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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It appears your process works and I like the fact there are no residual soap, or chemicals left behind. The carpet is definitely improved and feels and smells clean, so this is an easy recommendation.
the actual product/service works, dont like all the phone calls i get before and after
Cleans well and fast
They did a pretty good job cleaning my grout. Perhaps my expectations were to high but it does look better. Thank you.
The technicians are very efficient. They are good at answering questions and work very quickly.
Carpet left streaky- went over it a second time with my own home carpet cleaner and it looked better. The tech was too rushed.
Price and quality
Review if dog urine is present and knowledge about what is in my carpet and how to fix it.
All the carpets that were cleaned look like new, even the stairs. The man who cleaned the carpets worked hard and was finished in no time!
i Liked that the product didn’t smell and that I had a guard put back on my carpet. I did however notices places where there were stains on my carpet that should have been gotten out. I got them out with just a wet rag. So I wonder how well my carpet actually was done.
Courteous, fast,
Excellent job at carpet cleaning. Friendly professional staff.
Great results! I have never had my tile floors cleaned before, and I am really happy with the results. Tile looks great and grout isn't dark in traffic areas anymore. I plan on having Zerorez come regularly for a good carpet and tile deep cleaning. Also, the technician was informative and carefully protected all furniture, walls, and corners in the work areas.
The service was very professional. She did a great job. the carpet looked like new again, I didn't want to step on it. It also left my home smelling great. She informed me on what she was doing up front and gave the quote so there was no surprises. She was very approachable and answered all my questions. My memory is terrible and I don't remember her name, but want you to know that she is a great asset to your company. Thank you for the great service.Name removed
My carpets are a little crispy after they dry. Is there any way to prevent that?
Friendly, thorough, careful, efficient. What more can I say: End result - great
Information update regarding time, service etc.
Friendly, informative technician delivering service. Appraisal of service delivery, what to expect etc.
We have had Zerorez clean our carpets several times and each time it is very successful and we appreciate the type of professionals sent into our home to do this job. We have enjoyed the association with the cleaner and really know we can depend on our carpet being brought up to its best, especially since we have lived in this house a number of years.
The cleaning personnel are friendly yet professional.
We are happy to recommend them and you can use us as referrals.
Dennis and Name removed
American Fork, UT
Second time around was better, they needed to come and reclean my sofa. It would have been nice to do a job right the first time. Also, a little more flexibility in adding items to be cleaned. I have 3 stairs that the guy wouldn't clean because it wasn't "on the list" to do. Being a little more accommodating would have been nice.
quality, dependable, responsive
Wet overnight, had to run fans. Too expensive
Don’t push it, this is the third feedback request
My carpet and stairs look fine but I also asked to have my couch and love seat cleaned and they almost look worse now than they did before. Not only that, but getting someone back out here to redo the work had been a nightmare. The first offer was to have me wait a week to get it cleaned again. I have company coming to stay for the week and now my living room is completely in disarray and your want me to wait a week to fix the job I paid for yesterday? Well so they agreed to get someone out today so my husband arranged to leave work early to meet your technician only to have the technician call an hour before the agreed time saying he was ready to come then and would not wait till the agreed time. No, I'm not happy. I have used your company for years. I have had this furniture cleaned several times, I know the job done yesterday is not the best that could be done. And at this point, no, I'm not likely to recommend your company to a friend.
We had Chandler come and fix some spots that were not removed in our first cleaning. He did an awesome job, worked hard, and our carpets look great now. Thank you!
Your able to get most any spots out .
Always happy with the results.
Jonah did a good job cleaning our old carpet, and got rid of the "traffic" dirt. We hope the expensive sealant protects it for a few months. I would probably recommend Zerorez to our friends.
Cleaners are always professional, friendly and make sure I'm satisfied with the job before leaving.
The technician was knowledgeable and helpful. I was impressed with the result.
Prompt; completed cleaning of carpets and kitchen/bathrooms tile in a timely manner; serviceman kept us informed of cost and time to complete the cleaning. Reasonable care was given to our home. The final results of the cleaning was highly satisfactory.