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based on 87386 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech Albert was great, efficient and the carpets came out great! :)
Our tile floors were left with white residue in every corner, around and under furniture, along baseboards and many large spots in the middle of the rooms. The floors were left with a film in the places were there was no white residue. I'm not sure if the employees were in a hurry or simply missed spots. The white residue has been continuing to appear days later.
On time, professionals. Hoping carpet will stay clean longer with this process
Friendly staff.
My carpets looked and felt like the day they were installed. I have memory foam under my carpet and it feels wonderful to walk into each room I had serviced. My travertine tiles also look bright and clean. My technician, Abel, was polite, respectful of my home, and very experienced.
He offered me to smell and feel the solution before he started and explained the process. I am so happy I had this service done by Zerorez
Overall price seemed a little high but I don't know the market very well.
The tecnition was very cautious, friendly, and did a great job.
Prompt and efficient.
Did not get up some of the stains because they could not use stronger chemicals
Just like the commercials said, they were able to get out the stains that were there after a previous company (supposedly) cleaned the carpets. The carpets look like completely different flooring with how much cleaner they are. If given the chance I would definitely recommend Zerorez to somebody else. You guys worked miracles!!!
THE TECH WENT THRU THE MOTIONS AND DID NOT DO A VERY THUROGH JOB.
I KNOW FROM PAST EXPERIANCE WITH YOUR COMPANY THAT MY CARPETS COULD HAVE BEEN CLEANER.
It is a great process with knowledgable people. From Mary at the reservation desk to Craig the technician, the process was amazing.
Hayden was a great guy and did a very good job. The sealer for the grout did have a very strong odor. Should have put fans on for a bit to get smell out of house.
Flexibility to work with our customer. Great quality.
Great service techs along with communication from office.
very clean
Great customer service skills!!
Better pricing on rugs and couches.
My Tile look brand new!
booked on line for carpet and tile cleaning. however when tech arrived he was unable to clean satillo tile, so only had 1 room of carpet to clean. all was solved and he did a great job.
My carpeting is old and worn and looks ever so much better following cleaning. I appreciate the fact that the carpets are not "stiff" when they dry. Sean did a great job and took care with his equipment on my wood floors. This is especially appreciated since he arrived just shortly before a terrific downpour and my sidewalks were wet as he was bringing in equipment.
Technicians arrived on time and carpet looks very clean.
No chemicals. The young man doing the job was efficient. Something that is very important to me was that he did not try to pressure me into buying anything else. I asked him questions. He answered completely. He offered me other services, but did not badger me. I have stopped using other companies for that reason alone.
Dean was polite and professional and arrived on time. We are just moving into this residence and the carpets had the dirty water residue left from whatever carpet cleaning company was used prior. I did not want to have us or our cat walking on this or even move our items in until I had zerorez in to make them clean. I have already recommended you to my friends the Bobesku's who are also moving this week. Your company did an incredible job. Thank you!
good product with great results. excellent technicians as well.
My appointment was scheduled for Saturday between 4pm and 6pm. No one showed or called by 5:30pm so I called customer service and found out I was "forgotten". I moved everything from my living/dinning rooms and from the Master bed room to accommodate the tech and found out I couldn't get anyone rescheduled until late Monday, between 6pm and 8pm. I had to move some furniture twice, walk around furniture I put in my Kitchen, all day Sunday and Monday until 7:15pm. I wasn't just an inconvenience, it was a pain to move some stuff twice, just to be able to watch tv Sunday and Monday. And lastly, I wasn't even given a discount for the error. This was not my doing, I did everything you asked, scheduled, confirmed and moved everything out of way for the tech, you screwed up with only a "sorry this happened" and nothing else. On Monday, the Tech was very professional and cleaned the carpet well, I just wish it had happened on Saturday so I had Sunday to put my house back together.
Friendly technician, clean, neat and informative. Restored our very dirty couch that had sat in a garage for six years and full of dog hair to new. Great job, Jake.
Great service. Carpets clean. No residue.
Fast, professional, and it got out nearly all the stains.
No detergents and Clark did an excellent job for us