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based on 33494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet cleaning was mediocre. High priced for the quality. Competitors are doing the same quality of service for less money. Upcharge for deodorizer was $30 an area competitors are doing it for $40 total. Had to call to have the special applied. Tech was pretty friendly but not great customer service
Cleaning was done thoroughly. The drying time was short. No residue left. The technician was especially helpful and friendly and did a great job.
The product and service was wonderful. The cleaner arrived on time, evaluated everything, and did a very detailed cleaning job. He didn't waste any time and explained the process before beginning and during cleaning. He was nice, polite, and friendly. I would request Zerorez to anyone who needed carpets cleaned.
My carpets look great, especially the stairs. I’m very pleased
carpet came out great, technican was efficent, courteous and did an excellent job bringing our carpet back to life!
Came back to fix a problem
jacob was awesome!
On time. Very nice fellows and they were very careful with the furniture and wood trims in the house. Very nice job and well done. Give them a 10. Thanks for a great service.
Peter was such a help and did a fantastic job. I had some areas of concern and he addressed both so well. Thank you
Associate was on time and knowledgeable about products and services. Explaining the processes and working to complete the services as quickly as possible.
A pet treatment was done on my carpet, but did not work, it smells like dog pee just as bad as before.
Dries quickly, not crunchy, smells fine
The speed of service was fantastic and the quality of the product was amazing. I wish you had a subscription model that auto scheduled my carpet cleaning every year.
The technician was wonderful. He did everything perfect. The first day it looked perfect but by the second day I could already see stains coming back.
Peter was great to work with. He explained the process and gave helpful information about keeping it clean.
Our carpets look great, and the customer service was wonderful
I love everything. The young man who came was friendly and knowledgeable, did an awesome job. The carpets took longer to dry than i expected, but the result was soft, clean carpet. I didn't like that you have a $100.00 minimum, which may prevent me from using zero rez again if I don't have that much carpet to clean.
Our carpets always look fantastic and stay clean longer than when we have used other companies.
I like that the technicians wear shoe covers, and that they put corner guards throughout our home in the areas being cleaned so that the corners of our walls aren't damaged. We have ALWAYS had great technicians and Riley was no exception. He was very knowledgeable, personable & polite.
Peter was amazing helpful and kind. My motor home looks great, the area rug looks super and the other two rooms look great also. Thank you
They work, makes my place seem new again
Always a great, clean job.
The Technician was very polite and mindful of what I wanted and expected when he did my carpets. When he was finished he made sure I was happy with what he had done and had me check all the places that I was concerned about to begin with.
There were not cleanup spots or places I had to take care of when he left. The carpets look great and they dried rather quickly.
Thanks.
not sure yet till i see if all the claims are true. the carpet cleaner dude was great.
Ryan and Luke did a great job. Everything from the carpet to the upholstery look fantastic!
No residue left. Loved the enzyme treatment. Loved Abby our tech. She was great and a hard worker.
The service and scheduling was excellent. We did not rate a ten because of the ridiculous pricing for pet treatment.
I thought our carpet was beyond repair. Benjamin, with your specialty cleaning products, did an amazing job on our very stained and dark worn carpet. I had been ready to rip it out, but he gave it new life. Several years ago, I'd hired another company, and Benjamin got out stains that the other company could not. I want to get on an every six months' plan somehow, and have him come back and do the upstairs when we get around to moving some furniture.
I was thrilled with the service. Thank you.
First name removed
First, the cleaners went to my neighbors house, not my house (the house is clearly marked with the address), then they refused to help my husband move a rug and a coffee table (I know, they aren't supposed to move anything - but other carpet cleaning services have done this) and the cleaner asked my husband a lot of irrelevant questions when all we wanted was for the carpet to be cleaned, not gather all kinds of information about us. It made my husband very uneasy, The Zerorez cleaning process is good....but sadly the service fell below expectations.
Quick, punctual, and respectful.
Nice service tech.