Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84524 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2015 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The carpets didnt feel crunchy after being cleaned like how other cleaning products make it feel.

Report a concern   January 19, 2015 — Rated 7 out of 10 by A.T. Zerorez Phoenix
What could we do to improve?

Your cleaning method is extraordinary. I love it. But your prices for steps and extra rooms, not to mention your add on "trip charge" are too much. I can't justify spending over $100 just for steps and given that most of my extra rooms are traffic only, the room charges are too high too. Especially given your tech is in and out so quickly. So, I would recommend you w/out reservation but with the caveat that it's very dear for extras and most of my friends won't pay it. I have two homes. One is small. I can have you clean it for close to your basic price and I do. But, I'm looking for another company to do the other one. It may not be as good, but it'll be good enough for the savings. I wish it weren't so.

Report a concern   January 19, 2015 — Rated 10 out of 10 by Robert Seeley Zerorez Phoenix
What do you like about our products and services?

the person that did the job was outstanding , good job you can send him anytime!
we will use you again. we are happy with the carpets looks.

Report a concern   January 18, 2015 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

My carpet look like new, AMAZING! My Service Rep. was professional and punctual while keeping me informed. Being in Customer Service Management I have very high expectation with Service, my expectations were exceeded and I will defiantly recommend Zerorez to everyone I know.

Report a concern   January 18, 2015 — Rated 2 out of 10 by R.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet did not look clean, I had to use my own bissel to get carpet clean

Report a concern   January 18, 2015 — Rated 8 out of 10 by A.R. Zerorez Phoenix
What could we do to improve?

Smell after carpets are cleaned.

Report a concern   January 18, 2015 — Rated 8 out of 10 by B.R. Zerorez Phoenix
What could we do to improve?

Associate Brandon was excellent. He did a great job. My expectations of the cleaning and de-odorizing did not hold up. My carpet still smells the same.

Report a concern   January 18, 2015 — Rated 10 out of 10 by Ron Pitts Zerorez Phoenix
What do you like about our products and services?

Good guy name of Trey and a good worker.

Report a concern   January 18, 2015 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Best service ever!!!!

Report a concern   January 18, 2015 — Rated 10 out of 10 by Susan Nicholls Zerorez Phoenix
What do you like about our products and services?

Rugs look great. Plan to have you back to clean grout. Already referred Andrew to to co workers!

Report a concern   January 18, 2015 — Rated 10 out of 10 by Stanton Whitney Zerorez Phoenix
What do you like about our products and services?

They work! You work!

Report a concern   January 18, 2015 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

The man who came to do my carpets was very detailed and did such a great job!!!

Report a concern   January 18, 2015 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The carpeting dried fast. The technician was knowledgeable.

Report a concern   January 18, 2015 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

they are natural and the customer service

Report a concern   January 18, 2015 — Rated 9 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

It was courteous, prompt and got the job done

Report a concern   January 18, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

That it actually works!!!

Report a concern   January 17, 2015 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

the service was excellent, the technician was friendly and carpet looks great!

Report a concern   January 17, 2015 — Rated 9 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

The expectations and process to schedule and get our carpets cleaned was very straight forward and followed to a T.
Our technician Eric did a great job and was very knowledgeable.

Report a concern   January 17, 2015 — Rated 10 out of 10 by Jeff Wood Zerorez Phoenix
What do you like about our products and services?

No residues left!

Report a concern   January 17, 2015 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

I like that your company doesn't use chemicals to clean the carpets. We are having a baby, and she will be on the floor at times, and it's important that the carpet isn't saturated with a bunch of harmful chemicals. I also wasn't expecting all of the stains to come out of the carpet, but they are all gone in both of the rooms that we had cleaned.

Report a concern   January 17, 2015 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Thank you. Great job.

Report a concern   January 17, 2015 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Your tech was very professional and did an amazing job!! Our carpets look better that I ever expected they could. I would totally recommend Zerorez to all my family and friends.

Report a concern   January 17, 2015 — Rated 10 out of 10 by C.E.D. Zerorez Phoenix
What do you like about our products and services?

Very professional, they were evengaged early and called to ask permission. They did an excellent job and will definitely use them in the future!

Report a concern   January 17, 2015 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Cost given up front. Service on time. Done efficiently.

Report a concern   January 17, 2015 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The tec was very friendly. He gave me some good advice as to what NOT to use on my carpets. The carpets were dry when he said they would be. Very good service. Nice job!

Report a concern   January 17, 2015 — Rated 10 out of 10 by I.K.R.C. Zerorez Phoenix
What do you like about our products and services?

It is safe and service is great!!

Report a concern   January 17, 2015 — Rated 10 out of 10 by Joanne Musolf Zerorez Phoenix
What do you like about our products and services?

my 19 year old white carpet looks great each time you combine to do your magic.

Report a concern   January 17, 2015 — Rated 5 out of 10 by M.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service was just okay!
I guess just expected something better with all the radio stations talking about it! Especially the John jay and rich show.

Report a concern   January 16, 2015 — Rated 3 out of 10 by T.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was charged almost $70 more than I was quoted. The carpet did not dry any faster than the usual carpet cleaning and there is a sour odor that is still lingering in my house. Sorry

Report a concern   January 16, 2015 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I had carpet, area rugs,and tile cleaned. All of it came out better than I had expected. Thanks!


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