What our clients think of us!

Have a larger cover area without minimum cost requirements.

The agent seemed more interested in getting the work done and moving on than genuinely concerned about doing good work at my house. His response to questions and concerns were obviously guarded and protective of Zerorez.

This is my mother's house. I've had Zerorez do carpets for my home in Farmington. I've always felt like the agent cared about my concerns and worked hard to satisfy my needs. I did not feel like I got the same handling by this agent.

Frankly it is making me reconsider all future engagements with Zerorez.

Our carpet was absolutely filthy and it looks amazing now. I am very pleased.

Quick, pleasant tech, reasonable rates, and beautiful clean carpet.

The young men that came to clean were frank and said that because my carpet is so old it might not get fully clean. They especially expressed concerns for my stairs and the high traffic areas.

however, when they began to clean they were highly surprised that it got as clean as it got on the stairs. However, when they left i noticed that their were stripes. It does not seem that they cleaned the whole width of the stairs, very visible lines are present.

I had two area rugs partially under furniture that we did not want to move. I was irritated that I was charged extra for those two area rugs even though the carpets underneath were not cleaned because of the area rugs not moving. I was told that the area rugs were cleaned in a different process. Tech used the same equipment and the same cleaning motions. Saw nothing different in the process. Feel like I got caught in a bait and switch. I will recommend you but “I WILL” also caution about being blindsided by hidden charges.

Since our carpet was do old we weren't expecting it to look so clean but it was better than expected.

The areas cleaned were still dirty and stained. I was charged a fee for some kind of biological treatment at $50 per room for 4 rooms that I know I would not have agreed to had it been properly explained.
I would like to be refunded the $200.
Very poor customer service.

The lady who came to clean was there for only 20 minutes. I'm not sure how she thought she could properly clean carpet and tile in that time. Our tile and grout didn't come out any cleaner than before she got there. I have had better luck with Baking Soda and Peroxide. It was a total waste of $90 for cleaning the tile. The carpet was ok, it took twice as long to dry as she told us it would. Overall, not a great experience.

You are here at the appointment time and my carpets are clean and smells good when you leave

Prompt arrival. Genuine concern and care for my home and carpets. Friendly service. Excellent job.

The technician was thorough and did very well thanks

Our technician (Mike, I think) was amazing. He was respectful, kind, efficient, thorough, and did a super job! We couldn't be happier.

Great service.

Fantastic experience, Eric was friendly, fast and did a great job on carpets and upholstery. I will have them again next year. My carpets look brand new!

We were extremetly happy with the finished cleaning of our carpets. We were thrilled that makeup spills were resolved. What a great feeling to have the carpets clean again.

The nap on my carpet was flat and there were spots that were not removed which was the reason I called you back. My first experience was so positive that I expected the same results and was disappointed at the results. I feel like the technician was not as attentive or informative like the first time.

The serviceman was friendly and efficient. He worked hard to eradicate some difficult stains. We were pleased with the result. Thank you

The service man, Conrad, was very efficient. Also helpful. And did a good job. I would ask for him anytime in the future that I need help. I just wish that your company would help move the furniture I am a senior citizen and could really use it thank you

Good service!!
Clean carpet.

First, we paid a lot for this service (over $1,000). We had 3 rooms done; one was large, with the best protectant. Second, we had the pet treatment done, but after, the sprinkled areas still lit up strong under the black light (like they weren't cleaned). I just feel like I paid too much for what I received.

The carpets came out looking great!

The carpets that were cleaned look very nice. However, along the base of the sofa, which is about one inch above the carpet there is a dark portion along that area that has a tendency to get dirty but the cleaning tool can reach. it would have been nice to tip the sofa some to access that edge to clean.

Zerorez is the best! I love that the cleaning process doesn't leave behind any chemicals or residues. Our technician (Jacob) was great and very thorough in his pre-cleaning assessment
so that he could clean our carpets with the most appropriate and effective treatments. When some spots reappeared the next day, larger than they had originally been, he came back out and re-treated them.
I won't use any other carpet cleaning company. Zerorez is the only one I'll use!

Technician was very friendly and knowledgeable

Fast and friendly service

Great service

Very professional and my carpets good great

It is sad that your technicians have to upsale during their service. Maybe that is helpful for some but it isn't something that I like to deal with.

The reason we prefer Zerorez is because the carpet dries quickly. The stains rarely come back.
Thank you.