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based on 31758 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate the technicians pleasant response to my concerns and am pleased with the efficient use of his time. While my carpet is well used I am satisfied with the job he did and would be happy to recommend your services to others.
Clean, fast, and friendly.
Several times over the years, we have taken advantage of advertised specials - usually KSL. The “special” this time was pay for three rooms @$33 each), and s 4th would be free. When making the appointment, I indicated that we also wanted our stairs done. I was quoted $141. In the interim between booking and arrival, we decided not to do one of the rooms (we are replacing the carpet), so you ended up cleaning 2 rooms plus a very small walk-in closet - no 4th room, yet the bill was $10
higher than quoted ($51). I don’t understand your math, and felt like your advertised offer was NOT honored. This has happened a couple of times previously, and I feel you are disingenuous and deceptive.
We have been having Zerorez clean our carpets for several years. We like the friendly interaction with the ones who schedule the appointment, the followup reminder on the day before, the reminder call on the day telling us a specific time. Then they come, ask what is to be done, clarify the scope of the job, agree upon the services and cost before they begin. We like that. Then they get after it. They work with me so I can move the furniture around and put the foam blocks underneath, allowing us to clean most of the carpet area without having to move the furniture into other rooms. The clean carpet is wonderful and makes the whole house feel and smell clean and fresh. The clean carpet is the reason for having Zerorez come, and the quality of the service through calling for an appointment and through the carpet cleaners picking up their stuff and driving away makes the experience worthwhile for us.
Thank you, we'll call again in 2021.
Efficient. I always feel the rug is left soft and clean when zerorez is finished.
On time, fast friendly service, and willing to take the time to stop and answer my questions. Very helpful and courteous! Not to mention my carpets look amazing! Also affordable service!
It was amazingly quick and looks amazing!
I loved the lack of soapiness after
Timely
The carpet seemed unusually wet this time when the men left. We took towels and blotted up water in places. And they weren’t here nearly as long as they had been in the past. We’ve been using you for 13 years here at this location so we know what to expect.
I appreciate being able to have my carpets cleaned with no chemicals, in a non-toxic way.
We were very happy, both the technician who was competent and likable, and with the service. I like the feeling of no residue left on the carpet.
The safety precautions taken for my walls, he wiped up the floor so it's not left wet and he was just a great guy!
Better cleaning the stairs. the outside edges are not clean. I don't know if I should have you come back and re-do them?
How prompt, courteous, and knowledgeable the techs were. Also, how quickly and efficiently they completed the job.
My technician was very hard working and did an excellent job. She also let me know that if I had any problems or questions that she would be happy to come back and take care of them. I haven't, but it was nice to know that she was willing to follow up. Great work!!
Great techs and carpets look great!
Great techs and great looking carpet.
Great techs and the carpet looks great!
John with Zerorez was really easy to work with. He handled all the scheduling and getting his team here. Our carpets look amazing now
You are on time and do a good job without soaking my carpet.
Worker was great. Everything looks better
The carpet has never looked better. They were quick, professional, and worked really hard.
Maybe spent a little more time on the high traffic areas to get stains out??
Notification system is above and beyond other companies with the first ETA call from the company and the second ETA call from the technician. Technician was friendly and professional, with a quick and easy payment. They got some pretty nasty dirt out from the previous owner move-out and the top floor of my house no longer has a weird smell! Highly recommend this company to take one source of stress out of moving.
The carpets were very clean. The young man worked very hard to make them clean.
My carpets look almost new they’re so clean. The men that cleaned them were very professional and hard working. Thanks.
This is the 2nd time we have used them.
Once again, the Techs were wonderful, and did a great job.
I will for sure use them each time I need our carpet cleaned!
Great service , was hoping spots in front of couch would of come cleaner but other than that we were very happy
We moved into our new home and we needed to find a carpet cleaning company that we trusted. My husband suggested we used you because he's heard a lot about you on the radio. When I researched you, I decided to take a chance and I'm glad I did! Reasonable prices and quality work! Service technician was able to answer all of my questions and was very thorough in the cleaning our carpets. We get compliments of how clean our carpets are when guests come to visit!
Thank you Zerorez!!