Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84669 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2023 — Rated 8 out of 10 by C.H. Zerorez Phoenix
What could we do to improve?

My area rug is not as clean as I had expected it to be.

Report a concern   October 15, 2023 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

The guy was on time, polite, helpful and did a great job. He did not leave water all over the place and cleaned the carpet well.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Hayden Rush Zerorez Phoenix
What do you like about our products and services?

The friendliest service in the game!!

Report a concern   October 15, 2023 — Rated 10 out of 10 by Jessica Rothschild Zerorez Phoenix
What do you like about our products and services?

Responsiveness, timeliness and our tech typically arrives early and they always do a great job.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Susan Hawes Zerorez Phoenix
What do you like about our products and services?

On time quality workmanship

Report a concern   October 15, 2023 — Rated 8 out of 10 by R.O. Zerorez Phoenix
What could we do to improve?

The grout should have been whiter.

Report a concern   October 15, 2023 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

Frankie was our service tech. He did great and left our place looking great.

Report a concern   October 15, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

100% satisfied, honest & curtious. excellenticy.

Report a concern   October 15, 2023 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Excellent service - excellent results.
Alex gets a 10 out of 10!
First name removed

Report a concern   October 15, 2023 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Our tech told us what he was doing and how long it would take.

Report a concern   October 15, 2023 — Rated 7 out of 10 by R.M. Zerorez Phoenix
What could we do to improve?

There 2areas that need going over one is a circle it looks like the machine sat on the rug and dried with a circle on the carpet. The other us an area in the office I also paid extra for this
The urine spits from the dog came out clean

Report a concern   October 15, 2023 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Friendly employees, fast response time, efficient & effective work

Report a concern   October 15, 2023 — Rated 0 out of 10 by P.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Paid extra to remove some pet urine spots but after cleaning all remained so I cleaned myself. Ask for him to clean under my bed as I removed everything but he did not. Can see where technician missed cleaning areas in one room. I've called four times and am still waiting on a $40 refund. I could have done a better job with my Bissell and need to release as it's not clean. Spent $200 and topped $20 for 2 rooms!

Report a concern   October 15, 2023 — Rated 0 out of 10 by S.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Very disappointed. I have used you several times and this cleaning was terrible. I had to go around and clean spots that should have been removed with the cleaning.

Report a concern   October 15, 2023 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Always do a great job and employees are always kind.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Donna Ciriello Zerorez Phoenix
What do you like about our products and services?

Jeff was the best!! Work was amazing!

Report a concern   October 15, 2023 — Rated 9 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

The service was good and he did his job. The only complaint was the original quote that was given was higher than usual.

Report a concern   October 15, 2023 — Rated 3 out of 10 by G.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was a lot of cat hair still in the rugs. Previously, the technician used a special machine to get out the cat hair, but not this time, why?

Report a concern   October 15, 2023 — Rated 8 out of 10 by T.D. Zerorez Phoenix
What could we do to improve?

help your techs with electronic delivery

Report a concern   October 15, 2023 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Excellent job cleaning carpet and dries very quickly

Report a concern   October 15, 2023 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Professional

Report a concern   October 15, 2023 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

I appreciate the bumper guards for the corners of the walls to avoid the hoses from scuffs.

Report a concern   October 15, 2023 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Isaac the technician was very efficient. My carpet, chairs and love seat have never looked cleaner. Very pleased with him.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Jeanne Chavez Zerorez Phoenix
What do you like about our products and services?

The technician was polite, professional, and efficient. My carpeting was thoroughly cleaned, and all of my questions were answered.

Report a concern   October 14, 2023 — Rated 10 out of 10 by R.O.C. Zerorez Phoenix
What do you like about our products and services?

I was in my residence when my Zerorez service technician, Joshua George was cleaning my house and from the time he entered my home he was attentive and listened to all of my concerns regarding my soiled new carpet meaning my carpet was newly installed only 10 months ago. His window of arrival was originally scheduled from 2pm to 4pm yet he arrived promptly at 2pm. Mr. George explained in detail and showed me all of the steps in the Zerorez cleaning process. I was skeptical at first that my carpet would be dirt and stain free. To my very happy surprise at the end of the entire Zerorez cleaning process my carpet actually looked brand new and was dirt/stain free. I discussed the possibility of future cleanings of my carpet with technician Joshua George and he made suggestions of what cleaning schedule I should use so that my carpet wouldn't deteriorate. He also recommended a vacuuming regime for my carpeting to maintain it between cleanings. I appreciate the knowledge he imparted. Mr. George doing so put my mind at ease and I will be requesting him for my future Zerorez cleanings. My Thanks to Mr. Joshua George.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Kristi Denman Zerorez Phoenix
What do you like about our products and services?

My husband said the technician did an amazing job. Thank him!!

Report a concern   October 14, 2023 — Rated 10 out of 10 by Allen Heipel Zerorez Phoenix
What do you like about our products and services?

Great servise

Report a concern   October 14, 2023 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

MJ was super nice and did such a great job. I am very impressed. Highly recommend!

Report a concern   October 14, 2023 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Great job.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Linda Rickel Zerorez Phoenix
What do you like about our products and services?

I've always been pleased with the promptness and quality of the carpet cleaning. I use Zerorez for my rental properties and my own home.


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