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based on 34874 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the way you use water! Dan was friendly, helpful, quick, efficient and did an excellent job. Highly recommend!
Everything~! This is the third time I have used Zerorez, I love how my carpets look and feel and it smells good too. This time I had them clean my recliner chair. It looks brand new~!! The products are also pet friendly. I don't have to worry about my cat cleaning his paws after walking on the carpets. Thanks so much~!!
Carpet stayed wet in many areas for nearly 24 hours. The cleaners came two hours earlier than scheduled. Nearly $300 for 3 rooms and some hallways. I'm pretty certain I could get better service (better water uptake & more thorough) and a better price by going with a different company next time.
Like the tech who did our carpets. Very professional and friendly.
Chad kept us informed as to when he would arrive , and he was on time. He explained everything to us, he was professional, knowledgeable and friendly. He did a great job and it didn't take that long. We were happy with the results and we will definitely use Zerorez again. Thank you!
The natural process, no chemicals, my old carpets cleaned up quite well.
Zerorez came and cleaned carpets in our home. Adam was quick and thorough. He did a great job and our carpets are so much cleaner now.
I had a tech come to clean the carpets and felt they just didn’t get clean. I called to complain and a second tech was scheduled to clean the carpets. Come to find out the first tech was new. The second tech was very experienced. I felt duped by Zerorez! When I called to complain they made it seem normal that my carpets would be ‘dirty’. I had be very firm to schedule a second time cleaning AND on a Saturday. Then to find out the second tech had recleaned several other homes that the first tech had done. Next time be honest. Just say the first tech was new and send out a second one to redo the carpets and don’t hassle me that the redo can’t be scheduled on a Saturday they are only done on a weekday. Now.... Peter the second tech who came out was marvelous!!! He put on booties, cones on the corner walls, and gave some great carpet tips. So pleasant and easy to work with. If I decide to use Zerorez again, I am specifically going to ask for him. AND yes I’ll throw a fit to get him or the most seasoned tech. ;) I’m happy with the job that Peter did!!! Unhappy the way Zerorez treated the complaint and the scheduling of the redo. I’m on the fence of using and referring Zerorez. Thank you.
Fast drying
Carpets feel so clean and fresh afterward!
On time, personable rep, did a good job, price was good too.
The first time I had it done, it was not done well. So I filled this out and said I would not recommend zerorez and I wouldn’t use them again. Zerorez called and made it easy to schedule another cleaning to fix it. I appreciated that because I was too busy to fix the problem. I had spent a lot of money on tile and carpet cleaning and both areas were not done well. Then they had another person come redo the cleaning and he was phenomenal! He redid anything we weren’t happy with and he did it really well. The first cleaning made me think zerorez products aren’t strong enough and it doesn’t clean well, then I realized it depends on the person. (Now I cant remember the name of the second guy, I think it was Paulo maybe he goes by Pete?)
So if I could have him and recommend him, I would tell everyone.
The technician
Great job, and very nice and easy to work with
Great Service and I like the feel of a clean carpet. Would recommend to others
The technician was very knowledgeable
The guy was super nice very fast and he did a great job!!!!!
I like the service because there is no soap residue.
The workers are as pleasant as they are efficient. And the carpets dry within a few hours which is fantastic. Best of all, the carpets are CLEAN!!!! I love Zeroez
We have had great technicians, but they keep getting better and better: our carpet looks amazing and the service was professional and timely!
Friendly professional employees and great results!
My carpets always look fantastic after Zerorez
Has cleaned them !
Dan did a excellent job very good worker and very kind Name removed
Appointment was scheduled promptly. Carpets were cleaned well.
Carpets look great
On time; thorough
Dan was very good at explaining what was being done -- he did the best job we have ever had done by zerorez! He was also efficient and the carpet areas dried quickly. Thank you!!
My carpets feel and look so clean.
Clean, Clean and Clean!! Always do a wonderful job for us! Purchased new carpet a little over a year ago and I will only trust Zerorez....our previous carpet lasted 12 years with their help. They are self contained, protect our wall corners and employees wear protection on their shoes. Very kind, caring and respectful doing a great job every time!!
A++++
The cleaning agent arrived on time and inspected the home with us. When pet stains were found he worked with us so we understood the charges and did his best to make sure we agreed to any additional work he thought would be needed.
The carpet looks and smells great now!