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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet cleaning by Zerorez results in cleaner carpets vs other carpet cleaners.
Did a very nice professional job on cleaning our carpets.
Thank you so much.
We are so pleased with the quality carpet cleaning from Zerorez. The technician was courteous and very qualified. Thank you for a great job.
Your company is top of the line. If you don't quite get it right the first time you come back out to make it right the second time. (without any guilt) Thank you.
I like:
Zero Rez's fast response time when I call for a cleaning.
The very clean and soft carpet when they finish.
The polite and hardworking techs.
The specials!
Thank you Zero Rez. Angelo did a fine job for me.
The process was exciting to watch, and I love that the carpets are clean with no soap! I have interesting reactions to perfumes and detergents, so I was grateful to have my carpets cleaned with just water!
There was a red stain in one room that has been there for a few years, and it is GONE!
I'm already looking forward to the next time.
Carpet was cleaned carefully and properly, within a reasonable time.
They arrived when they said they would, were kind and courteous, worked efficiently, and made sure we were happy with the results!
First, you called me back to confirm the date of the appointment, and said someone would call on Saturday to confirm the time. No call by Tuesday, so I called, and asked why nobody called on Saturday. 'Oh we called and left a message. I asked what number they called, and the response was one number off the correct number. You had my correct number, because you called me to confirm the order to begin with. Next, on both times, I asked that the tech bring me the name and phone number of the referral to do carpet stretching. The tech seemed much more interested in hurrying to get done and on to his next appointment, than providing the number. After he left
Zerorex performs a variety of services. I feel like I have new furniture and floors with everyone they've cleaned. Nice job.
I should have asked ahead of time but it would be good if you explained to new clients what the tech will be doing. This way the customer knows what to expect from the techs.
I really liked scheduling my service online svc the follow up on my appt as well as update to when they would arrive on that day. The guys that cleaned, my floor were very nice and very helpful. Great smiles. They were quick and got it cleaned!! Thacks
We have always been pleased with the quality of service by Zerorez. We have them clean the carpets and then apply the protective spray. This seems to help keep it clean longer. We will never use anyone else. No soap, leaves no residual soap to attract dirt.
Name removed
Make the customer aware of possible additional charges before the technician arrives, such as: extra fees for protectant, sanitizing and grout sealing. That way it wouldn't seem like your piling on extra fees.
We have used Zerorez for several years now and find your cleaning exceptional.
The technician always manages to add/charge one more room to the list each time.
Your December advertisements indicated $33/room but we were charged $36/room.
This last bill also has a 30% VIP discount error of $9.00 which your bookkeeper should have caught and notified us about.
The technician was awesome and did a first-rate, fantastic job, efficiently and quickly. He was friendly and a good worker that represents your company very well. Our carpets turned out clean and looking like new to which we are most pleased.
We however have a problem where some of the carpet cleaning solutions got on the hard wood floor and removed the varnish. We hope we can resolve this issue with your company.
Many thanks,
Aaron and Name removed
Great service!
Carpet was very clean afterwards. There was no weird odor after either. The person who cleaned the carpets was courteous and respectful of our living situation as we live in the basement.
The tech was extremely good....taking time to answer all my questions and did a very good job. He was great!!!!
Friendly service and that they don’t use chemicals
Professional friendly service. No chemicals.
A great carpet cleaning company!
It was recommended by a good friend years ago and I’ve been using them for years ever since. They clean the carpet so well— A+ Company!
Chase quickly did a great job! Thank you Chase.
We really liked our technician. He was very informative in regards as to how to keep our carpet cleaner longer. I'm hoping I can request him next time. My carpet looks amazing!
Quick, great service, safe for pets!
The technician was very professional and friendly. It was quick, and very efficient. Spendy, but worth it.
I was quoted a price for around $285. My bill was over $550! We added a rug and a little bit of pet treatment. Didn't think it would about double! You guys need to give more accurate pricing on what to expect.
Excellent service, we were worried they wouldn't be able to clean an especially filthy carpet . They managed to clean it perfectly.
I was great service: timely, eficient and reliable