Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84520 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2014 — Rated 10 out of 10 by Bryan Miller. Zerorez Phoenix
What do you like about our products and services?

Very good job

Report a concern   November 19, 2014 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

They get carpet and tile amazingly clean. Everyone they send out is always knowledgeable, friendly and helpful. I love zerorez

Report a concern   November 19, 2014 — Rated 8 out of 10 by B.C. Zerorez Phoenix
What could we do to improve?

Friendly staff. Thorough job - carpets look great. But it sure would be nice not to have to move all of my own furniture. Tough on a single gal. :)

Report a concern   November 19, 2014 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean without feeling stiff. Staff is always friendly and is never in a rush to finish the job.

Report a concern   November 19, 2014 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

the service was as advertised and the staff very informative

Report a concern   November 19, 2014 — Rated 7 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

Work was good but thought the service was a little overpriced for the results.

Report a concern   November 19, 2014 — Rated 10 out of 10 by Suzeanne Rotsch Zerorez Phoenix
What do you like about our products and services?

Friendly people and on time

Report a concern   November 19, 2014 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Smells good

Report a concern   November 19, 2014 — Rated 10 out of 10 by Alice Digiovanni Zerorez Phoenix
What do you like about our products and services?

I ordered this service for my mom's house and it looks awesome! I missed the call from Stacy and I appreciated her finding a way to reach my mom's caregiver the day of the service. I was very pleased with the whole experience.
Thanks
Alice DiGiovanni

Report a concern   November 19, 2014 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

You were on time. You verified quote at the beginning. Service person was friendly. Only disappointment was it took way longer then 8 hours for carpet to dry in some areas that did not have fans.

Report a concern   November 19, 2014 — Rated 0 out of 10 by M.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The floors were still dirty after the process. Once they dried, I checked them out and assumed the tile must be stained, but a quick wipe with a wet cloth caused the spot to come right up. I am not sure why the process did not at least clean the tile. The process also did nothing to clean the grout, but the representative gave me advance notice that it may not. I basically paid $280+ for a quick "mop job" that missed numerous spots on the tile. I have pictures, if that helps.

Report a concern   November 19, 2014 — Rated 10 out of 10 by M.C.B.S. Zerorez Phoenix
What do you like about our products and services?

Everything. And Tyrone is the man!

Report a concern   November 19, 2014 — Rated 8 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

Lower the price for pet/urine spots

Report a concern   November 19, 2014 — Rated 9 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Carpets came out extremely clean, no lingering odor....dried quickly

Report a concern   November 19, 2014 — Rated 8 out of 10 by E.W. Zerorez Phoenix
What could we do to improve?

Lower cost.

Report a concern   November 19, 2014 — Rated 10 out of 10 by Shellece Strong Zerorez Phoenix
What do you like about our products and services?

organized

Report a concern   November 18, 2014 — Rated 9 out of 10 by Megan Gastelum Zerorez Phoenix
What do you like about our products and services?

I appreciated the professionalism that was provided. He wanted to make sure that I was thoroughly happy with each room and let me know that it was no problem to go back over parts Just because I was excited to finally have my carpets cleaned, I did have him do double time on heavy traffic areas and he did it with a smile. He was also able to explain the process of how it cleans without chemicals. He was working so hard that he was sweating! That's awesome. :)

Report a concern   November 18, 2014 — Rated 9 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Technician did great job. Got out a large red stain that I didn't think could be done.

Report a concern   November 18, 2014 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I really like that they aren't chemicals. The that cleaned are furniture was great!

Report a concern   November 18, 2014 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

The product itself is great and so are the people who come to clean the carpets. they are friendly and very courteous. We have used Zerorez for years and have already recommend you to our family members. Our son uses Zerorez regularly.

Report a concern   November 18, 2014 — Rated 9 out of 10 by M.Y. Zerorez Phoenix
What do you like about our products and services?

Great service tech (John), but the person I spoke with to set up the initial appointment was rude.

Report a concern   November 18, 2014 — Rated 9 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Were able to come out same day! Friendly and thorough tech. I was pleased with the overall value and outcome.

Report a concern   November 18, 2014 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The carpet smells fresh and it dried quickly!!

Report a concern   November 18, 2014 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Goodpricegood service

Report a concern   November 18, 2014 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

The gentleman which serviced my home was very professional and knowledgeable. A majority of the marks came out of my carpets. One thing I was disappointed about is your company stresses no residue and less dry time. My carpets were still wet the following morning and when dry, they were stiff and crunchy feeling.

Report a concern   November 18, 2014 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The carpets look awesome and the tech was very friendly and professional. This is the second time we used Zerorez and would and do recommend to friends.

Report a concern   November 18, 2014 — Rated 9 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Friendly staff

Report a concern   November 18, 2014 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Ted was very professional and likeable. I appreciated that you used corner protectors to prevent hose damage - the carpets looked good and dried fast.

Report a concern   November 18, 2014 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Was able to get my rooms cleaned right away. Scheduling was fast and easy and she worked with me to get me in as soon as possible. Tyrone Winston was very polite and business like and did a great job.

Report a concern   November 18, 2014 — Rated 5 out of 10 by C.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service technician was very friendly prompt explained things well. However, we had a substantial amount of grout and carpet cleaned the carpet turned out good but we are somewhat disappointed with the grout cleaning. This coupled with the price is what earned the feedback score.


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