Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2015 — Rated 10 out of 10 by R.M.S. Zerorez Phoenix
What do you like about our products and services?

The Technician was precise and friendly and know all about the different in tiles and how they should be done. We highly recommend him to anybody. thanks

Report a concern   December 16, 2015 — Rated 5 out of 10 by M.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was not cleaned as good as I would want it
Stairs needed more work and you charged extra for stairs

Report a concern   December 16, 2015 — Rated 10 out of 10 by Paula Marchionno Zerorez Phoenix
What do you like about our products and services?

On timn, courteous, reliable, and just plain perfect!

Report a concern   December 16, 2015 — Rated 9 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the service done by Robert...he was very thorough explaining everything about the cleaning of the tile and the cost. He did an excellent job.

Report a concern   December 15, 2015 — Rated 10 out of 10 by Ken Mathis Zerorez Phoenix
What do you like about our products and services?

Very professional from scheduling to completion.Thank you for a great experience!

Report a concern   December 15, 2015 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Very knowledgeable. My floors look fantastic!

Report a concern   December 15, 2015 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Kevin did a great job!!!
Friendly!!
And the carpets look great!!!

Report a concern   December 15, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Great job. Carpets are clean and your representative was very nice.

Report a concern   December 15, 2015 — Rated 0 out of 10 by M.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I specifically told the receptionist that we had significant pet stains in one area of the livingroom and that I was willing to pay the price for 3 rooms to concentrate solely on an area that was about 5-12 feet in that room. When I came over after work, the technician had done 3 rooms and the stained area looks almost as bad as it did initially. He told my husband that it would cost $600 to get the pet stains out. I am so disappointed.

Report a concern   December 15, 2015 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

On time, Andrew did a good job.

Report a concern   December 15, 2015 — Rated 9 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Kevin did an outstanding job. He was quite knowledgeable and a very personable young man.

Report a concern   December 15, 2015 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Nice thorough cleaning and friendly service!

Report a concern   December 15, 2015 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

The professionalism of your employees

Report a concern   December 15, 2015 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Your technician did a really good job. I like that I don't have to worry about chemicals around my small children.

Report a concern   December 15, 2015 — Rated 9 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

Like that there are not much chemicals are used and all the stains come out.

Report a concern   December 15, 2015 — Rated 10 out of 10 by W.L. Zerorez Phoenix
What do you like about our products and services?

Courteousness of both phone representatives and technician as well as how great my carpet looked after cleaning.

Report a concern   December 15, 2015 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

I like that there are no chemicals in your products. I have pets so that means a lot to me. The gentleman who was here was very informative, very nice, a true pleasure to have in my home. And he did a very good job.

Report a concern   December 15, 2015 — Rated 9 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Rooms were cleaned and dried by 8 O'clock at night.

Report a concern   December 15, 2015 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

easy to book. technician friendly and quick.

Report a concern   December 15, 2015 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

First time we used Zerorez. Easy to schedule, and re-schedule! Technician was friendly and did a great job. Carpets look real good, and the odors are gone.

Report a concern   December 15, 2015 — Rated 0 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Don't use customers restrooms and don't let your employees come to work and my home sick! I've been miserable since.

Report a concern   December 15, 2015 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

It works!!

Report a concern   December 15, 2015 — Rated 5 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My house / carpets, smelled wet and musty upon completion. Thpically when my carpets were cleaned by my previous carpet cleaning company, the carpets smelled clean and fresh upon completion.

Report a concern   December 15, 2015 — Rated 10 out of 10 by Nicholas Islas Zerorez Phoenix
What do you like about our products and services?

Our rep was super friendly and informative about how zerorez works and our carpets.

Report a concern   December 14, 2015 — Rated 8 out of 10 by A.G. Zerorez Phoenix
What could we do to improve?

The tec was very informative and nice. I just felt my bed room carpet was still dirty.

Report a concern   December 14, 2015 — Rated 10 out of 10 by Marty Logan Zerorez Phoenix
What do you like about our products and services?

The workmanship is awesome. My carpets are like new! Great customer service from A to Z. Andrew is great. Give him a raise!

Report a concern   December 14, 2015 — Rated 1 out of 10 by R.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I've already talk to a person from your company and inform her of our disappointment of the service I received. The worst thing is the carpet didn't really get clean and his reply was it was dirty. I just wanted him out of my house with that type of attitude. He had all the carpet done with in 30 minutes which is impossible to do a good and thorough job in that time. Very disappointed in your service.

Report a concern   December 14, 2015 — Rated 0 out of 10 by L.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is patchy now. It looked better when dirty. I know my carpet is older so it's not going to look new or anything but the tech was not thorough. Did not follow carpet up to baseboards. Forgot to do the small rug in front of the door. On each stair, focused on the center and I had to ask him to come back and get the vertical part of the carpet but he only did the top part. I am getting ready to call another company to come in and just use soap. After hearing the ads on the radio, I was so excited.

Report a concern   December 14, 2015 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

It cleaned our traffic areas better than any other cleaning service ever has. Our technician was very helpful and even recleaned one area when we asked him to. He wanted to make sure we were totally satisfied.

Report a concern   December 14, 2015 — Rated 0 out of 10 by K.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Left a message at 9 this morning no return phone call from a mgr


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