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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did what you said you would. In the time frame. Our carpet has never looked so good
Got out every spot! Very friendly and quick.
Nice work! But I wish we had a better time frame to expect the cleaner to come over.
Carpets look so much better, staff was friendly and informative.
We’ve always used Stanley Steamer but had a very bed experience with the last guys that cleaned our carpets, so we decided to try ZeroRez instead. I was under the assumption ZeroRez was a lot more expensive but they weren’t, so we tried them. We were very happy with the guy that came. He really seemed to take his time and do a thorough job, which we appreciated. And had us double check his work to make sure we were happy before he left each area. Our carpets were so much cleaner than we’ve experienced before with cleaning and not as wet afterwards. We will definitely use ZeroRez in the future.
Roy was great!
Great technician came at time he promised. Did not add on any fees.
My carpet looks wonderful!
I like that you don't use chemicals
The technician was very clean and polite. The carpets looked great!
I like how nice and clean my rugs look and feel, I like the sincerity and genuineness of the technicians, they are knowledgeable about their product. Most of all, I like their speed and no mess....plus, dependability!
We had you come on Tuesday to do 2 rooms and a stairway. We had you do pet treatment on the 2 bedrooms. The smell has never improved and so tonight my husband got out our bissell and went over one room. After the 4th run we are still getting black water and soap out of the carpet. I videoed and took pictures of the dirty water and will be going down tomorrow to Zerorez to show and speak to someone. Very very unhappy! We were charged $255.00 for the service which is absolutely ridiculous for the horrible outcome that is very obvious.
Great results
I have had accidents which have cleaned right up after they have applied protectant. Carpets look new and dry rapdily.
Great!!!
Arrival times sorted out more clearly.
i've always felt like your technicians are honest, personable, helpful, interested in giving me the best service they can. I like the process that you use--it seems to really get my carpets clean.
It's just expensive. other than that could we use the text message I sent you as my very enthusiastic review?
It looks and smells clean. No perfumy smell.
I like the no residue factor of your service and both times I've used your service the technicians have been knowledgeable and helpful with suggestions for treatments.
They made our carpets look great! The tech was awesome!
The technicians stayed until the job was completed. They were very informative on the products and procedures.
Fast, Professional Job WELL done!!!!
Chase, our technician, was amazing! He knew so much about his products and services and about how the whole process works! He shared his wealth of info with us and made it easy for us to understand.
Zerorez should never let this employee leave the company for ANY reason!! :) He is top-notch!
The technician was very knowledgeable, friendly, and professional. Excellent job on the stairs. Everything looked great and smelled great. Non-invasive during the cleaning and quick drying after they were gone.
My first experience with Zerorez was fantastic. This second was not. The carpets did not seem as clean as the first time and seemed to have some of the oily pre-cleaning residue still on them. Which concerns me because I think it will hold the dirt and get dirtier quicker.
Also, the tile surrounding the cleaned carpet and the tile path out to the door all had quite thick oily pre-cleaning residue on them (either from the hoses and/or the cleaning person tracking it). I had to scrub with wet swiffers twice to clean them.
Additionally, the cleaning kept getting delayed about an 1 1/2 hours after I had anticipated it putting us late to our holiday party. The main office did offer me to reschedule for the next day but I had furniture being delivered so I had to have it the original day scheduled.
What to make it right? In a few months as the carpets get dirtier faster, come back and redo it (making sure to clean up after yourselves).
Carpet looks good
Great service and excellent work
You're very professional and do a great job! It even dried fast! Thanks for the great service!
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