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based on 84694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matthew was a great technician and extremely professional and friendly. He was thorough with the carpet and ottoman cleaning. Best experience ever!!
As always Zerorez does an amazing job there's no one better than then
The young man that cleaned my carpet was very professional, very friendly and I know he did the best he could. My carpet is only ONE year old and we’re not dirty people, but I was surprised the carpet didn’t come cleaner in the high traffic areas. It really didn’t seem like the cleaning process lifted very much of the high traffic markings. Same with my cream colored sofa, it’s only one year old and the whole surface of it is just a little dingy from just dirt dust in the air and light and it didn’t seem like it changed much. Expected to see it become a little brighter.
I think the service is great, the only issue I have is that it took a little bit of time to get started. Firstthey had to verify that the furniture fabric could be cleaned which I think should’ve been something that was done ahead of time.
He did a good job
Mathew was knowledgeable and wonderful to speak with.
Technician who was here was great. Did a wonderful job. Very professional
Prompt, friendly and professional. The service you provided was great and my carpets look so good! Thank you.
When the service man broke the travertine tile while cleaning the carpet, he didn't handle it well at all. I didn't even get an apology. Bad form!~
The technician was very polite and professional.
Justin did a great job of cleaning my carpets. Very thorough and very well done.
Loved the cleaning solution - great scent and no chemicals other then lemon
tech was personable and professional
Disappointed that my traffic patterns are still so noticeable. I pointed it out to the technician before he started, and he assured me he would pretreat it.
Our tech was amazing. Talk about a hustle. She explained everything she did and showed us up front the cost. The carpet looks amazing.. she was amazing. A hard worker with a great personality.. hard to come by these days!!!! Good job Zerorez
Tech did an awesome job. Very thorough in the process and very knowledgeable ! Give this guy a raise.
Cesar cleaned my carpets on Saturday and he did a great job! He is very friendly and has excellent customer service. He was very thoughtful of my cats and made sure that they would not leave the house. He answered all my questions. Thank you so much!
the tech that came out to our home was very prompt, explained everything to us and worked strait through until the job was finished. i would refer Zerorez to all my friends. don't remember the techs name but he had a great attitude.
Great results
Prompt, thorough service and technician was knowledgeable about my concerns with let issues. My carpets looked amazing.
Fast service, courteous and professional. Fast drying and no soaps used.
The services were professional, thorough as well as quick, on-time arrival. Great job in cleaning my carpet as if it were new.
Top notch.
Fast and efficient with a super nice tech.
The service was really really good. Your service rep was awesome.
Clean fresh carpet. Technician was very thorough this trip
Our technician was very professional and polite. He explained the cleaning process and was very efficient. I would recommend to ZeroRez to anyone who needs to get their floors cleaned.
Our technician was good, but our carpet is still damp 33 hours later where the pet treatment was completed. We did not think it would take so long to dry. We've had 3 stand up fans blowing on it and 2 screen doors open for a cross breeze. The rest of the carpet was dry in less than 24 hours. We paid $328 for 1 room, we felt like this was very pricey for 3 gallons of pet treatment.
Scheduling and working with your company is so pleasant. I love that I’m notified 30 minutes before arrival. Your technician is always professional and courteous. Care is taken to protect my walls from the hose, and the carpet looks great when he leaves, and stays great looking for a really long time. I’m so glad a friend recommended you years ago. I’ve been with you ever since.
Good people. Great job. Reasonable cost.