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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the products you use and your staff is very good.
Tech left the carpets much, much too wet! It took 2 days for the carpets to dry out! Also, the Tech broke a blue glass radiometer that was hanging above the kitchen sink! This was purchased years ago at a gift shop in Zions National Park. The Tech never said a word about breaking it. He was the only one in the house at that time, so it wasn't broken by someone else; and I didn't discover it until after he drove away. The least he could have done was own up to his mistake!
Very disappointed in Orem!!
Their process completely cleans my carpet! It is hands down the very best!
Employee was very professional and helpful. Seems to have done a good job. Looks so much better!
Cleans very well and smells clean.
The technicians are experts at what they do. They have an eye for detail and ensure my home is taken care of. They protect my walls and corners and wipe up any drop of water that ends up on the hardwood. They are courteous, professional and knowledgeable.
Kid that came to the house was super nice. Sorry he missed his family party due to running late.
Use a better product to protect my carpets from future stains..... the MicroSeal has a nasty smell for about 18 hours and you should warn your customers... there are better ways to protect like super hydrophobic coatings! MicroSeal is pale compaired to super hydrophobic coatings.
Ben did a great job and we were pleased with the service.
Love the way you clean carpets without chemicals or residue! Also loved having a female technician! And she did a perfect job! Thank you!
The hot guys!
Politely and efficiently done. Paulo cleaned our carpets, and did a very good job!
Your employee was very friendly and did a very good job!
Peter was really nice and did a good job. He explained the charges and was up front with the price. I was very happy with the service and how my carpets turned out.
Carpets feel, look, and smell so clean! Thanks!
No harsh chemicals makes Zerorez safe gor my asthmatic and allergy-ridden family.
Prices is comparable to other carpet-cleaning services, but a better value for not leaving residue and build up.
Reasonably priced. Left my carpet feeling clean, with none of the residual tackiness my previous carpet cleaner left behind.
Service staff were very helpful explaining the options for one very severely pet-stained area, including carpet repair, which we chose.
I really like the fact that no soapy residue is left in the carpet
Very pleasant employee and he explained everything very well. Wish he would have worked a little harder on the more soiled areas. (Hallway) I'm sure we'll be calling for a return visit to hopefully improve how those areas look.
Great communication. Knowledgeable staff.
Providing more promos and discounts for returning customers
Your reminder phone calls are annoying I got 3
Reminder text is good after 1 call that offers a reply yes or no
I didnt receive a receipt after the services
Great service.
They called a couple days ahead to confirm and let us know that it would be about 10:30. Then they called the morning of the appointment to let me know they were about 45 minutes out. They arrived at about 10:20. They did a great job, and the carpet was dry that evening. It looks great. The technitions were polite and careful. They wore shoe covers, and covered the corners of the walls to prevent damage. This is the second time we've used Zerorez and now I wouldn't use anyone else.
My carpet did not stay clean looking for very long at all. The traffic areas were very dark again very fast. It reminded me of using the soap cleaners. I expected a better outcome that would last longer. I recommended you to my son and he had the same outcome, and he was disappointed as well.
The guy was very friendly and did a good job. I did feel like it made the carpet smell nice,and look better, but they didn’t take any of the dark spots or stains out.
You come when you say you are. The tech explained everything clearly and was professional. Great service, great job.
My carpet and tile feel clean. Looks better than it did when we moved in 3 1/2 years ago!
I wasn't happy with the way you charge for cleaning the carpet, $5.00 for steps really and you have always cleaned the large rugs that are on the carpets as one room well this time you wanted $35.00 for each rug and $30.00 for the carpet witch is all part of the same room so I didn't feel that that was fair when the area is all the same, I don't see the difference . But you do so I will be cleaning the rugs and carpets my self. thank you for your services but I won't be calling again. First name removed Ann Last name removed
So far we are very satisfied on the carpet cleaning job. Scheduling was well executed and explained. Cleaning person was very courteous and completed the work in a very professional manner.