What our clients think of us!

Carpet & Rug Cleaning and Tile Grout Cleaning. The carpets and rugs were dry in no time. The grout on my ceramic tile floors came back to the resilient white that they were when originally installed.

The employee that came to my house was extremely courteous, polite and friendly.

Already raved to several friends about Zerorez. They will be contacting you soon.

Jonathon did an excellent job on my very dirty carpets -- very professional and helpful.

The area rug that was cleaned in the shop looks wonderful

You could better train your techs. When trying to up-sell me additional services he used the same tired pitch as all the other so called carpet cleaners. If you are better than the rest, act like it!!
Carpet doesn't "wear out", it "uglys out" and you should know that simplely because the mills warranty wear. Ugly most often shows in traffic areas where the heat set has begun to release therefore no tuft definition, just fiber that lays flat and matted(with 96% or more of the same face weight as when it was manufactured). Manufactures don't and never will warranty heat set because they can't control what the consumer will expose their product to once it is installed. If you are paying attention right now, this is just one way you could differentiate your service in the eyes of potential customers.
Take the time and make an investment in your crews. May I suggest that you invite(and pay if necessary)and experienced mill rep and have him speak on some of the manufacturing processes that effect your industry. Then train your crews with specific language (pitch) so YOU control what the customer hears instead of whatever comes out of their mouths. If you trained him and he didn't use it, shame on him; if you didn't, shame on you; it was terrible.
I have several rentals includung the one you cleaned. Your service cost me twice what I have paid in the past; I'm not sure it was worth it.

no chemicals, no odors, dried fast

Your rep, Chad, that came was very responsible, took pride in what he was doing. We told him when he first arrived that we had a previous commitment that we had to be at and he worked really hard to get done in that time frame.

It was affordable, I called that morning and you were at the house within 2 hours and did a very good job!

On time. Nice young men and carpets are soft after being cleaned.

Quick to complete the cleaning. Friendly service and quick to dry

My technician was friendly and professional. Great customer service.

Very professional, quick, and my carpet looked brand new.

Very well

The overall process and service person was top notch.

The service was quick and professionally completed... I didn't purchase products because of price of kit.... would have purchased if it were half kit/half price.

Service and tech were very good, results on carpet were good.
Only drawback was cost, somewhat higher than other companies previously used.

Great job! My carpet looks so good!

Arrived earlier than scheduled, so harsh chemical smell, product knowledge, and job done swiftly and efficiently

The attention to detail and getting everything exceptionally clean!

Friendly service. Fast service. The carpets look almost new.

Knowledgable technicians and your satisfaction guarantee was a major influence.

Friendly staff and carpet looks and stays clean longer than with other companies i've used in the past

Really works. Workers are very professional and pleasant.

Second time master bedroom was cleaned, CJ did a very good job. Ohter rooms that were cleaned a week prior were ok. Would recommend CJ to friends and family.

Thank you so much for sending someone out to re-do an area of tile and grout that didn't quite come clean first time. If really looks great!! Thanks for taking care of your customers. It means a lot.

tech was knowledgeable, couteous and efficient. Kept us involved as the cleaning progressed.

The person that answers the phone is very helpful and prompt returning calls. The technician was early and honest about the possible results. The estimated fee was exact when measured and the cleanliness results were better than expected.

Awesome job.. So clean! Tech was knowledgable and professional. Will
Definitely recommend.

It was very fast and my carpets have never looked better. I am very satisfied.

On time, professional, neat, clean, polite-Alan was a gem and did a wonderful job! It was even better than I expected.

I love the professional appearance and behavior of your representatives. We had Jonathan Shields clean our carpets and he did the BEST JOB yet. Our carpets look great, he wore his booties so I had no muddy footprints on the tile after he left and he was so particular. What a credit to your company. I would like to book him whenever I have the carpets cleaned!!!

use of no chemicles