Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33728 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 20, 2017 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

They did a great job! Clean and professional.

Report a concern   December 20, 2017 — Rated 9 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

The carpets get very clean and stay that way for a while

Report a concern   December 20, 2017 — Rated 10 out of 10 by P.J. Zerorez Salt Lake City
What do you like about our products and services?

The people are pleasant to work with & do a great job of cleaning difficult stains. I would definitely recommend them to others.

Report a concern   December 20, 2017 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

My technician was friendly and professional. My carpets look fantastic! I will definitely be using them in the future:)

Report a concern   December 20, 2017 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Your price, the fact that you’re ON TIME, and it gets done quickly and efficiently. Thanks!

Report a concern   December 19, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was a great experience. Our technician Jacob was amazing, he arrived, walked through the house and explained everything in detail and answered all our questions. He acted as if it was his house he was cleaning. No hidden costs and our carpet and tile looked amazing when he was done. Thanks

Report a concern   December 18, 2017 — Rated 10 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

Your spot remover is the best I have ever used.

Report a concern   December 18, 2017 — Rated 0 out of 10 by L.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I GAVE MY WIFE , Name removed, YOUR PHONE # TO GET CARPETS CLEANED.
YOUR CLERK HAD A MISUNDERSTANDING WITH THE AMOUNT OF ROOMS (4) NOT 3,
HER ESTIMATE WAS ROUGHLY $200 . MAN CAME AND DID JOB - EXTRA PET TREATMENT BECAUSE OF URINE, ETC. NO UPDATE ON WHAT WAS BEING DONE UNTIL AFTER JOB FINISHED. TOTAL BILL WAS WAY OUT OF LINE - I NEVER WOULD HAVE AGREED TO DO CARPET CLEANING FOR $459 - I WOUD HAVE PUT NEW CARPETS INSTEAD !! NOT HAPPY - NO BILL EXCEPT ON PHONE WITH AGENT. NOT A GOOD WAY TO DO BUSINESS. I WILL NOT RECOMMED YOUR COMPANY TO ANYONE ELSE BASED ON YOUR BUSINESS PRACTICES. WHAT HAPPENED TO $33 A ROOM LIKE YOUR ADS FALSELY DISPLAY ?? THE $300 IS EVEN TOO MUCH AT THIS TIME OF THE YEAR. PLEASE HAVE YOUR LOCAL MANAGER CALL ME TO DISCUSS FURTHER IF NECESSARY. THANK YOU - JOHN Last name removed Phone number removed.

Report a concern   December 18, 2017 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpets were in really bad condition not having been cleaned for a few years and they were very stained with coca cola spills and other "accidents". The Zerorez tech spot treated and cleaned the carpets quickly. He was on time and did a great job. The carpets look generally beautiful, even though the stains were not 100% eradicated. I am very satisfied and would definitely call Zerorez in the future.

Report a concern   December 18, 2017 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

Roy was amazing. He was very informative and educational, explaining techniques, products and expected outcome.

Report a concern   December 18, 2017 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Great company. Professional, timely and quality product.

Report a concern   December 18, 2017 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

Eric was great to work with. He did a commendable job, was very personable and friendly, and he explained the products that he used and the various services that you provide.

Report a concern   December 18, 2017 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

The technician was friendly very efficient than a very good job and was on time as indicated

Report a concern   December 17, 2017 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez did an excellent job. They were thorough and provided us with excellent customer service. We highly recommend them.

Report a concern   December 17, 2017 — Rated 9 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Go green. Friendly associates

Report a concern   December 17, 2017 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

You did what you said you would. In the time frame. Our carpet has never looked so good

Report a concern   December 17, 2017 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Got out every spot! Very friendly and quick.

Report a concern   December 17, 2017 — Rated 8 out of 10 by R.B. Zerorez Salt Lake City
What could we do to improve?

Nice work! But I wish we had a better time frame to expect the cleaner to come over.

Report a concern   December 17, 2017 — Rated 10 out of 10 by D.L. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look so much better, staff was friendly and informative.

Report a concern   December 17, 2017 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

We’ve always used Stanley Steamer but had a very bed experience with the last guys that cleaned our carpets, so we decided to try ZeroRez instead. I was under the assumption ZeroRez was a lot more expensive but they weren’t, so we tried them. We were very happy with the guy that came. He really seemed to take his time and do a thorough job, which we appreciated. And had us double check his work to make sure we were happy before he left each area. Our carpets were so much cleaner than we’ve experienced before with cleaning and not as wet afterwards. We will definitely use ZeroRez in the future.

Report a concern   December 16, 2017 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

Roy was great!

Report a concern   December 16, 2017 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Great technician came at time he promised. Did not add on any fees.

Report a concern   December 16, 2017 — Rated 10 out of 10 by O.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks wonderful!

Report a concern   December 16, 2017 — Rated 10 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

I like that you don't use chemicals

Report a concern   December 15, 2017 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very clean and polite. The carpets looked great!

Report a concern   December 15, 2017 — Rated 10 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

I like how nice and clean my rugs look and feel, I like the sincerity and genuineness of the technicians, they are knowledgeable about their product. Most of all, I like their speed and no mess....plus, dependability!

Report a concern   December 14, 2017 — Rated 0 out of 10 by L.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had you come on Tuesday to do 2 rooms and a stairway. We had you do pet treatment on the 2 bedrooms. The smell has never improved and so tonight my husband got out our bissell and went over one room. After the 4th run we are still getting black water and soap out of the carpet. I videoed and took pictures of the dirty water and will be going down tomorrow to Zerorez to show and speak to someone. Very very unhappy! We were charged $255.00 for the service which is absolutely ridiculous for the horrible outcome that is very obvious.

Report a concern   December 14, 2017 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

Great results

Report a concern   December 14, 2017 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

I have had accidents which have cleaned right up after they have applied protectant. Carpets look new and dry rapdily.

Report a concern   December 14, 2017 — Rated 10 out of 10 by S.E.S. Zerorez Salt Lake City
What do you like about our products and services?

Great!!!


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