Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84560 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 18, 2015 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Service was efficient, and results were above expectations.

Report a concern   October 18, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I like the clean feeling on the carpet and fresh look of.my carpeting and couch and chair. I think the cost is to high.

Report a concern   October 18, 2015 — Rated 4 out of 10 by W.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpet is still dirty in the living room area and the area upstairs where we paid extra for a biohazard area still stinks!! I called today and set up an appointment for next Friday for a technician to come back to "verify" the problem area before treating again. My choices were Thursday or Friday...I was hoping for something sooner like Tuesday since we're listening our home this coming weekend. I am not impressed with zerorez at this point. I would not recommend them to a friend or a coworker.

Report a concern   October 18, 2015 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

I like the cleaning process and the fact that my carpet isn't crunchy with soap when they are done.

Report a concern   October 17, 2015 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

The price and the fact that you don't soak the carpets

Report a concern   October 17, 2015 — Rated 8 out of 10 by T.G. Zerorez Phoenix
What could we do to improve?

I would be more up front of the charges for removal of pet odor.

Report a concern   October 17, 2015 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

We love the product because it leaves our carpets so much cleaner and smelling better than any other carpet process we have used.

Report a concern   October 17, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I loved how clean the carpet was without the use of chemicals. The carpet smells and feels like new.

Report a concern   October 17, 2015 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

I like the product. However, was disappointed when you charged me to do the master closet. To the best of my recollection I have never had to pay extra for it. But the tech said he would put the protectant on it at no charge. Still, if I am having the master bedroom done, that should include the master closet. I was told this time it was because it was a walk-in.

Report a concern   October 17, 2015 — Rated 10 out of 10 by Larry Owens Zerorez Phoenix
What do you like about our products and services?

Results. A great job cleaning my carpet.

Report a concern   October 17, 2015 — Rated 10 out of 10 by Linda Puttmann Zerorez Phoenix
What do you like about our products and services?

Love how clean our carpet is. Our white sofa, which we never thought would look clean again, looks just great. Our cleaning was performed by Peter. He did such a good job, was thorough, friendly, helpful, and very professional. I highly recommend Zerorez.

Report a concern   October 17, 2015 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

clean nonstiff carpet that dried quickly

Report a concern   October 17, 2015 — Rated 2 out of 10 by P.J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I did not like that we as seniors had to move some heavy furniture-we are getting too old for that and my friends would not appreciate it either- it was the last time we will be using your service for just that reason.

Report a concern   October 17, 2015 — Rated 10 out of 10 by V. Zerorez Phoenix
What do you like about our products and services?

It dried very quickly and the carpet was clean.

Report a concern   October 17, 2015 — Rated 7 out of 10 by K.O. Zerorez Phoenix
What could we do to improve?

The employee was very friendly and professional.

Only issue is the den/office area and a few feet of hallway, looks like it didn't get cleaned. All the other rooms look good.

Report a concern   October 17, 2015 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Mark? Our service man was very good personable and knowledgeable. So far product seems to work well.

Report a concern   October 17, 2015 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

That they are free of chemicals AND get the carpet really clean.

Report a concern   October 17, 2015 — Rated 10 out of 10 by J.S.B. Zerorez Phoenix
What do you like about our products and services?

Fast and good.

Report a concern   October 17, 2015 — Rated 9 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

no soapy residue and the carpets are clean and fresh when finished. Our tech, Kevin, was very pleasant and helpful.

Report a concern   October 17, 2015 — Rated 10 out of 10 by Carl Avery Zerorez Phoenix
What do you like about our products and services?

Our service tech was awesome and really did a great job getting our carpet clean. It was knowledgeable and took his time explaining things. Karl & I both though he listened to our concerns and provided 5 star service, a really nice guy.

I tell people about your service all the time. I would not even consider using a cheaper service, you pay for what you get and we got the best!

Report a concern   October 16, 2015 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

I like the fact that you don't use harsh chemicals that leave residues and ordors.

Report a concern   October 16, 2015 — Rated 9 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very helpful and informative and did a great job.

Report a concern   October 16, 2015 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

I had our tile cleaned and was not expecting it to look like new! I was so surprised by the results. I have already told Co workers and friends about it.

Report a concern   October 16, 2015 — Rated 0 out of 10 by J.S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The traffic areas remained dirty. 😂

Report a concern   October 16, 2015 — Rated 8 out of 10 by T.H. Zerorez Phoenix
What could we do to improve?

Good service. A little pricey but do a good job.

Report a concern   October 16, 2015 — Rated 10 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

Prices are reasonable, the fact that detergent is not used on my carpet is very important to me. Soap only attracts dirt and does more damage to a carpet.

Report a concern   October 16, 2015 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Chemical free, dried quickly, excellent service

Report a concern   October 16, 2015 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

After another carpet company cleaned our carpet, it looked worse. Called Zerorez and now it looks like I have new carpet. What a difference they made. The Tech, Oscar, did a very through job and we are totally happy with the results. Thank you so much.

Report a concern   October 16, 2015 — Rated 10 out of 10 by J.U. Zerorez Phoenix
What do you like about our products and services?

Very professional and thorough. Tech took his time and did a very good job. Carpet looks as good as new.

Report a concern   October 16, 2015 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

The carpet was cleaned better than the other company did 2 months previous.


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