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based on 84560 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My experience this time was disappointing. I had another time I was also disappointed. The rep over sold me and kept pushing for additional sales. I did not mind that but in adding additional services the actual carpet cleaning was marginal.
I use you because even though I have stained carpet from my animals. I at least get a few months before the stains come back. It was only hours before I walked around my bedroom and the problem was back.
the professionalism of the tech and the finished product.
Nick shows true pride in his work. He was professional and friendly. He understands and promotes your empowered water cleaning system. I was impressed that he took time to show me the initial cleaning results for each room. Two thumbs up!
No residue or allergens. Just Clean
I was super excited to have the spots removed but, our once soft carpet is now very crunchy feeling.
Thanks,
Name removed
The technician was a 10. Did great work and was very nice and professional. I was however not happy with the office which is why I am giving my feedback a 6. I was having tile cleaned in my great room. The great room includes my living room, kitchen and dining area all in one single room. When I scheduled the appointment I was told a room over 250sf will be 2 rooms... it sounds like a big space so she quoted me 3 rooms but said the technician would verify the area when they got to my home. Before the technician arrived I measured it myself. My living room is carpet. So the tile area in this great room was 465 SF. I was shocked and furious when I heard he office was insisting that the area behind my sink island (60sf of tile) must be considered a separate room. That is insane!! So I was going to be charged 3 rooms for a single great room of 465sf of tile. The only reason why I was charged for 2 is because I called and complained and said forget it I don't want my tile cleaned anymore. Then the lady agreed to give me "one room free". I am not going to have this arguement again and I am not going to pay for 3 rooms for this area so I won't call Zerorez again for this service. Which is a shame because I have used Zerorez clean our house, our rental house, my parents rental houses, our office building, and our office suite rentals.
Service was great (arrived early, thank you). Robert Holt explained what he was going to do and what was expected for drying time. He was fast and efficient, carpets look like new.
Extremely courteous and professional technician!
I've used ZeroRez about 8 times now I think. Each time I've been very happy, this time I am not. There are still several stains on the carpet. I had to ask the tech to go over normal wear areas. He told me he had to rake the carpet which opened up the seems on the carpet which was not that way before. He was also not willing to treat one area of master room without doing the whole room. There were 2 men, neither introduced themselves and one of them didn't say a single word the whole time. Not the usual great experience I have had in the past :(
I like the look and smell of the carpet and so does my wife. With pets, the carpets get messy and now it's nice to see them looking like brand new.
Sold on your carpet cleaning process & the way your company stands behind your product & service. I am a very satisfied & happy customer
I was a little disappointed in the main walkways(hallway) and main living area not looking as clean as I had hoped. Otherwise, good experience
Chemical free, excellent customer service and priced right....
When I arrived home, there was still blue highlighter in the carpet. I called the next morning to see if the tech had been unable to remove it or if he had forgotten a spot. I was told there were no notes on the account and that a manager would got info from the tech and call me back. That was yesterday at 8am and I have still not received a call about the blue spot on my carpet. I am disappointed there was no communication regarding the stain left behind on my carpet.
the quality of the job
prices for halls and extras are kinda high
The carpet seems very clean. It brighten it and rejuvenated the nap. Scott was very professional and took precautions to not mar the walls with the hoses. He explained everything that he did. He had me try some of the water solution on my stainless steel appliances while he cleaned the carpet. I was sold! We bought some to use for spot cleaning and for the appliances, etc.
The young man who served our home was very professional & well versed in process. Thank you!
A friend recommended Zerorez to me. Making the appointment was easy, everyone on the phone was polite and friendly. My sister was there for the appointment and she said the guy was very nice and worked quickly. She was pleased as well.
Service tech very hard working and made sure we were satisfied
They are all natural....no chemicals
Felt some of the stains could have been removed as they were set when a different carpet cleaner cleaned my carpets. They used a different system
Friendly technicians that do a thorough job cleaning floors.
No detergents and Clark did an excellent job for us
Our tech Albert was great, efficient and the carpets came out great! :)
Our tile floors were left with white residue in every corner, around and under furniture, along baseboards and many large spots in the middle of the rooms. The floors were left with a film in the places were there was no white residue. I'm not sure if the employees were in a hurry or simply missed spots. The white residue has been continuing to appear days later.
On time, professionals. Hoping carpet will stay clean longer with this process
Friendly staff.
My carpets looked and felt like the day they were installed. I have memory foam under my carpet and it feels wonderful to walk into each room I had serviced. My travertine tiles also look bright and clean. My technician, Abel, was polite, respectful of my home, and very experienced.
He offered me to smell and feel the solution before he started and explained the process. I am so happy I had this service done by Zerorez
Great work. Very professional and the floor looks great!