Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 10, 2016 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Trey did a great job! Attention to detail was 100%. Explained everything completely before he started. I would request Trey!

Report a concern   January 10, 2016 — Rated 7 out of 10 by R.A. Zerorez Phoenix
What could we do to improve?

I expected more from the stain removal. Carpets did dry quickly but left a musty smell like the equipment used was not cleaned from last job.

Report a concern   January 10, 2016 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

great cleaning.

Report a concern   January 10, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The carpet is not sticky after it dries

Report a concern   January 10, 2016 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Pricing is good and the people you send to the house are professional and easy to understand.

Report a concern   January 10, 2016 — Rated 9 out of 10 by Teunis F. McClain Zerorez Phoenix
What do you like about our products and services?

You cleaned a spot that took other companies 2-3 times and it was not 100 percent. Yours was
100 percent clean! The only complaint were the tassels on the rug took forever to dry and the rug still had a dingy area. But all in all better that the others I have tried.

Report a concern   January 10, 2016 — Rated 9 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Technician was courteous and knowledgeable. The treatment work great on the carpet.

Report a concern   January 10, 2016 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Fair pricing, pretty good product, friendly tech.

Report a concern   January 9, 2016 — Rated 10 out of 10 by M.Y. Zerorez Phoenix
What do you like about our products and services?

Very professional, very thorough job of cleaning carpets, explained entire process, reminder call was helpful, as well as call for 2 hour window
I already have recommended your company to 2 friends...very happy with your service.

Report a concern   January 9, 2016 — Rated 10 out of 10 by Karen Brown Zerorez Phoenix
What do you like about our products and services?

Leave my carpet looking great. Doesn't irritate my pet

Report a concern   January 9, 2016 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and helpful. The carpets get so clean with no chemicals. Prices are reasonable.

Report a concern   January 9, 2016 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

New Years Eve service. Gentleman was professional, explained what he was going to do. Completed the job timely and rugs look beautiful!

Report a concern   January 9, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous service with great results.

Report a concern   January 9, 2016 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

The tech did a great job. Floors look brand new.
Price is pretty high though.

Report a concern   January 9, 2016 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The gentleman arrived on time, was very professional, gave us good information about the process & worked quickly & efficiently.

Report a concern   January 9, 2016 — Rated 7 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

Please remember to clean behind the doors of the room. You can see the area the cleaner missed.

Report a concern   January 9, 2016 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

chemical free

Report a concern   January 9, 2016 — Rated 10 out of 10 by Betty Gersten Zerorez Phoenix
What do you like about our products and services?

The service is very professional and the quality of the finished product is excellent. Our service man Abel was very professional and efficient. His aim was to please the customer and he did a fantastic job.

Report a concern   January 8, 2016 — Rated 10 out of 10 by E.B.G. Zerorez Phoenix
What do you like about our products and services?

We have had our rugs cleaned professionally before, but your company did a better job than any other company. We are very pleased with the job your employees did on our two bedroom carpets. We have already told friends how pleased we are.

Report a concern   January 8, 2016 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

Showed up as promised. Efficient, effective cleaning. Technician was friendly and informative

Report a concern   January 8, 2016 — Rated 10 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Courteous people a nd go o d results

Report a concern   January 8, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Non toxic

Report a concern   January 8, 2016 — Rated 0 out of 10 by J.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I need to send you some pictures of our floor. There is a white film on the tile that wasn't there before and some spots where there is bright white residue. Our tech, Jake, stayed a while to spot clean it but today, now that the floors are completely dry, it is everywhere. Can I email some pictures to you? I spent an hour steam cleaning it myself today and it is not effective on cleaning up the residue. You might be able to give me some advice. At any rate, having paid over $600 for this service, I am really disappointed that the floors look worse in a lot of spots than before the cleaning.

Report a concern   January 8, 2016 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

The service is on time, completed to my satisfaction and very thorough. It is nice to know the cleaning process is so good for my grandkids to be all over the carpet afterwards.

Report a concern   January 8, 2016 — Rated 10 out of 10 by Mariellen Couppee Zerorez Phoenix
What do you like about our products and services?

How clean my carpet and floors are, how quick the customer response, politeness, professionalism and personable!

Report a concern   January 8, 2016 — Rated 3 out of 10 by S.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The customer service was 100%. everyone was very nice. so i feel bad that it did not look too much different than other carpet cleaning companies. Almost all of the stains came back up within about 12 hours. I was told that the technician would have given me options for stain removal if it needed it and he did not. Again He was great as well as everyone else. I just exspected a difference from other carpet companies and I didnt see that.

Report a concern   January 8, 2016 — Rated 5 out of 10 by V.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets took much longer than stated to dry and the operator was sloppy by not wearing booties on his shoes and left dirty foot prints all over my white floor tiles. water puddles were left along the edges of the carpet. I then had to clean it up.

Report a concern   January 8, 2016 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

on time, quick, friendly, and great with my animals!

Report a concern   January 8, 2016 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

My carpets are looking amazing with out all the treatments. Next time I will budget for the whole package!

Report a concern   January 8, 2016 — Rated 10 out of 10 by Loraine Lougheed Zerorez Phoenix
What do you like about our products and services?

Loved the customer service and how clean my very soiled carpets turned out.


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