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based on 84392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
promptness and the professionalism of the technician ,besides a great job of clean carpets
i like the fact that the carpect smelled good and didnt have that hard crusty feeling afterwards. The workers were very professional and friendly.
Office staff efficient. Professional technicians. On time.Technicians didn't make a mess. Fair price. When only had two rooms was allowed to get the scotch guard instead. Carpet dried fast. Carpet looks fantastic.
The quality of the service and my carpets are so clean! The men who came were friendly and professional.
"State-of-the-art" cleaning equipment, friendly and professional technicians, and excellent work.
There was a difficult stain in a carpet, that another carpet cleaning company was unable to remove. Saved a lot of money for our client
you charge to much
Just leaves the carpet very clean and drys fast and the tech are friendly. The only thing I didn't like I made a morning appt and they told me that they where coming between 2pm-4pm.
My carpet looks great every time. I use the water on carpets but will now use it on everything else. The service was great and will recommend your company.
cleans well, good service.
I was told they would clean the carpet under the beds if accessible, it was. He didn't. I also asked the tech to tell me when he would be working in certain areas so I could move things, he didn't. One tech was here. I added on furniture cleaning and spent alot of money, don't think I'd use again and you have 2 carpets of mine to be hand cleaned. I hope you do a better job with them!
Professional, friendly, responsive, informative, and the best cleaning job with a guarantee! My carpets look amazing!
Good customer service. Carpets felt clean and new
very friendly and fast.
My wife showed your employee the closet in one of the bedrooms but he still did not clean the carpet. No resolution, just won't use your company again. No hard feelings. I am in the customer service business and I don't tolerate bad customer service.
Friendliness , dedication, green
The carpet looked so much brighter and cleaner than it did after other companies service. And I love the fact that soap was not used. Joel was very nice and did a great job.
I was very happy with Brian and CJ, the job they did, the way they communicated with me, their commitment to doing a good job and their professionalism. What I was not happy with was my contacts with your office personel. If I didn't want to try your service so badly, I would've not scheduled because of the initial phone call. Your girls act like they do not want to be at their job. They were not friendly nor happy to get my phone call. I work for a dentist and know how first impressions are made on that first phone call. There are dentists and carpet cleaning services galore to chose from. May I suggest your girls who answer your phones are trained to be excited that I am calling to use your services. The phone call I got to confirm my appointment was no better. Don't mean to be critical but after all the hype from the radio commercials I was surprised that it did not follow thru with your staff.
Tech was thorough in explanation of process. He was on time. Drying time was minimal and carpets look great.
After the carpet dried, our whole house smelled like a wet dog. We have attempted to call a couple of times but customer service has not called back.
Professional staff did an excellent job of cleaning the carpets.
Customer service was wonderful to come back out and clean our carpets again but our first experience was disappointing. You could improve by doing it well the first time. Our second technician was amazing. We would refer him for sure!
The service was PERFECT, the product used was Great.
The technician, Josh, was early, very courteous, and also very knowledgeable about what my floors needed to be cleaned. He took the time to explain to me we my floors were so dirty. Josh, explainedhow to best prevent the se thing from happening again. Zerorez was already well rated but josh made my experience THAT much better!! I will never use anyone else again!
Great staff when making appointment and when notifying of appointment time,and Andrew did a wonderful job at getting our carpets looking like new...
Casey was very friendly and helpful, but he did not give me any instructions about how long it would take for the carpet to dry, should I vacuum it or not, etc.
The product seemed to work very well and dry quickly. Your employee was
very professional and did a great job.
Too early to tell, but the employee that cam to my house was very courteous and thorough.
NOTHING. THE YOUNG MAN WAS ON TIME, VERY FRIENDLY, AND NEAT APPEARING . I SURELY HOPE HE FOUND A SOLUTION TO HIS "ABSESSED TOOTH!"
Conscientious & thorough worker!