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based on 35105 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We paid 388 to have 4 rooms cleaned with a pet odorizer and it doesn't smell any better. We expected better results. We would like money back.
My carpet looks great. Alex did a great job! Thank you
I got my carpets cleaned on the 3 bedroom special and they looked so much better afterwards. My technician Mark was kind, thorough and patient with all my questions and concerns.
Great results. I had forgotten what clean carpets can do for a home.
Scheduled when consistent for us-they called before. As they said they would. They arrived when they said we were happy with the job they did and the results. L.
everything was very positive. the technition arrived on time, was very friendly, worked hard, and made sure we ere happy with the results. he did mention before he started that a few of the stained areas he might not be able to get out and there were two or three small spots that didn't come out with just steam ( whether they would have come out with chemical cleaners, I don't know, but overall we were very pleased!
Excellent results overall.. great service
Our technician, I think Lanton, was very professional yet friendly. He was efficient and let us know how to let the carpet dry.
Professional employees, do a good job and it dries quickly
It’s pretty easy to schedule an appointment with some advance notice - I usually call about a month ahead. The technicians arrive on time, having called about 20 minutes before arriving. The technicians wear booties in the house, use corner guards, and a careful with their equipment. The technician, Landon, got right down to business, used time efficiently, and definitely cleaned our carpets thoroughly. He was very pleasant and personable. We’d be pleased to have Landon in our home again. The carpets dry within about 4 hours with fans and good air circulation. We have had ZeroRez clean our carpets annually for about 16 years now. The pre-move in clean was amazing. There was an enormous black, very dirty place (?) in the doorway of a basement bedroom. That spot disappeared completely with that first clean!! And…when the rest of the basement carpet was cleaned, we were very surprised at the actual color of the carpet! We’ve been sold on ZeroRez ever since then. Recommend this company without any reservations.
It is such a lift to have clean carpets so easily arranged and finished. The men are always pleasant and helpful. lIt is a great company. Our carpet is 40 years old and friends can't believe that. WE have had Zerorez clean it for several years.
Your technician did a wonderful job. He previewed the work to be accomplished; made recommendations; accomplished the job in 14 minutes. Well Done!
Tive!I liked the way the cleaning is administered and the careful methods by the techs! Edwin did a great job! That's all 9I have to say. The solution was effec
quality. thoroughness of clean
clearly communicated
Cleans well. No residue on carpets.
Mention all of the additional options upfront when booking an appointment. Your cost for rooms do not mention the so many services may be needed and are not part of cost when scheduling.
The cleaning was great- my carpets look and feel so good. The reminders were nice, the service was fast and professional, and everyone I talked to was so friendly. I would definitely recommend!
Just water, no chemicals
Our technician did a great job and was very professional. Can't think of anything that needed improvement.
Very professional and thorough. Carpets look great
I paid for 3 rooms and was informed I would get a 4th free with a food donation. I did not get a 4th room free. Instead on received an upsale.
Made a bid, came out and was not confident doing a hard floor as your specialty is carpet. Probably could of had similar results doing it ourselves, just not as fast. Really nice representative, very concerned about my feelings, just old floors, that should of had some kind of seal to it after done or probably just going to look bad soon. With your $250 minimum charge when you can do 3 rooms in a house for half of that and no more work. Thanks for the quick response and attention to job, but price for what we got was not worth it.
Very quick, efficient, and affective!
The technician was amazing!
The Zerorez worker was very kind and helpful and did a fantastic job. I don't remember his name--would love for you the send it to me.
The technician was aqsone
excellent cleaning quick
The technician was very friendly and did a great job.
A lot of marks on the floor that claimed couldn’t be lifted with your cleaning supplies, I was able to get fully removed with minimal effort. Spent almost $200 just to still take care of certain marks myself.
On time arrival and very efficient. the Technician was great. He looked at the whole house and made several suggestions. I would highly recommend this individual and the personalized service he provided.