Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 29, 2012 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

great service, the carpet is so soft. The gentleman that cleaned my carpet was so personable and did a great job. PC

Report a concern   March 29, 2012 — Rated 9 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

It seemed to clean well, I did have a coffee stain that did not come out, which I thought would

Report a concern   March 29, 2012 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Technician was very polite and did a great job. It looked so different when he was done. Thank you Zerorez

Report a concern   March 29, 2012 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

clean carpet great customer service

Report a concern   March 29, 2012 — Rated 9 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Nothing specific

Report a concern   March 29, 2012 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

took out red and didn't leave any residue

Report a concern   March 29, 2012 — Rated 9 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

Very good technician, the results were amazing!

Report a concern   March 29, 2012 — Rated 9 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

I like your product as it is very effective in cleaning stainless steel and tile in my home and our rentals and business. I was impressed when your office in Mesa called me and corrected an overcharge that I was not aware of. Thank you. What to improve- I was promised a spray bottle with my exra order of 3 gal. of product which I did not receive and the extra (new) container I received has a cracked lid. Small on the surface, however, these details affect the impression to the customer.

Report a concern   March 28, 2012 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Process appears to clean thoroughly. Johnathan was very knowledgeable and efficient; constantly worked for three and one-half hours.

Report a concern   March 28, 2012 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

CODY WAS VERY NICE AND DID A GREAT JOB WITH THE FLOOR. YOUR PRODUCT AMAZED ME. I KNEW MY CARPET NEEDED CLEANING ESPECIALLY AFTER I CLEANED IT WITH A STORE CLEANER THAT MADE ALL THE DIRT AND WATER SINK DEEPER INTO MY CARPET BUT WHEN HE CLEANED IT I WAS SICK TO MY STOMACH TO SEE THAT IT WAS THAT BAD. WE WILL BE USING YOU FROM HERE ON OUT.
THANKS SO MUCH
MICHELE

Report a concern   March 28, 2012 — Rated 8 out of 10 by D.J. Zerorez Phoenix
What could we do to improve?

Overall we were very pleased although disappointed that our den carpet couldn't be completely cleaned of discoloration. I did feel Joe did a good job and explained he could not get the carpet completely clean.

Report a concern   March 28, 2012 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Friendly service and did a great job for a fair price.

Report a concern   March 28, 2012 — Rated 4 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

you have too long of a window for your service

Report a concern   March 28, 2012 — Rated 8 out of 10 by P.T. Zerorez Phoenix
What could we do to improve?

I can't think of anything.

Report a concern   March 28, 2012 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

everything, Jonathan was awesome.

Report a concern   March 28, 2012 — Rated 9 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

The way the carpet looked after cleaning. It was like brand new.

Report a concern   March 28, 2012 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

Extremely courteous, professional, and knowledgeable technicians. Very thorough during the entire cleaning process. We had our whole house tile, carpeted bedrooms, sofas, and area rug cleaned. They all look amazing now thanks to Zerorez!

Report a concern   March 28, 2012 — Rated 5 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was fantastic! Overall my carpets look pretty good. Based on the advertising I have been hearing on KNIX I was expecting perfection. There was one stain in a bedroom that looked like it was gone when the technician left but by the next morning you could see that it did not come out at all. A bit disappointed in that. Not sure what to do with that room now? I also expected the carpets to be dry much quicker than they were...again based on advertisment.

Report a concern   March 28, 2012 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Carpets very clean and your tech was here on time and very professional

Report a concern   March 27, 2012 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

Reasonable price. Excellent work. Great Techs. Clean equipment and organized system of cleaning. First name removed

Report a concern   March 27, 2012 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

The technicians were very nice and explained everything before they started working. My carpets look fantastic!

Report a concern   March 27, 2012 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

You did a great job.. We will recommend Zerorez to everyone...Our neighbor asked for your card....Thanks this is a great way to start off in our new home... Love Zerorez....

Report a concern   March 27, 2012 — Rated 6 out of 10 by C.R.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You have already been here twice. Mostly my carpet is clean but there are some places that were missed and could have been over-looked as they were behind doors. I purchased some of your water and will clean the areas myself.

Report a concern   March 27, 2012 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

It works and works EXCEPTIONALLY WELL!

Report a concern   March 27, 2012 — Rated 6 out of 10 by M.I. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

While I was pleased with the cleaning, the service did not meet the expectations I had from listening to the local radio commercials. The Carpets did NOT dry any faster than services I used in the past. And the carpets, while cleaned good, did not turn out as clean as the Stanley Steemer service I used last year.
The service was good, and the service tech was good.
It is only the commercials that I feel are misleading.

Report a concern   March 27, 2012 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Your team did an excellent job. I was fearful my carpet was in need of replacing but you guys made it look new again. Great job, thanks

Report a concern   March 26, 2012 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

I love that they are chemical free, I have a son that is crawling and playing on the floor constantly and its nice to not worry about chemicals! Assistance getting info and scheduling the appointment was great. Jessica was very informative and the tech who came out was amazing!!!

Report a concern   March 26, 2012 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Zach was wonderful!!! Helpful, informative, effecient, gentlemanly.....The carpet looks great. I like the "non-chemical" aspect....especially the lack of that kind of odor. We definitely will use Zerorez again!!
Thanks for the great product and service....

Report a concern   March 26, 2012 — Rated 5 out of 10 by J.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid an extra $25 to have a soap stain removed that was about a 10-12 in square. The spot is now 3 times the size it was. I was not dissapointed in the overall service, the tech was professional. There was one stain that he used something and it is 50% better than it was.

Report a concern   March 26, 2012 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

You get the carpet clean and take the time to do it right.


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