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based on 33725 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no detergent film left on the carpet
Your advertisement quotes 3 rooms for $89.99. You have a minimum of $108.00. Your technician arrives and proceeds to tell me that if he does the traffic pattern (approx. 35 sq ft) that is considered a room. I have a 2 X 6 runner rug and he wants a extra $? per sq ft. Your information lists up to 200 sq ft per room. Three of the rooms (traffic pattern only) probable totaled less than 150 sq ft. The other rooms maybe totaled 250 sq ft. (+/-) All total he was in the house 1 hour from 8:45 to 9:45 AM. These carpets were not very dirty, no pets, non smokers and only two people living here. House is kept very clean. Carpets cleaned only because of new furniture being delivered into one room. I agreed to pay $174.00 for the work your technician thinks he done. (5 rooms) I can`t truly recommend your company because of your pricing policies! The work you person done in the areas he cleaned looks good. Your truck did leak 5-6 quarter sized oil spots in driveway.
Great techs! Carpets look super clean!
Dries fast
Quick, professional service. Left my carpet looking and feeling clean!
Excellent work. Very happy results.
Friendly technician. Efficient. Did job quickly and well.
Excellent service!! i'll highly recommend it!
We had the carpet in the second half of our house cleaned on recently. I am sorry I do not remember the name of the technician. However, his effort left our family room and stairs looking fantastic! We are so pleased with Zerorez and will always use them.
Mitch came on Jan 19 to clean the first half of our house. He was very personable and efficient. The carpets (which were in terrible shape) look 100% better and feel clean. I will always use Zerorez!
Second time was the charm my carpet looks great.
I didn’t like the fact that I have to do the vacuuming when I know most other carpet cleaning companies will do that for you. My chairs are still dirt looking on the arms, which was where it needed to be cleaned so the technician didn’t even try to get a deeper cleaning on anything and they didn’t have any stains, just soiled from hands and bodies. I think they should look cleaner. I’ve had way better results with other companies than this, and you are th most expensive company. So I thought I’ll get what I pay for. $460 for a small sectional, rug and two chairs to cleaned, I’m so unsatified.
The process you use to clean carpets
Guys were very efficient, explained well, were friendly.
On time and fast
Jared the technician was very thorough! He told me exactly what he was doing, he was on time and very courteous. I will definitely use Zerorez again!
I feel like my carpet is really clean without chemicals. It looks new and that is because I have only used zerorez all through the years.
My carpets didn't come out as good as I thought they would. They still look dirty and matted down. the man that came out and did the work was very nice.
I was very pleased.
I had a great experience with Zerorez. The technicians, Richard and Riley, were very friendly and professional. My carpets look so much better after the cleaning. Thanks!
It was fast and great a job done!
The process is different than others.
so far the carpets look good and the technicians were excellent. I was happy with the service.
Carpets stay cleaner longer than with other companies.
Love Zerorez! They come on time, are very thorough, and our carpets look great! Can’t beat the price either.
The products are great and the process used helps the carpets to dry very quickly. The staff is very friendly and knowledgeable about the services they offer.
The carpets did not dry until after we went to bed. We had fans and dehumidifiers running all night after an 8:30 am appointment, the stairs were a bit damp even in the morning but not wet. Two upstairs rooms dried in about 10 to 12 hours. Paying 60.00 for the stairs and them being wet so long was not appealing.
We split our service between two separate visits. This visit the carpets dried in less than 6 hours and we were very pleased. The first visit the floors did not dry until overnight, the appointment was at 8:30 am even with fans running. The least time was about 10 hours.
The price. You are twice as much as everyone else.
The technician did a great job and was very professional and the carpet looked great
The techs were on time, conducted themselves professionally and worked very hard.