What our clients think of us!

I was not here but my wife said she was very impressed with your technician & said he did an excellevxnt job

Try to be more timely with appointments - People have very limited time , especially working people. Having to wait around can be frustrating - The employees were great and did an amazing job -They even got out 2 stains that I would have never dreamed would come out.!

Love that the cleaning is chemical free.

Our carpet was a mess! I was expecting it to come somewhat clean but when I got home, it was so clean,beyond my expectations. It's still clean after 2 weeks. None of the stains have come back.

What I like: The service techs are always professional and courteous (Brandon was the best yet, and they've all been good so that is saying something). I have allergies and asthma and chemical sensitivities so I appreciate that there is no harsh chemical smell after the cleaning is done. Also, the carpets looked great when the job was done.

What I don't like is that when we called to book the appt we requested an afternoon appointment and were given a window of 4-6 pm. We had requested that since it was going to be Halloween, if there was an earlier time slot in the AFTERNOON that would be better, but we could deal with 4-6 pm if that was all that was available. We were told we would get a confirmation call 2 days before the appt confirming our appointment and letting us know if an earlier afternoon window was available.

I got a confirmation call/msg but the window was not mentioned in the message (irritation #1), so I had to take time from work the next day to call and verify it myself (irritation #2). At that point, I was told the window had been scheduled for 8-10 in the MORNING (irritation #3, and this one was a doozy!).

As you know, it takes a lot of prep work (vacuuming and furniture moving, etc) to get ready for a cleaning, so it was VERY inconvenient to think we had a whole day to do that and then find out very late the day before that in fact we did not have the whole day because they were coming 1st thing in the morning.

This was a HUGE inconvenience and we had to re-arrange all our plans for the night before and the day of the cleaning to accommodate this unexpected shift (irritation #4). When I called to confirm the appt. the person on the phone did apologize but told me you were booked solid that day and they could not move us to the afternoon. This was very irritating since I'd been told the appt was set for 4-6 pm and even though that in itself was not ideal, we definitely would have chosen that over the 8-10 am slot we ended up with.

If this is normal for you guys then the communication during booking needs to be different - it should be clearly communicated that the time window the client is requesting is merely a noted request rather than a set time, and that the actual time window could be entirely different. Instead, I was left with the impression that 4-6 was the only time available and that they would try to get there closer to 4 if possible.

Also, a confirmation call that doesn't specify the time frame is just about useless; had I received a message with all of the pertinent information, I might have been able to re-arrange things in a less stressful manner (or reschedule the appt. completely).

Also, I was told when i called to confirm the appt that the tech would call when he/she was 15-20 minutes away from arriving, but we did not receive that call (irritation #5). The tech said (and I believe him) that there are issues with the system you guys have so even though he did call in (to your shop or whatever) to indicate he was 15 minutes out, that information was not relayed to us by you guys as promised, so we were not even fully dressed when he arrived.

So all of these irritations and inconveniences are what knocked you down from what might have been a 10 star review to 6. In terms of making it right, you can improve your office communications so that the next time we call we don't have any of these issues. Not sure how to put a monetary value on the level of inconvenience and upset, but a deduction on the fees we paid for the cleaning would go some way towards ameliorating it. Either that or a credit towards future service.

I do want to reiterate that Brandon, the tech who showed up to do the work, was completely awesome and handled our disgruntlement very professionally, and did a terrific job overall.
Thanks,
First name removed

I loved the results of Zerorez, carpet stains from my 2 Yorkies are GONE! I will recommend Zerorez to everyone I know. The representative who came to my home was friendly, knowlegible and detailed. Thank You again for making my carpets and couches look brand new again !

You are efficient, timely and do a darn good job.

Great results at reasonable prices. Very courteous and professional service man.

Very polite,efficient and did a great job!

No odor, carpet looks clean. This is the first time we've used Zerorez, so we will see how long it looks good.

clean, quick and safe

I have used Zerorez for years and love the service everytime!

Prompt, curteous service.

On time and efficient service

My carpets look amazing after the cleaning done at my new home!

There was no disappointment.

I used the carpet cleaning service.

The technician explained things well and did a great job.

Professional, punctual, great job and we got an appointment when needed.

Operator was very professional & courteous. He took extra care to set up wall guards and give us shoe covers. Our carpet is 13/14 yrs old and he was able to restore beyond our expectations. Carpet was dry within 5 hrs.

reliability, professionalism and quality

The tile had dirt along the baseboards, it's as if the machine did not go close enough to the wall, More cleaning had to be done after the floor dried,

kevin did a great job and your cleaning processes work great as well thank you

The tech Robert was great about explaining the process. He was very professional and courteous. I will definitely use Zerorez again.

Love the people, the attitude, product price is extraordinary for results. Our technician explained the product, available options and left with one of our Persian rugs to clean. Am anxious to see it. If as good as my snow white 19 year old carpet, you have a customer for life.

Seems like a good job, but some of the spots are still a bit damp. I'll know more after it is all dry. Thanks

I like the ease of scheduling, and the quality of the clean.

The customer service provided me a lot of information prior to the day of the visit. The rep called two days for confirmation. The friendliness and professionalism of all the staff as well as the technician who service my apartment. I definitely will recommend to other friends. I choose zerorez because my friend had her home serviced and she was the one that recommend the company since I am looking for a good company to clean my carpet. Overall I am highly satisfied with the service provided.
Thank you - First name removed

Quality friendly efficient service

Quick, Easy setting up date and time, Cleaner/Tech was on time, friendly and didn't push other products!