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based on 85351 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I do not feel like any of the areas cleaned look better than before. I have generally pleased with zerorez and based on past experiences I would always recommend but after this time o would just have to say hit or miss.
For the first time since I started having the carpets cleaned by another company, ZeroRez left them Whiter & softer. The men who completed the service were very respectful & made sure I was happy.
Brandon did a thorough job of cleaning our carpets, area rugs, tile and grout. The floors look new again!
They are environmentally friendly. I don't have to worry about my child or my pets becoming ill from the chemicals being used on my carpets. Plus, the 2 gentlemen that came and did my carpets were really friendly & took the time to explain what they were doing. Not only that, the service they provided was excellent. Once my carpets were dry, they felt and smelled clean.
The traffic in the master bedroom only looked clean until we walked on it for a few days.
No harsh chemicals and no crunchy carpet
I like the minimal use of chemicals used in cleaning the carpets.
Brandon miller was extremely nice, and professional, and as a costumer that's all that matters
On time - did a great job - professional - representative seemed to enjoy his job
Terrific cleaning with environmentally-friendly products, no residue, fast service, and employees who are considerate and care about doing their best.
Your service was excellent and the product used made the carpet look new.
Casey was very professional and did n excellent job. I would highly recommend your company as well as Casey.
There was splatter (from the tile sealant?) all over my bathroom vanity, from floor level up to sink height. it was a bit hard to get off after it had hardened there. Also the grout was not all that clean around the toilets.
Jordan was good at his job
Tech was very informative knowledgable and friendly!!
Your techs were very knowledgeable hard working and informative. Outstanding Give them a raise.
The carpets were terrific...the tile was not so good...in the kitchen there were a couple areas that were missed and also after it dried there was dried spots everywhere like the dirty water had all not been vacumned up..We will have to wash all our floors to pick it up. He swiffered some in places but there were too many...First name removed and Carol Your tech was very friendly...
I like it is all natural products instead of cleaning products.
Quality - no toxic chemicals - cleaning ability
The tech did not adequately inform of how the process would address bio stains. I was to understand that the carpet would look clean after the topical application and it did not work on the problem at all.
spoke to customer, explained to him both of the biological options that we offer and what they do, he was upset that it wasnt explained better at time of service. Offered to go back out and go over again. declined so I offered a service credit. $60 advised if he changes mind within 30 day to call me back to go back out as courtesy service.
clean and very caring...
My grout looks amazing!
Great Technician! Very professional and walked through all of the rooms before giving the price. I was hoping that the traffic wear areas would have come out better but overall a good experience.
Great customer service and product! !
About 4 spots came back up after a few days
for the price, my carpet was still wet for 9+ hours, and probably had a mom and pop shop do it for less and have the same results.
Well first your employees are AMAZING!!!! The customer service would make me want to use Zerorez again even if the carpets didnt look as good as they do. I believe its been over 6+ years since the carpets have been done. To be honest i forgot what color they were supposed to be. But my mom is coming into town and i wanted them to be cleaned up so I gave you folks a call and i'm so glad i did. Thank you so much for my freshly cleaned carpets they look soooooo much better!
They were very prompt and professional!! They did a great job!!
they got me an appt. quickly and they called when they were on the way and as they did the cleaning they would periodically as me how my couches and carpet looked. my carpet is stain free and no crunchy carpet as it dried :)
Not a lot of chemicals; clean and friendly workers; on-time appointments; pleasant phone staff; CLEAN carpets!!
your person was very professional and acted like it was his rugs he was caring for.