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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Makes my 25 year old carpet look brand new.
We have you clean our area rugs. They always come out beautifully. This year you took one rug to your site to do a really thorough cleaning. So glad you offer that service. And your technician Mathew was awesome.
Luis took his time to thoroughly clean our carpet
Quick service and a great job.
Never difficult to schedule, friendly staff and carpets always turn out great.
Great service from tech
My floors, tile and grout look great! Your technicians were helpful, experienced, and educated. They explained each step in detail and answered all my questions satisfactorily. Thank you for sending me the team. They did a GREAT job.
Stains not removed. Carpet still looks the same in master bedroom. Would like master bedroom recleaned. Was going to have tile cleaned, but not anymore. Very dissatisfied
I have a different company coming out the correct the concerns. I have you guys two chances to fix our concerns
Primary concern not fixed. Entire house smells like a wet dog, especially the our guest room and one of our staircases. To me, he used the recycled water and didn’t dry those two area properly. Our guest room is unlivable it smells so bad. Nobody is ever in that room including our dog. Pretty certain this room was the last room cleaned. We spent almost $1400 to do the most advance extraction cleaning possible. Our bonus room is 20x20 and yes it had several areas that needed deep cleaning from our dog accidents. It looks better after the second visit. The only portion of this job that turned out right was the 2nd staircase. Carpet dried soft and clean with no odor. All others areas the carpet is crunchy and bad wet dog odor.
First name removed & Kim Last name removed
You need to take care of your vehicles. Keep them in good working order. When you neglect vehicle repairs you are neglecting your service tecs. I'm sure you would not make your office workers stay in the office if the air conditioner went out in the office or the water was shut off. But you leave your tecs out there stranded because you don't upkeep your vehicles. Take good care of ALL of your workers. Your vehicles and tecs ARE the face of your business.
Service was great they did a wonderful job.
I would recommend this company .
Quinn was super polite and conscientious
The tech was professional, nice and on time. The process works very well!!
Jobs well done and have good people
Liked everything Matthew did for us. Carpets are clean and fresh
Trayvon did an excellent job - very knowledgeable, efficient, professional and he worked hard to try to get all the stains out. I commend him for his excellent customer service.
The solution used. The cleaner did an excellent job & was very personable
Fast friendly service.
Excellent Customer service and work.
Zack/Zach was an amazing representative of Zerorez. We will have the rest of our tile cleaned in next few weeks!
For the little bit we had done, it was outrageously expensive. I won't use your service in the future.
My technician was fantastic! He gave me advice outside the scope of his task and he was done in an expedient manner.
Cleans carpet well and leaves no residue.
my carpets are always so clean - your service gets out tough stains and the service is excellent.
Always dependable to get our carpets looking good.
Your staff is exceptional, attention to detail, very courteous and always explaining what is going on.
I always feel I get great value for my money!
Travon and Jonathan were superb!
They make my house feel so clean.
Customer service is great! Initially, a newer technician who just finished training came to do the job. He was so nice and helpful and really took his time, but I called afterward about there still being some stains on our white chairs. They sent a senior tech (Isaac) to check it out and he did the entire job over again. He was so thorough and got our couch and all our white chairs back to looking brand new! Highly recommend!!
Zerorez always gets our carpet clean and the staff is always very professional.
Great job and very professional