeable. Carpet looks great!

Report a concern   November 17, 2017 — Rated 8 out of 10 by S.M. Zerorez Salt Lake City
What could we do to improve?

Do away with the disposal fee.

Report a concern   November 17, 2017 — Rated 9 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

They do a good job and it dries quickly. I like it.

Report a concern   November 17, 2017 — Rated 10 out of 10 by B.S.S. Zerorez Salt Lake City
What do you like about our products and services?

I love that my carpet isn’t full of soap. I love how fast the carpet dries. The techs that come are always friendly and wonderful to work with.

Report a concern   November 17, 2017 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

The results are just as advertised.

Report a concern   November 16, 2017 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and friendly. Loved that the pretreatment is water and orange peel extract, and the obviously cleaned with water. I’m so happy that I don’t have to worry about my kids and cleaning chemicals on my carpet. I will definitely use them for all my carpet cleanings and highly recommend.

Report a concern   November 16, 2017 — Rated 7 out of 10 by J.S. Zerorez Salt Lake City
What could we do to improve?

I don't like that 1 have to have a minimum $100. I would use you more often if I could just do 1 or 2 rooms. My home has mostly wood floors but I have 2 rooms that do have carpet. I am always trying to come up with random stuff for them to clean.

Report a concern   November 16, 2017 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

They were so quick and efficient. In and out of my home in less than an hour. Carpets were completely dried in 6 hours.

Report a concern   November 16, 2017 — Rated 6 out of 10 by C.B.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Didn’t get our carpets as clean as other carpet cleaning companies we have used in the past.

The technicians were great and very polite. The staff setting up the appointment and the follow up was very professional too.

Report a concern   November 16, 2017 — Rated 7 out of 10 by S.H. Zerorez Salt Lake City
What could we do to improve?

The technician mentioned the edges were hard to get when transitioning from carpet to hardwood. It left a visibly noticeable difference, like a dark frame around the newly cleaned carpet. Other than that the job was well done.

Report a concern   November 16, 2017 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpets come clean and dry quickly. Customer service is good, too, keeping us informed of technician’s arrival.

Report a concern   November 16, 2017 — Rated 10 out of 10 by R.A. Zerorez Salt Lake City
What do you like about our products and services?

Thorough evaluation and no pressure

Report a concern   November 16, 2017 — Rated 8 out of 10 by T.S. Zerorez Salt Lake City
What could we do to improve?

The carpet was still wet in spots 20 hours later.
I was called and told the carpet cleaner would be done in 45 minutes and was in the Sandy area already.
I left work to make it home, so I would be there in the allotted time. I waited an additional 45 minutes and called to see when he would be coming. I was put on hold and then told he had additional work at the previous house, but he was now on his way. I needed to go back to work and I would have appreciated a courtesy call letting me know why I was waiting so long.
My carpets look great, but I am disappointed that I still can’t get my house back in order.

Report a concern   November 16, 2017 — Rated 5 out of 10 by K.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Some areas of the carpet still show stains that I thought would come up. I used your firm perform and had great results.

Report a concern   November 16, 2017 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

I love that it has no chemicals or soaps. The service was Excellent and my carpets look great!

Report a concern   November 16, 2017 — Rated 5 out of 10 by L.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was not completely cleaned and so they are having to come back and re-clean. We paid a lot of money and I was expecting the carpet to be clean as usual. We have only had zerorez clean our carpets. Just a hazle having them to come back.

Report a concern   November 16, 2017 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

The person that did my carpets was very efficient. He went to work as soon as he had explained the process and had answered my questions. My carpets were very dirty and they look really nice now.

Report a concern   November 16, 2017 — Rated 9 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

I have had you do my carpets several times. Usuall, they are very clean. This time the heavy dirt areas were not as clean.I probably waited too long. The areas that were only lightly dirty are like new!Technician very nice and helpful. Fast and efficient.

Report a concern   November 16, 2017 — Rated 10 out of 10 by A.E. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly, prompt and professional service. My carpets were EXTREMELY dirty and the technician did a fantastic job of cleaning them. I was updated frequently on when my technician would arrive which was very helpful. Price was excellent and the technician did not try to upsell me

Report a concern   November 15, 2017 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate the hard work of our technician Luke and the great customer service I received with my concerns.

Report a concern   November 15, 2017 — Rated 9 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

very clean carpets, nice smell!


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