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based on 33728 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaned my terribly soiled
Carpet to almost new. I was totally shocked how clean the carpets are-I thought we'd need to re carpet!
Carpet looks great, service was fast, and technician was very nice.
Good service and the carpets came clean.
Would you re-email or send me a receipt The first time didn't work..
It was awesome in every way! Love the techs and results!
My carpets were so wet I thought they would be damp not soaked so it took a little longer to dry then what I was told other then that everything was great
Great service, great results. Well done as always.
The cleaning process doesn't use regular detergents.
Communicates, quality service, promised follow through, friendly and knowledgeable technician
Technician smelled terribly like smoke. And cleaning my ducts led to time of dust throughout my house- terribly messy procedure that I was not pre- told about.
Customer service was good but your products failed. My house still smells and there are still more stains on the carpet once it completely dried. Unfortunately, I spent a lot of money and now cannot afford to do anything about it. I don't think I will be a returning customer. Very disappointed...
He did a beautiful job, and came back to clean a missed spot when I called. Price was good, too!
The work is really good, and the workers are even better!
Carpet looks great and technician was friendly and very helpful. He found us a ‘special’ deal since our hall wasn’t very long. Appreciate that very much!
Your coupon said 99 I ended up spending 145 for same amount of square footage
My carpet looked like new, after Zerorez cleaned them. Very impressed with the job they did.
Your urine cleaning is not guaranteed.
The tech. was very good and committed to get my couches cleaned. He was very helpfully and he knew his job.
When I’ve used your services the technician is always very professional. They arrive on time, they discuss your wants thoroughly. They ask you if you’re satisfied. Richard was a great technician.
very good work.very polite.we will have our carpets done next.
Your product is superior to those other. companies. It’s the service that will win you over.
Techs are ALWAYS friendly and knowledgeable.
The guy that came and cleaned my carpets was very helpful and very professional. He knew a lot about the services the company offers. Very personable and his costumer service was excellent.
The carpets took a very long time to dry - we were told it'd take 4-8 hours and were given instructions on the temperature we should set our house to and followed directions as given. But, he was done cleaning at 11:00am and they weren't dry until the next morning. The smell was also pretty strong that was left in the house. Finally, I wish that the costs were a bit more reasonable for stairs - the prices were great for everything but felt like a bit of a rip off for stairs. The technician was great and was extremely helpful and was in and out in two hours.
You’re scheduling process is very difficult. There should be a more definitive time given. I was told my appointment would be in the morning. Then I got a call stating it would be between 10am and 12pm. The technician then showed up closer to 2pm because his previous client kept adding services. That should not be allowed out of respect for all the other clients scheduled for that day. It was extremely difficult to get an answer on why this occurred. The tech performed a great service and I’m happy with the clean carpets. There really should be changes made to your scheduling.
My tile looks like new again, along with the grout! There was a couple spots they missed on the carpet but they were more then quick to come back and fix the problem. Great company!
I think the carpets look clean and feel clean
I am amazed how clean the carpet is with so little water and scrubbing. Your add is for real, & I am normally suspicious of ads on the radio etc.
The carpets clean up well and dry fairly easy. Workers are nice and look trustworthy.
Your technicians are great and carpets dry quickly.
My technician was Eric and he was super friendly, thorough and efficient and my carpets look great!
In 6 months when I have my carpets cleaned again I want Eric! Couldn’t be more pleased!
No additional input.