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based on 33497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I will never, EVER refer anyone to this company. The ‘extras’ were unbelievably pricey. Three very small areas were treated (under 300 sq ft) and the total was almost $400. I have never in my life spent this much on carpet cleaning. Unreal.
Zerorez did a great job. I would use them again.
The urine smell in my sons bedroom (which we paid an extra $75 to remove) is still strong when you walk in the room. I was hopeful that paying the extra money would help solve the problem. I realize there may not be any fix in this situation, but I believed paying extra money would help.
I was appreciative of your willingness to please the customer. When the carpets just didn’t clean up as well as I had hoped, you returned to do another cleaning to see if it was just the worn areas of carpet that looked shaded ornif those areas might benefit from another application. The carpets ended up looking great after the second cleaning. It took only minutes and was well worth a second try. Thank you!
impressed with how "attention to detail" the service cleaner was. great job.
They call multiple times to keep you updated when they will be arriving.
Quick
Very nice service technician
Carpets ended up looking great!
Your technician was nice, fast, and very skilled in cleaning the carpets. He explained all my options carefully and didn't get angry when I told him what I wanted him to do! I didn't feel pressured!
did a good job, wasn't pushy about other services
The Gentleman showed up on time and did a great job! Gave me a demonstration on how and why their system works the best. The results were fantastic. Thank you
Always great service! Good technicians!
Excellent service. Showed up when promised, fast, ZERO smell which was really important to me.
Great service from the technician. He was very friendly, knowledgeable, and informative as to what products would work the best for our needs and future services that we are interested in. Please commend the technician who cleaned our carpets on 5-25-18 in Tooele, Ut.
I called the Draper office and the person who answered the phone was very knowledgeable and helpful in explaining my options. I received reminders and confirmations of my appointment time which was also great. Lastly, Ryan and his helper/trainee (Isnalmer?) were great in explaining the procedure and mentioning what I'd previously selected. Ryan asked if I wanted to add or change anything. I was happy I wasn't locked into my previous phone order and was able to add a few things day of.
My carpet had never been cleaned in 18 years. It's cream colored Berber and all and all wasn't in bad shape for 18 yeas. But it definitely had high traffic matting and discoloration. Your product cleaned it as best as it could and I was very happy with the outcome.
The technician was very knowledgable and polite.
i was impressed with how quickly the carpets dried.
Cleaned all the spots perfectly. We thought we would need new carpet but zerorez saved us tons of money by cleaning everything so well!
My carpets look much better. I will wait to see if spots come back? Mitchel was very
helpful with information if your product. Mitchel was very kind and polite.
Thankyou J, Last name removed
Service techs are always professional and courteous, greatly appreciated.
Service provider did a wonderful job explaining our options. He was thorough and very knowledgeable. Our carpets look wonderful. Thanks for the quick, efficient service..
The technician showed up before the agreed upon window and it was hard to get things straight with the scheduling office. The technician was very nice about it all.
on time, great service, no chemical smell.
The technician who came was very professional and did a very thorough job. I am very happy with Zerorez
I love how clean my carpet and furniture gets with Zerorez! Their technicians are professional and do a great job. And if you’re not satisfied with the cleaning, they will come do it again.
Love the no chemicals! Love that we were not hassled or tried to be unsold!
Did a great job, and smells great, happy there is a natural option out there
Chase was wonderful he cleaned 3 rooms, a hallway, and a sofa in about an hour and a half. Everything looks great. I will ask them back next time I need clean carpets.
Paulo Garrido was excellent. He turned a very filthy carpet, with pet stains, into something livable.
Super nice guy, even offered to help me move stuff into my new condo when he pulled up.
I'd have him come back anytime.
Thank you,
Judy Mattson
Fast, clean, dries quickly- nice employees!
Excellent technician
I love your service and call every year. You are so kind and do such a great job. Thanks so much.