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based on 84692 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great, professional and our carpets look amazing!
So fresh and so clean!
Technician was polite and thorough. He explained the charges for services completely. After showing him an area of rug that was of concern for us, he handled it professionally and was able to get that area pretty clean. This is out 2nd time using Zerorez and we have never been disappointed.
No major clean up after cleaning. friendly employees, no resadue or offensive smels
Always fast and looks great,
Jesse was great!
Very nice young technician. He talked (upsold?) longer than the cleaning job took. There were two small stains that did not come out. The carpets look good, and feel good, so that is the only complaint.
The quality was excellent and the tech was timely ,professional, and efficient.
The team did a fantastic job with an older carpet. Very professional and personable. Highly recommend !
Friendly professional associates, no film, no smells , fast and affordable, super easy to schedule online .
Evan is amazing. Would definitely request him again
Fast. Personal. Great results. I didn't think these carpets, could get this clean, at this point in it's life.
Didn’t ask about a small spot and so didn’t treat it and spread blue ink across the entire carpet.
Worse then before it was treated.
Have agreed to con m back and fix it.
This was our first time using any cleaning services. We got 3 rooms of carpet and our L shaped couch. The experience was great. Tim explained everything to us and was very personable. He did a great job and were so happy.
Very good associates, prompt, reasonable costs, service well done.
Carpets looked amazing! We had a super dark spot from the previous owners of the house and I can't even tell it is still in the carpet. My wife was very pleased with the results as well and she is super picky
My Tech that came out. Excellent customer service and a great job. Very professional came in took his time. I would highly recommend.
Jordan did a great job cleaning our carpet but while doing so he apparently dropped the metal part of the vacuum and took a chip out of one piece of tile. I was happy that he took $55.50 off our bill but would have felt better if there wasn't a chip in the tile. He was also a very nice guy, very personable. Great job!
When I called I told them I had 4 bedrooms, hallway, living & family rooms. Quoted a price. When the tech arrived he stated his order had 5 rooms. Once that was cleared up he proceeded to use his blue light identifying pet stains probably from years ago. My carpet is 30 years old. The price went up to $1200 which was ridiculous. We eventually agreed to the standard cleaning & an appropriate price, although he was done in one hour. The carpets are cleaner but the upselling turned me off.
Spots always come out of carpet! Caring technicians. Jesus was amazing. Great personality, hard worker and friendly. He was able to get greater stains put of my carpet. Zerorez is lucky to have such a personable, go getter! Jesus is one if a kind!!
not too wet.
Visable difference
carpets were cleaned well and no residue. Technician was efficient and did an excellent job. Kept us up to date on arrival time.
Kalab was very professional and absolutely wanted to please. Very satisfied
Service tech was very kind and professional.
We feel perhaps not enough time was put into extracting the cleaning solution out of the carpet. We have never had to wait as long for carpet to dry.
In one room the carpet was crunchy after it dried. We have heard your advertisements make the point that your product didn't leave a residue so no crunch.
Our experience has been that the carpet is groomed with a carpet rake after being cleaned and still damp. Your employee told us he was finished when we then asked him to groom the carpet which he then did.
We are only a little disappointed and puzzled.
Quick and professional service.
Very informative and thorough. Should care and concern about his job. and my house
You did not get stains up.
No chemicals!! He explained everything before tile and grout cleaning and seal. Personable, professional, knowledgeable, employee. DEFINITELY recommend ZeroRez
Your technician does such a good job. Also your products don’t leave an odor when done. I only use Zerorez!!