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based on 84561 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great. Prior to cleaning Trey explained what would be done and after he was done he told me what he did. He was Great!!
I was told twice on phone that the service tech would call me 15-20 minutes before he was to arrive at the house. This was important since we had vacated the house to move. He never called and only by chance was my husband there to get some things from the yard. I was also told that the tech would measure and look over the job to let us know if the master bedroom was going to cost as 2 rooms or 1 and if any problems with the job expected. He did not do this either and there was an additional cost for the master bedroom. The tech did see that my husband was cleaning the garage so he offered an additional service to clean the garage floor. This advertised $129 for 3 rooms ended up costing us almost $200.00. I was the person of contact and my husband had no idea what the estimate was going to be and this was another reason that the call ahead of time was important to me. The work was good and if it hadn't been for the above reasons I would have given you a score of 10. Communication is very important and knowing what kind of expense you are facing is too.
Explanation of how the carpet was to be cleaned and how knowledgeable the workers were of the products.
So far carpet looks great; I like the fact no chemicals.
We needed to have a "re-do" on several places. Also, it took two days for the carpet and furniture to dry, and that's just too long. The second person that you sent did a great job -- the re-done places came out clean, and were dry the next morning. (And he arrived in the evening.)
I still have a 'crunchy' area on my living room carpet. I'm not sure if it can be addressed
I had use this company because I had a client rave about your service and how great her carpet looked when finished.
I think my older carpet turned out good. The carpet did dry faster and no odor which was nice. Since I am working with an older carpet that will be replaced by tile, next time will go back to my other cleaner who is $40 less.
Will recommend you in the future to my clients............
Great job! had other companies clean the same CARPET AND DIDN'T GET IT HALF AS CLEAN AS ZEROREZ!
Friendly and very competent employees.
Natural solutions and products
Leaves carpet looking & feeling really clean & stays clean. Drys quickly. Wouldn't use any other cleaner. Thanks Zerorez for a wonderful product!
My carpet looked great after the cleaning and no odor.
The carpet was only cleaned in streaks and not well at that. Your cleaning person made excuses as to why he could not get an area clean. However, one could see a place that had been gone over but, was not cleaned on either side. All around totally horrible cleaning job. My carpet looked so terrible that I had to have another carpet cleaning company come out and clean the carpet properly. All of the areas that your technician made excuse after excuse as to why he couldn't get something clean, was cleaned with no trouble by the second cleaning company. This company vacuums the carpet and moves the furniture as well. Your mediocre carpet cleaning (and I use that term loosely) company cost me an additional $218 over and above the $253 that I was cheated out of by your company. Just another example of an unreputable company scamming senior citizens on a fixed income.
I have 2 asthmatic granddaughters, so the lack of chemicals is a big plus.
pricing got a little high after we opted to remove a couple stains. The initial price was reasonable, but the cost to remove a few stains seemed ridiculous. Overall we are happy with the results, not with the price.
It did a great job on cleaning the carpets really good. They also explained what they were going to do.
Oscar was very meticulous and did a great job.
We always ask for Albert -- he's excellent. Carpets look good.
The rug feels great. My wife did not like the rug since we moved into the house but now she like's how it feels and so feels better about it.
Excellent job, wonderful technician
Trey and the service was exceptional; however, the product did not deliver nearly as well as we hoped for, particularly when accounting for the cost.
Prompt friendly service
After the Tech was done and my things dried, Your Product was outstanding. Everything is cleaned. Yes I would recommend your Company and Products to my Friends and Family.
Thank you, Zeroerz
Charles Castro
very polite people
carpet feels good after cleaning
The name says it, Zero Rez! The best feature is the fact that that the rugs and floor coverings are left clean, not sticky with soap residue to collect dirt in the future nor perfumed with artificial fragrances.
While you probably overcharge for your services and your products, the results are (mostly) worth it. The people who answer the phones are courteous and knowledgeable. The follow through is quite good. When a problem arises, they are resolved. The technicians that come to do the work are very polite, good workers, and thorough.
My carpets came out really clean without chemicals.
Good quality and great service.
Lack of chemicals, prompt service and excellent customer service
Everone was very professional. Technician (Oscar) did a great job!