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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jimmy was terrific. The carpet looks great! Thank you. First name removed Christensen
Prices. Felt like they should have spot cleaned for the price I paid and added a deodorizer.
I am impressed with how friendly your technicians are and how your system gets our carpet cleaner than any other. I recommend you to everyone I know. Thanks.
Great customer service
Quality work. Everything I have heard about the service was true.
I have used Zerorez several times over several years. They are prompt and professional. Information is shared and suggestions are given. The price is agreed upon before work begins.
Chemical free and fantastic cleaning!
Great product. Great service from Reese.
The technician reviewed the work to be done and the cost of the project before proceeding. We discussed any problem areas on the carpet and he paid attention to the spots. The carpet looked GREAT after he performed the work.
You come when you say you'll arrive and the workers are always pleasant, professional and work quickly but are thorough. The carpets always look great, smell great, but don't give off a chemical smell which I'm sensitive to and the carpets stay looking good for a long time because there is no residue. The price is reasonable. This is the fourth time we have had Zero rez and we will call again next year. Thank you
My consultant did a great job! He was friendly, he was efficient and very fast.
The cleaning work is impeccable and the service is great. My only concern is that it seems like the final invoice price is always $30-50 higher than the original estimate. If you can find a way to fine tune the estimating process so customers know what they are actually going to pay that would make a huge difference.
More alerts when delays happen. Did not arrive in time period notified. Understand there were traffic problems. Otherwise happy with the results.
We enjoy your rapid service when called and the great way the carpets look when you have finished.
Ended up more than expected.
Carpet dried in 4 hours. Looks great.
Great customer service, friendly worker. Carpets look great.
I like that you guys don't use harsh chemicals. I also was very impressed with how fast and thorough the service technician was.
Quoted $200 and something, ended up being $800 something. Way too expensive. No amount of labor, cleaning or chemicals are worth an additional $600 and something dollars.
Service tech was friendly, accommodating and did a great job!! He took up stains that have been there for ever! My carpet is 35 years old and looks new again!!
Friendly and helpful technician
I loved your service, my carpets are very clean and dried out in an appropriate amount of time. My only complaint is that I paid the extra for the pet treatment on a small landing/hall at the bottom of my stairs. There weren't a lot of pet "accidents" but I can still smell the odor slightly.
I thought it would be guaranteed, but after calling I found it wasn't.
This is the reason for the 8 and not a 10.
Still have some tough stains. Service person came out again and tried. I appreciate the effort.
worker did a thorough job and carpet looks much better.
Your service was excellent in every respect.
We got bumped back Friday m our original time. When we called to ask why the service employee said we had been called and notified, but we had not. Once they arrived, everything was fine.
Great job, awesome technician , very clean carpets
I'm not impressed with how my carpets look after service. I've used Chemdry in the past and have always been satisfied. I also feel like I was double-billed for the sealing of my grout. I paid to have my tile sealed, then a separate charge of $129 to seal the grout?? The two services should be one charge because its difficult to seal tile while avoiding the grout. Last, I think your pricing is very, very high - my bid was for $400, I ended up paying $1200 after up sells.
Great job on my carpets and couches! The couches were awful and now they look brand new!
It’s fast, and no residue, although it seems a bit crunchy this time.
Also one of the urine spots still stinks quite a bit.