Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87394 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 10, 2013 — Rated 10 out of 10 by Kelcey McManis Zerorez Phoenix
What do you like about our products and services?

zerorez changed my life!

Report a concern   July 10, 2013 — Rated 0 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had both carpet and tile cleaned. Caret still has spots in a few places. The tiles have stripes after the cleaning and the grout color is not consistent.
Not pleased at all.

Report a concern   July 10, 2013 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

The friendliness of the on-site workers (the majority of the time); the softness of our carpets and tile after the service; the promptness.

Report a concern   July 10, 2013 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Brian Hamilton did a great job @ corrected the inaccurate billing from my last cleaning.

Report a concern   July 10, 2013 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

From the time I first called zerorez to the finishing job of carpet cleaning of three rooms everything was great. Awesome service! Thank You

Report a concern   July 10, 2013 — Rated 10 out of 10 by F.H. Zerorez Phoenix
What do you like about our products and services?

the guys wanted to make sure we were happy with their work

Report a concern   July 10, 2013 — Rated 5 out of 10 by K.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The urine smell on couch and on carpet in travel trail that I was charge $130 for, for one room of carpet, two 8" strips and one small brand new couch..... Crazy price and didn't even come close to getting out the smell. Very dossapointed in out come for that. House same thing, 6' area at bed I asked to take care of still smells of pee. Overall carpet looks good but for $400 some dollars very disappointing. Could have gotten same outcome from old company for half the price.

Report a concern   July 9, 2013 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Andrew (I think that was his name) was extremely professional and friendly. The carpets came out looking amazing and the whole house smelled fresher. Service was quick and on time, a big plus.

Report a concern   July 9, 2013 — Rated 9 out of 10 by Ruth Wendel Zerorez Phoenix
What do you like about our products and services?

The products that you use to clean carpets are very good. And the service that the techs use is very professional. The techs are very professional and explains what they are going to use and treat the carpets with.

Report a concern   July 9, 2013 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The softness of the carpet after you are finshed cleaning the carpet. It proves there is no soap in the carpet and we love that!! Thanks so much.

Report a concern   July 9, 2013 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Great job. Carpet felt nice and soft. Knowledgeable staff.

Report a concern   July 9, 2013 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

The technician was courteous and professional. The carpets looked the amazing when done!

Report a concern   July 9, 2013 — Rated 10 out of 10 by Thomasine Beckmann Zerorez Phoenix
What do you like about our products and services?

FANTSTIC SERVICE!!!!!! GREAT JOB. ANDREW WAS CONCERNED ABOUT CARPET OUT COME AND HAD ME LOOK AT EACH SECTION. VERY PLEASANT AND COURTEOUS

Report a concern   July 9, 2013 — Rated 9 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

No crunchy carpet, very clean, nice and professional.

Report a concern   July 9, 2013 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Work excellent

Report a concern   July 8, 2013 — Rated 10 out of 10 by Dyana Carnes Zerorez Phoenix
What do you like about our products and services?

ease of making appointments, efficiency of service

Report a concern   July 8, 2013 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Excellent work, our tile and grout look brand new! I can't believe how great it came out!!

Report a concern   July 8, 2013 — Rated 2 out of 10 by D.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was very nice and clean and informative. He gave me all the options for cleaning services and I agreed to have him perform the services with the fee quote that was given to me at time of service. We went through all of the services offered and the final amount was to be $440.00. When I received the final invoice, it was over $100.00 more than I was told at time of service. I had budgeted $450.00 for this cleaning and was very disappointed that the cost came in much higher than I had planned. I know $100.00 isn't a ton of money, but when you're moving into a new home, every penny counts. I would not have agreed to the higher price for services. Although I am very happy with the technician and the quality of cleaning, I cannot recommend your services to a friend or family member knowing that the price can change from time of service to final invoice. I would suggest that you re-evaluate how the technicians are quoting fees at time of service to avoid these unexpected over charges.

Report a concern   July 8, 2013 — Rated 10 out of 10 by H.W. Zerorez Phoenix
What do you like about our products and services?

Thoroughness of description of services and pricing--no surprise add-ons!

Responsiveness and ability to schedule the service on short-notice.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Robert Harrigan DDS Joanie Keller Zerorez Phoenix
What do you like about our products and services?

very professional and always on time...great job

Report a concern   July 8, 2013 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

I was truly amazed at the difference, and there was no crunchy carpet left.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Tim Vernon Zerorez Phoenix
What do you like about our products and services?

I think the person that clean our carper was very nice and he did such a great job, my husband was very impress with the equipment and I love the way the carpet feels after the cleaning.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Laura Phillips Zerorez Phoenix
What do you like about our products and services?

Professional, customer service was good, polite techs. Did a good job on carpet.

Report a concern   July 8, 2013 — Rated 10 out of 10 by Wayne Sanders Zerorez Phoenix
What do you like about our products and services?

Zerorez pulled some stains out of my carpet that other companies have tried and could not. The service man was very polite and professional.

Report a concern   July 8, 2013 — Rated 4 out of 10 by K.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I would recommend Zerorez to friends with confidence regarding the products and quality, however, I would caution my friends regarding the actual prices for the cleaning. I was quoted around $800 for carpet cleaning, tile and grout sealing (grout sealer was forgotten and they had to go get it), granite counter top cleaning and sealing, couch, chair and rug cleaning. We paid $1,500 and that didn't not include the couch, chair or rug. Due to huge price discrepancy could get all the work done. During my initial call I had given the square footage of the house so I'm not sure why the cost was almost double. I'm very sad about this as I have heard such great things about Zerorez and while I would use them again, I would want someone to come to my home for an accurate price quote. Chad and Brian were great!

Report a concern   July 8, 2013 — Rated 10 out of 10 by J.I. Zerorez Phoenix
What do you like about our products and services?

The technology and the people - the service tech was professional and top notch.

Report a concern   July 8, 2013 — Rated 8 out of 10 by T.S. Zerorez Phoenix
What could we do to improve?

The technician was courtous and professional and did a excellent job cleaning the carpet. The only issue is the technician was a little careless during the cleaning process resulting in damage to the paint and wallboard on the stairway.

Report a concern   July 7, 2013 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Your representatives were very professional, friendly and did a great job on our home. Thanks!

Report a concern   July 7, 2013 — Rated 10 out of 10 by Marie Mancini Zerorez Phoenix
What do you like about our products and services?

ABSOLUTELY WONDERFUL!!!! I am so happy I contacted Zerorez to clean my tile floors @ my home. I was absolutely AMAZED @ how well the job was performed & the highly friendly persons who did the job & how thorough a job they did w/special attention around all the corners & protecting my cabinetry, etc. My tile has never looked this clean since we had it installed over 10 years ago. I will DEFINITELY have Zerorez clean my carpet in the future & definitely my tile again to. Thank you! Mr. & Mrs. James A. Mancini/Tempe, AZ.

Report a concern   July 7, 2013 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I have recommended Zerorez since my first cleaning. 2 dogs that sleep in our bedroom and our carpets look almost new again after they are cleaned. It smells so fresh.


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