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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employee that came was so nice and polite. Went over everything with me before and after he cleaned my carpets.
Customers need furniture moved and cleaning to cover all areas. I can clean around my furniture myself but hire a service company to do the complete job. This is what I expected I was paying for.
Carpets look great and technician was so nice and professional!!!
I like the way my carpet looks after cleaning and that zerorez doesn’t use a lot of soaps etc.
The staff is thourough, friendly and efficient. Carpets look and smell great afterwards.
The service man was kind and very helpful. He made sure I was satisfied with the cleaning job before he left
They are friendly and courteous and were very informative.
The process is fast, quiet, and effective. My carpeting looks so much better. And Max is great!
I like that there is no residue and your technicians are usually able to remove most spots from my cream colored carpets.
I'm 69 as of Friday. Had many lovely homes. First time in my life carpets were "cleaned" like I'd just asked a tween 12 yr old to vacuum...just the easy to reach middle of the room. 😵😜😮
Area rugs was squish through my toes wet 6 hrs later...
Yet the next day the woman I talked to pretty much had a "come back" for absolutely everything I said as if I was such a dimwit and clueless idiot I had no business even having carpets cleaned "professionally"
your price and service provided is excellent
Contientious worker and cleaned carpet beautifully. I have used ZeroRez for so many years and appreciate that you don’t use chemicals!
First time carpets cleaned by technition went super fast like mopping the floor and carpets were wet for over 24 hours with fans on. Called to come again as it really didn't look very clean and I could get cleaner with my Hoover carpet cleaner. Scheduled 2 weeks out and was super inconvenient as I had moved ALL my furniture for the first cleaning. Customer service kept talking when I tried to explain the situation and I had to tell her to shut up and listen to me. Second cleaning by same technition went a lot better. She slowed down and carpets look much better now.
* train proper technique for better cleaning
* Customer service needs to know when to listen to the customer and try to get faster recovery when funiture has been completely removed.
Got done what we needed done😊
I am not sure I see a difference between ZeroRez and other cleaners I have used. The stains did not come out as well as I was hoping they would this time.
quality work
The tech was was very good explaining everything and we were very pleased with the results.
Courteous employees. Efficient. Clean method and good results.
No crunchy carpet. Clean.
I like that there are no chemicals or cleaning products other than water.
Super expensive for rugs and didn’t get them clean
Carpets look great. Your employee was very professional. I would recommend your services to friends and neighbors.
We regularly use your services for the rental properties that we have. The work is excellent and we know that the new tenants have a sanitized carpet to lay on or walk barefoot on.
Ryan was so nice and polite. Even though my carpet is old as the hills he made it look fabulous. I love walking on it.
Carpet still stinks!
I like that there is no soap residue. This keeps the carpets cleaner longer. I like this system and I like the results. Thanks
I like how clean my carpet is again. I love knowing that my carpet won't be attracting any extra dirt.
I didn't like how the technician walked into my house and told me it smelled like pee pee. I wasn't having my carpets cleaned because they smelled! He got down on his hands and knees and smelled the carpet in my hall and said that it didn't smell in the hall, just in the living room. I laughed because the dogs that have peed at my house have all done so in the hallway. Since he came over I've asked several people if my house ever smelled like pee and they all said it didn't, ever. He tried to tell me that I was just used to it. I know the science of smell and I am not just accustomed to smelling stink all the time.
He warned me repeatedly that if I didn't have the carpets cleaned with a pet deodorizer and good bacteria that the dog pee in my carpet could resurface and make my house stink. I told him that I wasn't worried about that because I've always cleaned up pee places immediately and the spots I cleaned turned out cleaner than areas around.
Like I predicted no such thing ever happened and my house smells the same as it ever did: NOT like pee pee.
In general I'm happy with ZeroRez. I've been using them for years at my rental and refer all of my clients to them. But I was very offended by Roy. He also randomly asked me if I was a mormon and then never explained why he would ask me such a question. What does that have to do with my carpets? I feel like he was unprofessional and dishonest. Trying to scare me into thinking my house smelt so that I'd pay more for his pet remedy. You can think I'm a delusional person who can't smell if it makes you feel better.
on time; friendly , polite tech; faster drying time.
Much better job on the stairs from this last technician. He understood my concerns and worked hard to make sure ALL of the stairs were covered.
Best cleaning process and great service professionals.