Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84667 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2023 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

The technician was not only super friendly, but on time. He explained everything about the service and was an overall great person to talk to.

Report a concern   November 26, 2023 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

Quick and thorough

Report a concern   November 26, 2023 — Rated 0 out of 10 by N.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet looks terrible. I'm waiting for a call back.

Report a concern   November 26, 2023 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

The time and suggestions your technician gave.

Report a concern   November 26, 2023 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable and explained everything well. He did an excellent job!

Report a concern   November 26, 2023 — Rated 0 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet did not come clean
Still has spots
Carpet only 4 years old, no pets

Report a concern   November 26, 2023 — Rated 10 out of 10 by I.R. Zerorez Phoenix
What do you like about our products and services?

Fast drying, clean, price is reasonable.

Report a concern   November 26, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Very detailed and cleaned up afterwards.

Report a concern   November 26, 2023 — Rated 9 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Service person was great! No odor or smell. Was on time and finished on time!

Report a concern   November 26, 2023 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Very professional. Pointed out issues that I was not aware of.

Report a concern   November 26, 2023 — Rated 10 out of 10 by Tammy Ondrejko Zerorez Phoenix
What do you like about our products and services?

Everyone is so nice and listening about my stains in my carpet. Always on time. I appreciate it.

Report a concern   November 26, 2023 — Rated 10 out of 10 by Stephanie Corder Zerorez Phoenix
What do you like about our products and services?

Please text me the guys name or add it to my chart because I only want him to clean my carpet from now on!

I had to come for one last attempt to make it look good enough for Thanksgiving and then come the first of the year. I was just gonna buy new carpet, but he cleaned it to where it is absolutely gorgeous and shared with us that this beautiful, expensive carpet has more years of life left in it.

He was extremely professional and his absolute best, and we were thankful to get him!

Report a concern   November 26, 2023 — Rated 1 out of 10 by C.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very nice but he dumped the chunky waste from the cleaning into the middle of our lawn and left it instead of dumping it into a trash bag or instead of cleaning it up after he dumped it. Also, I wasn’t blown away by how clean the rugs were. After close inspection, there was a TON of hair and dirt and I had to re-vacuum after I brought them in. To be honest, I didn’t see much of a difference in cleanliness in the rugs. There’s still obvious signs of dirt. Also, I had to ask about drying the rugs. No one was going to tell me how long it was gonna take to dry. For paying nearly $400 to clean 4 rugs, I’m pretty disappointed.

Report a concern   November 26, 2023 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Prompt, easy to schedule and carpets look amazing

Report a concern   November 26, 2023 — Rated 7 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

You showed up on time and spent 2 hours here but the next day several of the spots on my couch and rug showed back up. So $300+ and my couch and rug are not clean.

Report a concern   November 26, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Very thorough and professional.

Report a concern   November 26, 2023 — Rated 3 out of 10 by G.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Besides some stains being removed, the carpets didn't look cleaned. There were red stains that didn't lift. The mattress still looked horrible. Tech was nice & took his time but the carpets we weren't impressed with.

Report a concern   November 26, 2023 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Our tech was great! Friendly and efficient. You end up with like new rugs without the weird smells and crunchiness you get from traditional cleaning products.

Report a concern   November 26, 2023 — Rated 10 out of 10 by Jack Allison Zerorez Phoenix
What do you like about our products and services?

Professional
High Quality
Had the customer in mind annoyed to make sure I was happy
Hard worker
Went the extra mile
💯 Percent satisfied.
It was impressive that I have iit on the calendar for Next September and going to do it annually.

Report a concern   November 25, 2023 — Rated 10 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

The person that cleaned our carpet was great!

Report a concern   November 25, 2023 — Rated 9 out of 10 by I.H. Zerorez Phoenix
What do you like about our products and services?

Your employees are kind and listen well. In addition, Zerorez did everything they could to make sure I was happy with the cleaning.

Report a concern   November 25, 2023 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Eric was awesome! He did a great job, offered suggestions for additional treatments and was efficient and polite.

Report a concern   November 25, 2023 — Rated 10 out of 10 by Dina Cociuba Zerorez Phoenix
What do you like about our products and services?

No smell…quick & efficient! Unfortunately spot didn’t come out & will need to figure out how to clean

Report a concern   November 25, 2023 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Excellent job.

Report a concern   November 25, 2023 — Rated 10 out of 10 by Teresa Talbot Zerorez Phoenix
What do you like about our products and services?

Fast and efficient. Frankie was excellent

Report a concern   November 25, 2023 — Rated 10 out of 10 by Paul Anderesen Zerorez Phoenix
What do you like about our products and services?

Saige was awesome. She cleaned out carpets amazingly.

Report a concern   November 25, 2023 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Technician was great

Report a concern   November 25, 2023 — Rated 10 out of 10 by Jaime RamIrez Zerorez Phoenix
What do you like about our products and services?

Ramon Mendez did a fantastic job. Was all by himself and got it done right!!

Report a concern   November 25, 2023 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Paul, our service tech arrived at our house on time and ready do his job. Very friendly and answered all of our questions regarding the Zerorez process and how it works. Carpets are definitely clean and soft after drying. Great company with hard working employees.

Report a concern   November 25, 2023 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

not full of chemicals like other companies, dries much faster than other companies, ease of scheduling and availability of hours, friendly service technicians


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