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based on 31752 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning took much less time than I expected. They did a FANTASTIC job on my carpet and were able to get out the stains I was concerned about. The technicians were very professional, friendly, and thorough.
It was quick and easy, guys were friendly. And carpets were clean.
Very efficient and professionally cleaned. Quite pleased
Communication is good and clear about arrival time. Cleaning is well done.
Please call at least 20 min before arriving.
After our first carpet treatment, the pet odor seemed to worsen. You guys were great to come back out and retreat our carpets at no charge. Though it still has some smell, the carpet does look much better. We will use you again in the future. Your customer service and tech was awesome. Thank you!
I didn't watch how the technician worked but wondered if he could have concentrated a bit on the obvious stains.
It was easy to schedule and the tech showed up on time. Not sure how well Zerorez cleaning results are compared to other companies but I feel Zerorez did a pretty good job.
I was not told about the minimum amount of money that would be charged for coming to Pleasant Grove nor the fee for disposing of the water etc. You had that all recorded from my phone call that I scheduled the cleaning on proving I was NOT told - I did not do it online. It was not about the money but the fact that you did not disclose all of your policies. I asked the technician why he only did one pass on the carpets and he said that is how it is done. The carpets in our apartment were in need of serious cleaning since the apartment complex uses terrible cleaners but Zerorez would not go over the carpet until it was clean. I have heard your radio ads for years and was excited to have the carpet actually be clean - but it was not - it was better but not up to any actually clean standards. I was also told when I called back to say I was not happy with the handling of the disclosure that the Manager would call me and that did not happen so I cannot give you a good review.
I like the way my carpets look when they are cleaned by Zerorez
Very professional
The crew who came were on time, courteous and efficient. And the carpets look and feel great! Thanks!
They work
Camron was exceptional. Great service
Good guys that did our job! Very personable
Merry Christmas!
Timely, thorough, courteous, professional.
Ben, was fantastic. He was pleasant and explained how everything worked. It was nice having him in my home. I felt like I got a great deal.
Fast and effective.
On-time; fulfilled commitment; communicated expectations, asked and answered all questions, etc. Very thorough and professional.
personable staff, helpful, fast
The technician you sent was great. I give him all 10's
If carpet protectant and sealant are an option, please please give me those options when I book the appointment, not when the guy shows up.
They actually get the carpets clean and soft like new.
thanks for the quality work!
Our technician Mitch did a great job and went above and beyond to help us. Very impressed by the company and work and satisfaction guarantee. Thanks Zerorez!
Customer service was so great. It was easy to schedule and everyone was super nice and helpful, especially when I had to reschedule. The man who came was great. And we were highly impressed with how clean our carpets were after.
Technician was on time. The carpets look great!
Drew was efficient and nice. Always had his face covering on.
My carpets came our very clean and the technician was very courteous and professional.
I had my carpets and stairs cleaned in the morning. I left and was gone all day while it dried. I didn't notice until the next morning, but the employee that cleaned my carpets put two big deep scratches in my handrailwhen cleaning my stairs and didn't bother saying anything about it. The scratches are 6-8 inches long and are completely noticable.