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based on 87386 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service and dependability
Friendly, helpful staff. Decent pricing.
the workmanship was horrible. its been now a week, and the smell of musky wet carpet has not dissipated, and though the carpet looks better, your tile cleaning is horrible! we have travertine stone floors, and after the worker completed his "cleaning" and was ready to charge me an outrageous amount of money for a horrible job, I told him the job was far from satisfactory! the floor looked dirtier then before he started, the travertine was covered in a very noticeable film, and residue I buffed out with a towel and showed him the filth! after several attempts by him to BS me that it was just the glare, he finally admitted to it, and said he would mop it up! I asked him to settle the bill and to please leave and I would rent a buffer and do it myself! I will NEVER use Zerorez again, no will I recommend you to friends or family!
how clean my carpet is...very friendly staff
NO difference in cleaning and much more expensive
Great service and very professional! Did a wonderful job!!
You have gotten my carpet cleaner than other services i have used.
That they are green and the tech was very professional and seemed trustworthy.
Quick drying and great customer service/friendly technicians
Leave less water on the floor after.
Hmmm....Based on past experience, I would have given Zerorez a 10+, but this last experience felt off. Although I appreciate how nice of a young man Brandon was, he missed an entire section behind a door that I didn't see until the carpeting had dried enough that I could go into that room and look at everything. At first I thought it was a shadow, but further examination showed a clear miss. The remainder of the room looks good, but I now have a 2 foot section that looks a different color now and not sure how to fix.
The young man who did my carpets was very nice, informative and explained everything before he did something. Then he checked with me afterward to make sure it was all approved of. Great customer service.
The technician knew what he was doing! The carpet dried quickly and soft to the touch.
Fast and efficient and cater to the client
Steve K was great. He was on time, Very informative and professional. The carpet looks so nice and clean.
No soap
Service was great in rooms that were low traffic and not too dirty. Toughest room did not get cleaned very well and while the tech was fair and didn't charge me, a service that can't clean your carpets doesn't seem that great. Would recommend for friends in houses without pets but not those with.
It was very efficient. Very fast. And our floors look great.
I am not satisfied with the results of tile cleaning conducted on 10/17/2015. I will be contacting you tomorrow to request the technician return clean an area that he failed to cover and to redo a few areas that were not satisfactorily cleaned. I have used zerorez twice in the past for carpet cleaning and have been thoroughly satisfied. This is my first experience with tile cleaning and the result is less than I expected.
Very thorough cleaning and no chemicals
We really liked our serviceman! He seemed to really know what he was doing. We think his name was Shawn, but I'm sorry we can't remember. We are requesting that he will come back next Saturday to do the second half of our home, just as we set up our appointments.
Everything was done in a professional manner! Our carpet has never been cleaner! Jeff did a great job and was very knowledgeable. I couldn't be more pleased with the result!
Service Tech Hayden was terrific: professional, efficient, friendly. He is an excellent representative of Zerorez. He arrived on time and did a thorough job. I'm so happy with how great the grout looks. It's like I have a brand new floor!
It cleaned the carpets great
I had my carpets cleaned but they forgot to do master bedroom and did my guest room instead
I let my carpet dry for 1 day, and it was still wet in several areas and it smelled damp. The traffic areas were also visible after 1 day.
I called and you are sending someone out on Monday.
Great staff member, friendly and informative
Doesn't leave soap residue behind.
Professional, excellent service
Price