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based on 33420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The techs were very courteous and knowledgeable. They were fast, but thorough and my carpet were so clean!
I liked the tech. Hseemed knowledgable and gave a short demo.
the spots did not come out and overall it did not look any different when finished
the knowledge and friendlyness
I liked how professional the service man was.
Everything about the service was as advertised, or BETTER. I gave five or six referrals to our Technician.
Loved how kind and friendly Eleas was. He was very helpful in letting me know what other services he might recommend for my home without being pushy. He was such a hard worker, and I am pleased with with the results and to know that our carpets will stay cleaner longer due to the unique process that zerorez uses. Thank you!!
I love that this company cleans green! Our cleaning tech did an amazing job and was extermely nice! I'll recommend Zerorez to all my friends. Thank you so much!
That it really clean our carpets and it was fast and easy.
We paid over $700.00 to have our rugs and furniture cleaned and there are great big stains still left in the carpet. The worker told me that I had to pay extra to remove the stains. I could have rented my own steam cleaner to do the same work that he did. The idea of hiring a professional cleaner is to GET THE STAINS OUT of the carpet. How sad!!! We only had our living room and the large area in our basement done. The $130.00 quote turned into $700.00. I feel I got robbed!!!!
First name removed M. Last name removed
594 South 800 West
Mapleton, Utah 84664
Friendly, professional technicians who took care of my carpet in a timely manner
Jarom cleaned my van and did an amazing job. It has not looked that clean since we bought it. Great Job!
Careful and thorough.
I like that the carpets are not very wet when cleaning is completed. I have been very satisfied with the dirt and other stains you have been able to pull up out of my carpets. I manage 16 rental units and use Zerorez for all my carpet cleaning. I have already referred you to several others and will continue to do so.
Make the carpet look better.
You responded quickly and got it done quickly and it looks great!
The feel of my carpets is like new after it's cleaned. Like the fact that there is no residue left from soaps or shampoos.
I went well. Your technician was courteous and thorough
My husband and I were extremely unimpressed with the technician who came to our house from Zerorez this time. We wanted to use zerorez again because we were so impressed with your service the first time we used your company to clean our carpets. This technician (I think his hame was David) was much more interested in trying to upsell than to do a great job. For example...He never gave us a receipt with the breakdown of what he did. His verbal estimate of cost was much less than the final charge. He neglected to mention extra charges that he threw in. He did not get the edges of the carpet clean. He did not spend time to try to get the heavier stains out. He only wanted to clean around chairs, etc instead of moving them. He even wanted to clean around a small wooden rocking chair that was in the middle of a room. I had to move it for him so he would clean that spot...ridiculous! He banged into a good deal of our furniture. He broke a ceramic fairy that cost $30 plus shipping which was on a planter. That gives you an idea of how hard he banged the furniture. He even took out a small chunk of dry wall on the the stairwell which he never told me about. He told me about the fairy after a while and asked me what I wanted to do about it. I told him how much it had cost me and he just stared at me with no suggestions of his own so I asked him to clean a very small throw rug for me. He told me he would do it if I signed a waver in case he ruined it. I said I would, but he never did have me sign anything. He came to tell us he was finished and my husband checked to see if he had moved the mat that the computer chair was on. He had not even cleaned that area so my husband asked him to and he said his equiptment was already put away and didn't want to get it back out to clean it. We really like the way zerorez works when it is done properly, but if this is the way it is done now we would not recommend your service to anyone. We are extremely disssatisfied cusomers.
Zerorez gets my carpets cleaner than any other company I've used. I manage apartments, and have used them on several occasions. My carpets look better, dry faster and the clean seems to last longer. Also, the black spots don't come back from deep down as fast either.
The service tech was very pushy and definitely wanted to make money on upselling products. I was also over charged for cleaning very small areas. And afterwards I was billed for something he said he wasn't going to charge me for.
The tech that came out worked very hard to assure our satisfaction. He made sure we were happy before he put away his equipment. Very thorough and professional.
Got my dirty carpets cleaned
My carpets stay cleaner longer.
Excellent rug cleaning completed in a very timely manner. Minimun use of water allowing rugs to dry in at least a day or two earlier than previous methods of cleaning.
The rug cleaning operation was done in a timely operation. Dealing with personnel required to see that everyone did their part was refreshing.
I'm quite excited to find a company that is so efficient and competent. I would be happy to recommend Zerorez to my friends and relatives.
My carpets & area rugs looked like they were brand new after being cleaned.
carpets look cleaner - better than other cleaners have done in the past
They came back to correct the problem
You did an excellent job on our carpet. Our carpet is really old and it was very dirty you came in ane worked miracles on it. Our carpet looks so bright and clean I can't believe it. You took extra time and effort to try to get rid of stains and went over twice the heavy traffic areas. It is amazing how much better our carpets look. What great service!!! We will tell our friends and family to only choose Zerorez!! Thank You!!
Just go over the traffic areas maybe twice rather than once to make sure that they are really clean and well groomed.