Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84662 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 30, 2024 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The tech was great. The job he did was amazing. This was the 3rd time our carpet has been cleaned, the first by this company and it was by far the best job. Their machine truly picked up lots of dirt. The carpet looks almost new! Next time we will have him do the grout and stone floors.

Report a concern   January 29, 2024 — Rated 7 out of 10 by K.P. Zerorez Phoenix
What could we do to improve?

Set expectations for how long the service will take and the drying time. It was 12-24 hours for my home. It would be important to discuss the customer’s needs before the appointment to avoid upselling. Finally, ensure that your personal have the necessary equipment to do the job. He had to borrow my black light to detect the stains and ended up missing one I had pointed out initially.

Report a concern   January 29, 2024 — Rated 10 out of 10 by Vicki Tapp Zerorez Phoenix
What do you like about our products and services?

Each time I use Zerorez I have been pleased. They are friendly on the phone as well as in person. They do a great job, clean up after themselves, and my house smells great! I would highly recommend them to any looking to clean their floors.

Report a concern   January 29, 2024 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Great service, great results!

Report a concern   January 29, 2024 — Rated 10 out of 10 by Paul Jones Zerorez Phoenix
What do you like about our products and services?

On time quick and you did a good job

Report a concern   January 28, 2024 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Online booking and no residue.

Report a concern   January 28, 2024 — Rated 9 out of 10 by H.E. Zerorez Phoenix
What do you like about our products and services?

I like to service a lot I like Alex a lot because he explained the whole process to us very courteous. I will call him again to do our rugs.

Report a concern   January 28, 2024 — Rated 9 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Convenient, affordable and no chemicals

Report a concern   January 28, 2024 — Rated 10 out of 10 by M.Y. Zerorez Phoenix
What do you like about our products and services?

Friendly service great job cleaning the carpet

Report a concern   January 28, 2024 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I like the fact that they come with everything they need and don't hook up to an outside faucet that may or may not produce clean water. Although I freaked a little when there were ripples a few hours after the technician left, of course they disappeared when it was dry.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Kim Tompkins Zerorez Phoenix
What do you like about our products and services?

Matthew does an outstanding job in professionalism and care !!! Highly recommend

Report a concern   January 28, 2024 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Our tech was great! Efficient and nice! We are very happy

Report a concern   January 28, 2024 — Rated 10 out of 10 by Moe Alabdy Zerorez Phoenix
What do you like about our products and services?

On time, efficient, respectful and professional representative, good work and affordable.

Report a concern   January 28, 2024 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

on time and very efficient

Report a concern   January 28, 2024 — Rated 10 out of 10 by Nancy Zegel Zerorez Phoenix
What do you like about our products and services?

The employee was courteous and an extremely hard worker!

There is no "crust" on the carpet after drying.

The grout looks nearly new (it's over 20 years old)

I'm very satisfied with Zerorez!

Report a concern   January 28, 2024 — Rated 10 out of 10 by Carrie Charlton Zerorez Phoenix
What do you like about our products and services?

The techs are always friendly and helpful. They are very upfront about suggestions and pricing, but never pushy. They are also always on time.

Report a concern   January 28, 2024 — Rated 10 out of 10 by Karla Tussing Zerorez Phoenix
What do you like about our products and services?

Scott came to my home and was super friendly and informative. Carpets and Furniture looked great when he left. He was thorough, cleaned up well and carpets dried in the time he suggested and what I expected. Overall, a wonderful experience!

Karla

Report a concern   January 27, 2024 — Rated 10 out of 10 by Raymond Chilson Zerorez Phoenix
What do you like about our products and services?

Very clean and doesn’t smell overwhelming. Also drys quickly and looks great. Will definitely use this service again to clean my carpet and tile. Thank You

Report a concern   January 27, 2024 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Our tile floor and grout looks amazing!

Report a concern   January 27, 2024 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Technician arrived on time and was very professional and friendly! I really appreciated that there was no chemical smell after the treatment.

Report a concern   January 27, 2024 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Technician was very professional and concscientious comcerning his work. My carpets are so refeshed and look like new.

Report a concern   January 27, 2024 — Rated 5 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had a spill spot in front of couch. Cleaner said it was high traffic and he would clean it. When he finished I pointed out to him that it was still there, he said it was a shadow and to vacuum it in one direction…oh my! The spot is still there no matter what direction I vacuum. Sorry to say I am disappointed in Zerorez and will look for another cleaner next time who can get spill spots out.
S. Last name removed

Report a concern   January 27, 2024 — Rated 10 out of 10 by Joseph Flores Zerorez Phoenix
What do you like about our products and services?

They did their job. Was a good cleaning

Report a concern   January 27, 2024 — Rated 10 out of 10 by Barbara Eaton Zerorez Phoenix
What do you like about our products and services?

Fast, great job. All spots removed. Very nice employee who was efficient. Three rooms of carpet in one hour. Very happy!

Report a concern   January 27, 2024 — Rated 10 out of 10 by Ken Sisk Zerorez Phoenix
What do you like about our products and services?

Professional and efficient.

Report a concern   January 27, 2024 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Excellent job!

Report a concern   January 27, 2024 — Rated 10 out of 10 by B.O. Zerorez Phoenix
What do you like about our products and services?

Cassandra

Report a concern   January 27, 2024 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Kind and clean

Report a concern   January 27, 2024 — Rated 10 out of 10 by Stacey Mickelson Zerorez Phoenix
What do you like about our products and services?

Your best asset is your techs, in this case Joshua. He's personable and professional, and my carpet looks great

Report a concern   January 27, 2024 — Rated 10 out of 10 by Tom Kennedy Zerorez Phoenix
What do you like about our products and services?

Very professional , tech. She took me through the options of both carpet and tile surface options in detail. I am Very satisfied with the results.


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