What our clients think of us!

Competent employees. The softened water demonstration was educational and pretty amazing to see.

upselling of additional services on site that should be part of the original price and service. Hook customers with a good price and then end up with a price much higher.

According to the number of rooms and hallways and stairs, I was expecting that it would cost about $300 to clean my carpets. But it ended up costing almost $500. There was a $90 charge to apply a protectant or shield that they said was worn off. Huh? And then it was more to remove pet urine. In fact, after showing me all the pet urine with a black light, the guy said that to REALLY get it clean 100% it would cost over $800!!! WHAT?!?! The room is about 20x10 and I could have replaced the carpet in that room TWICE for what he was asking me to pay. While I didn't get sucked in by that, I did end up paying $50+ to have the areas treated that had urine. Also, I had 2 rugs "cleaned" ($40 each) but when my husband came home and saw one of the rugs he said "Oh, did you decide not to have them clean that rug?" He honestly couldn't tell that they had cleaned it. The guy said that they wouldn't be able to get it all the way clean, but it really still looks really bad. He said the fibers had "been damaged" and that's why they were darker. Huh? I looked at the other rug after they left and I picked up several pieces of lint, tons of hair and even bits of paper that were still on the rug! If they don't get those cleaned up, how am I supposed to have confidence that they're getting the "deep dirt?" I really will not use your company again. Also, they told me that the upstairs would dry in 4-6 hours and the downstairs in 10-12 hours. But 12 hours later, the upstairs was still damp. I hope they didn't leave so much water in my carpet that it's going to mold. Not satisfied, and it cost me $500!

After the gentleman left my husband was upset because he said our little rug doctor did a better job than what your company did.

My carpet has never been so clean!

prompt, good communication

Zerorez is reliable and always does a good job!

My carpets have never been cleaner.

taking the time to explain what he is doing and how the system works also took the time to ask us questions and give advise

ZeroRez came at scheduled time, estimate was accurate, quick service.

Great service

Carpets look and feel clean. The tech took his time to discuss what was wanted and needed. I was also informed of other services Zerorez provides.

Price was right and the speed of getting an appointment was impressive. Technician was very polite.

Prompt, professional service. They done a excellent job on my carpets.

Your technician was very thorough and efficient.

I like the price.

My Wife was very pleased with your services
We will use you again when the need comes
Thank You and Happy New Year

A notable improvement we observed with Zerorez is there is much less moisture left in the carpet. Previously, it took days for the carpet to completely dry (and shrink). Now it was dry by the end of the day.
Thanks

ps: It's also clean.

Love the last guys that came out-Wonderful job!

Also like the no residue left.

Our technician did an excellent job! I am certainly recommending her to family and friends! Thank you for doing such a wonderful job on house's carpet!

No chemicals.

Your technician was knowledgeable, friendly, and did an outstanding job. I was very pleased with the service I was provided. Many thanks! It is so nice having fresh, clean carpets.

Great service. I love my clean, soft carpet.

Clean, thorough, and dries quickly

Great!!!

The professional, friendly and knowledgeable service.

No soap

I like how clean my carpet looks when it's all done

Good job

Always great service!