Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33720 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2018 — Rated 6 out of 10 by J.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was wonderful. He did everything perfect. The first day it looked perfect but by the second day I could already see stains coming back.

Report a concern   June 22, 2018 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Peter was great to work with. He explained the process and gave helpful information about keeping it clean.

Report a concern   June 22, 2018 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great, and the customer service was wonderful

Report a concern   June 22, 2018 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

I love everything. The young man who came was friendly and knowledgeable, did an awesome job. The carpets took longer to dry than i expected, but the result was soft, clean carpet. I didn't like that you have a $100.00 minimum, which may prevent me from using zero rez again if I don't have that much carpet to clean.

Report a concern   June 22, 2018 — Rated 10 out of 10 by Linda & Jon Rich Zerorez Salt Lake City
What do you like about our products and services?

Our carpets always look fantastic and stay clean longer than when we have used other companies.
I like that the technicians wear shoe covers, and that they put corner guards throughout our home in the areas being cleaned so that the corners of our walls aren't damaged. We have ALWAYS had great technicians and Riley was no exception. He was very knowledgeable, personable & polite.

Report a concern   June 22, 2018 — Rated 9 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Peter was amazing helpful and kind. My motor home looks great, the area rug looks super and the other two rooms look great also. Thank you

Report a concern   June 21, 2018 — Rated 10 out of 10 by Joyce Larsen Zerorez Salt Lake City
What do you like about our products and services?

They work, makes my place seem new again

Report a concern   June 21, 2018 — Rated 10 out of 10 by Steven Smart Zerorez Salt Lake City
What do you like about our products and services?

Always a great, clean job.

Report a concern   June 20, 2018 — Rated 10 out of 10 by Grace Hansen Zerorez Salt Lake City
What do you like about our products and services?

The Technician was very polite and mindful of what I wanted and expected when he did my carpets. When he was finished he made sure I was happy with what he had done and had me check all the places that I was concerned about to begin with.

There were not cleanup spots or places I had to take care of when he left. The carpets look great and they dried rather quickly.

Thanks.

Report a concern   June 20, 2018 — Rated 10 out of 10 by C.A.N. Zerorez Salt Lake City
What do you like about our products and services?

not sure yet till i see if all the claims are true. the carpet cleaner dude was great.

Report a concern   June 20, 2018 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Ryan and Luke did a great job. Everything from the carpet to the upholstery look fantastic!

Report a concern   June 20, 2018 — Rated 10 out of 10 by Sandy Davis Zerorez Salt Lake City
What do you like about our products and services?

No residue left. Loved the enzyme treatment. Loved Abby our tech. She was great and a hard worker.

Report a concern   June 20, 2018 — Rated 9 out of 10 by H.E. Zerorez Salt Lake City
What do you like about our products and services?

The service and scheduling was excellent. We did not rate a ten because of the ridiculous pricing for pet treatment.

Report a concern   June 20, 2018 — Rated 10 out of 10 by N.W. Zerorez Salt Lake City
What do you like about our products and services?

I thought our carpet was beyond repair. Benjamin, with your specialty cleaning products, did an amazing job on our very stained and dark worn carpet. I had been ready to rip it out, but he gave it new life. Several years ago, I'd hired another company, and Benjamin got out stains that the other company could not. I want to get on an every six months' plan somehow, and have him come back and do the upstairs when we get around to moving some furniture.

I was thrilled with the service. Thank you.

First name removed

Report a concern   June 20, 2018 — Rated 5 out of 10 by B.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

First, the cleaners went to my neighbors house, not my house (the house is clearly marked with the address), then they refused to help my husband move a rug and a coffee table (I know, they aren't supposed to move anything - but other carpet cleaning services have done this) and the cleaner asked my husband a lot of irrelevant questions when all we wanted was for the carpet to be cleaned, not gather all kinds of information about us. It made my husband very uneasy, The Zerorez cleaning process is good....but sadly the service fell below expectations.

Report a concern   June 20, 2018 — Rated 9 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Quick, punctual, and respectful.

Report a concern   June 20, 2018 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Quick easy thorough

Report a concern   June 20, 2018 — Rated 10 out of 10 by Cheyenne Hunt Zerorez Salt Lake City
What do you like about our products and services?

The no residue and the drying time.

Report a concern   June 19, 2018 — Rated 7 out of 10 by T.S. Zerorez Salt Lake City
What could we do to improve?

I'm not sure what the difference between Zerorez and any other carpet cleaner is. The carpets were just as soaking wet and although the carpets are cleaner, they don't look as great as I would expect. Seems like I can get the carpets just as clean as using my $120 bissell machine.

Report a concern   June 19, 2018 — Rated 10 out of 10 by Margret Hawks Zerorez Salt Lake City
What do you like about our products and services?

I have already recommended Zerorez to a few neighbors! The technician was very thorough and even cleaned high traffic areas 2 or 3 times for me. The carpets are so clean and the entire house feels clean and refreshing. I honestly appreciated how hard your technician worked, the affordable prices, and most importantly the results.

Report a concern   June 19, 2018 — Rated 9 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

I very much like the “no residue”cleaning technique, especially since I have a cat and small dog that I don’t want exposed to harsh chemicals. I am also very impressed with their commitment to customer satisfaction. During a recent cleaning, some spilled solution discolored a small area in the center of my hardwood kitchen floor by actually leaving it much cleaner than the surrounding floor. They responded to my concerns very quickly and agreed to return and clean the entire kitchen floor for free so it would all look the same again. That is a level of service that will make me a repeat customer.

Report a concern   June 19, 2018 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Our experience was awesome with Mitchell Taylor. He was professional honest and thorough. Thanks to him we give him and you a big 10!

Report a concern   June 18, 2018 — Rated 10 out of 10 by Lynnette Yerbury Zerorez Salt Lake City
What do you like about our products and services?

You do a great job on my carpets, offer up some good discounts, and the employees are all friendly!

Report a concern   June 18, 2018 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

He listened to our specific problems.

Report a concern   June 18, 2018 — Rated 10 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

Professional & friendly service.
Using whatever methods to get our dog problems.

Report a concern   June 18, 2018 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great!

Report a concern   June 18, 2018 — Rated 10 out of 10 by ShaRon James Zerorez Salt Lake City
What do you like about our products and services?

I have a 26 year old light almond carpet. I have been with one company 8 years, but the last 2 times the spots on my carpet came back within a week of using them. I then tried 2 other companies with the same results. trying zerorez, I challenged the employee to make the spots go away for at least 6 months (the amount of time between cleanings) he accepted the challenge. when completed my carpet looked new (even the entry stairs which are in continual use), it dried within 2 hours and had a soft feel. I thought I was going to have to replace the carpet (it looked so bad), instead I feel I have a brand-new carpet for the price of a cleaning. THANK YOU ZEROREZ, YOU GUYS ARE FANTASTIC

Report a concern   June 18, 2018 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

cleanliness of carpet and friendly professional technician

Report a concern   June 18, 2018 — Rated 10 out of 10 by E.H. Zerorez Salt Lake City
What do you like about our products and services?

good Sevice,
good worker

Report a concern   June 18, 2018 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast service, courteous personnel and easy to set appointments.


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