What our clients think of us!

Promptness, professionalism.

Specialized care by Rick!

Move couches and clean under them.

The marvelous job the special treatment for dog messes cleaned the carpet!!!
Your representative did a thorough job in an expeditious manner.

I feel the price is way higher than any other company. I also wasnt happy with how wet my floors were, they were still wet 24 hours later :(

When I called for an appointment I got the deal 3 rooms for $79 minus the $25 coupon I had from my previous carpet cleaning. I was surprised that you could clean 3 rooms for $54. That price is too low for a GOOD carpet cleaning. I ened up paying $235 - $181 more than I expected. I knew it would cost a LITTLE more to have some areas treated where our old dog is getting lazy and not using the doggie door - but $181 more? Is your reasoning that you can bait people into using your service with a too low price, and then you talk them into other services that they need that are too high? If I hadn't have spent hours moving furniture I would have said no to the high price and looked for someone else to clean. Used car salesman call it the bait and switch. I would rate your company a 10 verses a 6 if not for this practice. I will tell my friends and associates to expect a bait and swith from you - otherwise the product is good. It's the marketing practice that sucks.

Scheduled an appointment for an estimate for carpet, tile, and rug cleaning. Your technician never showed up. Waited all afternoon. Someone noticed the error and called that night. I rescheduled for the next morning and was promised I would be first appointment of day at 8:00. Woke my family up early to be prepared for tech. to arrive. Again, no one showed. I called the scheduling office, they tried calling the tech. he did not answer,and she said was really strange, and rescheduled me again for Saturday. He called an hour and a half after he was suppose to be at my house to say he was on his way, and he came to my house. I then called and cancelled for Saturday. Someone then called Saturday morning to confirm that tech was coming!!!! WoW! The bid was over a grand. Much pricier than other companies. Would love to have you give me another bid, but dont have time to waste waiting for your techs. The only reason I scheduled with you, is because of my neighbors who said the cleaning was amazing. So far I am not impressed at all. I hope someone follows thru to come and actually clean clean my carpets:)

Great product, outcome, punctuality, service.

FRIENDLY SERVICE. NO RESIDUE PRODUCT.

Pleasant serviceman, worked well and kept things in order.

The price was too expensive

The gentleman who came out was very polite and did an awesome job. He did not rush just to get the job done. It looked amazing. He was also very friendly and nice.

I wasn't here at the time, but my husband said the technician was very helpful and courteous. When I came home and looked at the carpet I said "wow", I'm just amazed. We are very pleased and woud certainly refer you to our friends and call you again.

Carpets were very wet. They took 24 hours to dry.

I thought the service was great. My carpet was really dirty in the family room so it could have used some extra cleaning. Overall I am satisfied.

I feel like I can put off buying new carpeting because my carpets are clean and refreshed. I also like the Zerorez rake that I purchased to keep my carpets from matting.

Best job done on my carpets ever....we'll see if the dirt areas show up quickly like it usually does with other cleaners. the tech., Rick, was excellent, very courteous, helpful
efficient, and thorough, my ducts were cleaned also. I will call you again , for sure,
and would be interested in any specials you will have. And I will for sure ask for Rick.

Friendly service, was on time, our carpets looked new afterward

Our serviceman was very nice. The website could be more helpful as to an idea of the price of the service before the service.

I love the fact about having no residue used during the cleaning process.

I like that no soap is used.

the over all service

My wife and I have used Zerorez for years, since you first started cleaning carpet in the Salt Lake City Area. The most recent request was on July 17,2012. I asked that you do a carpet cleaning and a flash pet stain treatment. The technition quoted me 50.00 per gal, and that it would take 5 gals. He suggested a topical treatment that would be less money. He then took me with his specheal flashlight and showed me where the stains where. There were many stains.

Your tech was great. He was through and really worked hard to get rid of the spots. Great service.

the rugs seem cleaner.

The time involved was minimal, and the attendant was very courteous and helpful. Thank you again.

The cleaning process you use does a very good job. Technician is knowledgeable and gave good advice about products, came on time, left only after double making sure we were satisfied with his work. Higher price than some but reasonable for what we got.

I like that they are chemical free and don't leave a residue in the carpet.
The technician I had this time, David, was awesome. He was the best yet and did a super job. I felt he went the extra mile to clean up a few spots.

Professional staff who worked hard to remove a stain that would have required carpet replacement without zerorez.

First, the price quote that I received on the phone was inaccurate by almost $100 by the time that the tech told me all of the extra costs for cleaning closets and hallways (!).

Second, I am utterly dissatisfied with the quality of the product. There was one bedroom that had a stain that came out, and I was very happy with that. My office, which wasn't really dirty to begin, is acceptable. And my bedroom (also not dirty) was ok, but they didn't even clean under the bed (which was a raised bed). The high(er) traffic areas in my main living room, however, looked dingy even when my tech was done, but he said that my carpet couldn't get any cleaner. I didn't know how to argue that, so I accepted that my carpet was just not cleanable. The whole carpet seemed a little cleanER, but not really CLEAN, nor did it smell clean. In the month since the cleaning, however, my carpet looks as dirty, if not dirtier than before it was cleaned. Every spot that I thought had been cleaned has since returned, and my carpet looks terrible! I am so embarrassed by my carpet that I now feel compelled to call another company to come out and clean it again! What a waste of my energy, and such a waste of A LOT of money! I am so disappointed!

Third, I thought it was unprofessional of the company to have the tech give me a customer satisfaction survey to fill out IN FRONT OF HIM, WHILE HE WAS WATCHING AND WAITING FOR ME TO FINISH IT.

It is not in my nature to write a letter of complaint. The very day of the cleaning, when my husband came home and saw the carpet, he said that I should call and ask you to come back and redo the job. I didn't want to because I didn't want to (again) endure all of the (REALLY HARD) work and inconvenience of moving the furniture out of the room, and having my house in disarray while I waiting for someone to come back. I thought that maybe I could just scrub the dirty areas myself. (That was until the whole carpet began to look dirty again.)

The sad thing is that I had a carpet cleaning company that I had previously used (and was happy with), but listening to the great advertised prices on the radio, I thought that maybe I could get a nice carpet cleaning for a little less money. Boy, was I wrong! Not only was it as expensive (or more) than my other company, but it wasn't even done well.

The only way that your company could resolve this for me is to refund (if not all, at least partially) my payment. I don't know if you have a satisfaction guarantee policy, but refunding my money would at least take the edge off of my disappointment.

Sincerely,
Name removed