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based on 84662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It works!
Your tech person was very friendly and knowledgeable and explained the process to my wife and I. It was evident that he took pride in his work and was very thorough.
Your people are courteous and efficient. They do a very good job.
Great service!
Your tech left his brush here, when he was doing a GREAT job. Next time I need work done I will call you!!!!
Can you check your phone, I tried to call you and my phone went comatose while on HOLD with you. I do not know if it was my phone or yours.
I used Zerrez for the first time. I am very satisfied with the service they gave me.
The technician was very good. I was disappointed because I was called by the office, asking if the technician could arrive 1 1/2 hours early due to a cancellation. So I returned home and waited. The technician showed up 30 minutes later than I had been told and no one called to say he would be late. I called the office but was on hold for so long that I finally hung up. That's not great customer service.
Once here, the technician did a very good job.
The carpets didn’t quite clean up as I anticipated that they would.
Came on time. Gave a heads up as to time frame and arrival. Did a good job cleaning my items. Was communicative, polite, tidy.
The tech was 100% professional. We feel like the carpet wasn't vacuumed in the corners enough on the stairs. We just moved in and I hear you guys being reccomended on the radio every day and by other Military friends but I just feel like the carpets aren't much cleaner. We just moved into this house and I can't stand dog hair. I was REALLY hoping that was going to go away.
No soap suds left to attract dirt
Tommy was so professional and did a wonderful job cleaning my rugs and couches.
Explained everything, fast ,clean, friendly
Easy to schedule and I got an immediate appointment! The selection and prices were easily available on the invoice and the price did not change once the appointment was completed! The carpet and tile cleaning turned out exceptionally well. The gentleman that performed the service was very professional and courteous. He took the time to explain the process before, during and after the work was done. I am a very satisfied customer!
The service gentleman was great. He explained how & why he did the procedure ( s ) before doing them. Very courteous, truly cared in the work he was doing. The next time I use Zerorez I would like the same man. Wonderful.
Chris was extremely pleasent to deal with and did a fantastic job on the carpet and tile
Our carpets are very clean and sanitary. The technician was quick and professional.
Your cleaning methods are amazing. No residue. No harsh chemicals. Wonderful employees. Easy to schedule
The carpets and couch turned out great. Matthew was an exemplary cleaner.
The Man running the shampooer went to fast on carpet. Carpet didn't look cleaned very well
Service was quick and reliable!
My carpets look better, but they aren't completely clean. There are some spots that were missed and I wish they were worked on a little more.
I was told to do 3 rooms and my living room rug would take over an hour and a half and he was only here for 45 minutes and I think a little more time to work on specific spots would have been needed.
I had the carpet cleaning service with an added topical biological treatment to help remove pet odor and any possible "accidents" that may have occurred with indoor residing pets. The service technician, Robert, was very professional and forthright in suggesting the BioTreatment for further protection of the carpet fibers and how this can decontaminate the fibers and kill off any bacteria that cause odors. Robert was happy to answer any questions I had and seemed to possess a lot of knowledge on carpet cleaning, which I find highly qualitative when receiving a service. He offered additional suggested services for the protection of the carpet, which I may consider at another time.
I was charged for a room that was not cleaned. Instead of getting my card credited I got store credit. If I would have gotten my card credited like I should have, I would have given a 10.
Always great service! Thank you!
the young lady that came to our home, did an absolute great job.
she worked with us, as we had furniture to still move, do too us receiving a call from your dispatch, of the ability to arrive 1.5 hours early. as we already had one room cleared out, she started with and before she finished, we had another room ready for her to start. long story short, I had to make this young lady take a 5 min break and get a drink of water. she just showed us total commitment and respect the entire time and also did a great job.
thank you.
The floors looked unclean after cleaning. The grout in my newly purchased is still black.
Another 0rez worker came to evaluate and offered to color the grout for $2000.
Nope
Sean, did an amazing job cleaning our carpets !
Carpets look great. Our tech took time to do the job right.
Great job and kind service