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based on 87249 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that my carpet actually gets cleaned. I get blown away still seeing them scrub the carpet rather than just spray and rinse. The techs that come out are always friendly, professional and make sure they don't leave without answering all of my questions. They also make sure to clean the wet spots on the smooth floor even after if I insist i'll clean it. I only use Zerorez and I tell everyone to use them as well because I can vouch for the quality of the services.
Good price, clean tile.
I was very un impressed after paying over $900 to have tile and carpets cleaned to come home to the time not being very clean. Water Spots in some places and some areas weren’t even gone over. The carpets are STILL wet, and it’s been well over 24 hours. I can’t walk on the carpet with socks on as they are still that wet. Coming home today after work, which was more than 24 hours after they were cleaned the house smelled musty. I’ve had my carpets and tile done in this house every 5-6 months by other companies as well and they usually had 2-3 technicians working at least 4 hours. I’m not sure how many techs were here this time, but was told by my son it was just one. And he was here MAYBE 2.5 hours of actual clean time. It takes me longer than that to vacuum and mop my own floors- not shampooing or deep cleaning........
I am truly disappointed this time.
We have used zero Rez before and we’re happy which is why I made the appt to have them come again. I’m sad I did this time, out house goes live tomorrow for sale- and I’ve been trying to get the musty smell from wet carpets out. :(
Paul is the best technician. Besides being very pleasant and polite... He explained exactly what he was going to do to clean and care for my tile floors, answered all of my questions, was very considerate that I was comfortable with everything he was doing. He even hand cleaned a portion of the baseboard that needed special attention. I have always had wonderful service by Zerorez.
Very efficient and the cleaning went as planned.
Quality, professional technician, responsive to my request.
There are areas that are Actually black and a eye sore. I'm very disappointed.
All of your technicians are professional and courteous.
Amazing customer service!!
Colton was fantastic as usual! He is always polite and does such a great job!
My carpets look great ! The tech really worked hard. He went above and beyond my expectations. And he was even on time!!!
Extreme care with my carpet.
Reliable. Very clean process.
Do not tell me how much something is and double the price once you get here. Was told about $150-200, once all was said and done the bill was $395.
There was a lot of water on the floor around the edges of the carpet. Other Zerorez technicians in another state always went back and wiped the water.
On time arrrival, thourough cleaning with no oders, Rug looks fabulous again
Not using detergents.
Easy process. Courteous and conscientious technician. Great results and clean up perfect.
Great follow up confirming the appointment. Showed up on time and did an excellent job removing pet stains.
Was very expensive and do not feel my carpets are any cleaner. The initially look cleaner, but it’s short lived. Not worth the money
This is the second time I have used ur company.My technician was courtesy an polite! Went above an beyond to make sure I was happy.
The technician was professional & friendly. I was hoping my carpet would look a little cleaner in some spots. Love that it is chemical free.
Easy to schedule and very nice technician (Bodey) who came out to clean our carpets.
The gentleman that came to do our service was very professional and also shared useful tips to help with our couch in the future!
Brenden did a great job cleaning our carpet! Very professional and efficient! I would highly recommend Zerorez! Our carpet is so clean and no soap !!
Do a good job
First of all, friendly considerate and knowledgeable technicians are a big part. Chris met all that and more. His recommendations were spot on - In addition, the carpet cleaning process Zerorez uses is far superior than most other companies. The result is a clean carpet with no residue that is ready to use in just a few hours.
We are very pleased
everything
I pulled out three small room sized carpets and put them outside for easy access.
So instead of getting 3 rooms for $125...I got billed $350.
Feeling scammed. (And I’ve used you guys for years.)
Same thing I did last year with no problems.
Good service and friendly